Roxy Lanes Edinburgh Rose Street
Roxy Lanes Edinburgh Rose Street
4.5
Bowling AlleysBars & ClubsOther Food & DrinkKaraoke BarsGame & Entertainment Centres
11:00 AM - 12:00 AM
Monday
1:00 PM - 12:00 AM
Tuesday
1:00 PM - 12:00 AM
Wednesday
1:00 PM - 12:00 AM
Thursday
1:00 PM - 12:00 AM
Friday
12:00 AM - 1:00 AM
12:00 PM - 12:00 AM
Saturday
12:00 AM - 1:00 AM
11:00 AM - 12:00 AM
Sunday
11:00 AM - 12:00 AM
About
Roxy Lanes Rose St is the home of booze and ball games in Edinburgh, located in the heart of the New Town, with a huge array of gaming all under one roof! More than just a ten pin bowling alley, you’ll also find karaoke rooms, a batting cage, ice-free curling, duck pin bowling, beer pong, American pool, shuffleboard and bank shot shuffleboard. Catch all your live sporting action on our bar screens. Plus, under-18s are welcome to come play when accompanied by an adult before 5pm on a Saturday and 7pm every other day.
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- Ben B4 contributionsGreat staff, Great experience!!!My partner and I thought we'd do a bit of bowling after having a couple drinks and had a great time! This was mostly down to Lara who was very friendly and patient with us!!! Coming back in bigger numbers next time!!! Keep up the sterling service!!!!!! 👏Hi Ben, Wow, what a great review! I'm so glad you had a great time and were so well looked after by Lara, she is a credit to the team. See you next time! Thank you NiamhWritten 5 October 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited September 2023Travelled as a coupleWritten 4 October 2023
- Haakon L1 contributionRandomly went and had a great timeMy friends and I stumbled upon this place on rose street and had a blast. They’ve got so many different games you can play, all really fun. The employees were all very friendly and helpful, especially Saskia who helped us out. My favourite was the curling, which I’ve never actually seen before in any other place other than the Olympics.Thanks for your review! We're so glad you had a great time and we will pass this feedback on to Saskia. We hope to see you in again soon. Many thanks, AnnaWritten 18 December 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited December 2023Travelled with friendsWritten 11 December 2023
- samsparrowEdinburgh, United Kingdom22 contributionsGreat night out!Roxy lanes has a great vibe and was quite busy even for a Tuesday. Lots of different games to choose from, there’s something for everyone. We went with my younger brother and my parents and everyone loved it and really enjoyed themselves. Cocktails are very tasty and service from all the staff is really good - everyone’s very friendly and attentive. Great place to visit in Edinburgh to have some fun. Greatly appreciated the fact that kids are not allowed after 5. Will definitely be back!Hi Karolina, Wow thank you for such a great review!! Its lovely to hear you had such a good time with us. Our team are a true asset to us. We hope to see you again. Thank you NiamhWritten 19 January 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited January 2024Travelled with familyWritten 18 January 2024
- Brooks R1 contributionGreat service and attentive service!Emma and Lily at the bar were phenomenal. As it was my first time in Scotland, they provided me with not only great service but also amazing suggestions. A must stop! Kieran was also amazing as well! Highly recommend stopping by just for the three of them alone!Hi there Brooks Thanks for taking the time to leave us a review. We are so glad you had the best time with us, we hope to welcome you back in the near future. Thanks DarylWritten 15 May 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited April 2024Travelled with friendsWritten 6 May 2024
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.
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Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.
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4.5
63 reviews
Excellent
50
Very good
0
Average
4
Poor
3
Terrible
6
Jack R
2 contributions
Feb 2023 • Couples
My girlfriend and I aged 21 had pre booked a pool table online while on our last night of our holiday 24/02/2023.
When we arrived we were asked by your bouncer on the door for our ID. We showed our IDs to the bouncer to which he responded "RSA?" to my Irish drivers licence I had handed him. I responded "yeah, it's Irish" to which he said "yeah I can tell by your accent".
When he realised we were Irish he made a racist comment "You're not going in to leave any mysterious packages are you" to which we all know what he's insinuating. Both of us looked back at him blankly in disbelief to which he continued "leave it in the back corner at least so i know where to find it".
To be honest, only for the steep amount of money we had pre paid for an hour of pool we would have spent our money elsewhere.
The intention of this review is to make it clear that as Irish people we were made to feel unwelcome and I hope the same does not happen to anyone other young Irish couple.
When we arrived we were asked by your bouncer on the door for our ID. We showed our IDs to the bouncer to which he responded "RSA?" to my Irish drivers licence I had handed him. I responded "yeah, it's Irish" to which he said "yeah I can tell by your accent".
When he realised we were Irish he made a racist comment "You're not going in to leave any mysterious packages are you" to which we all know what he's insinuating. Both of us looked back at him blankly in disbelief to which he continued "leave it in the back corner at least so i know where to find it".
To be honest, only for the steep amount of money we had pre paid for an hour of pool we would have spent our money elsewhere.
The intention of this review is to make it clear that as Irish people we were made to feel unwelcome and I hope the same does not happen to anyone other young Irish couple.
Written 25 February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Jack
Would you be able to email us at manager.edinburgh.rosestreet@roxylanes.co.uk with the best way to contact you to discuss this further ?
Thank you
Rowan
Written 27 February 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
stephen a
1 contribution
Jan 2024 • Business
Was having a booked work xmas event and initially everything fine until we get to the beer pong . £40 to pay for that event and then I get some teenager telling me I'm too drunk - they been watching me apparently lol . Everybody tipsy , I've never had argue , issue or nothing but I need go . I'm clearly not that drunk and this is how they treat people , spend money on drink and then we throw you out . Complete abusers of people and in no way deserve our money . Let them go bankrupt as I'm sure will do soon .
Written 26 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Stephen,
A member of your work party came to the management team to express their concern for your safety. They believed you had plenty to drink and needed to slow down. The safety of our guests is paramount to us and therefore we had to take this seriously.
As a licensed premises we have to act very carefully around the sale of alcohol and ensure no guest is a concern.
Hopefully you can understand this. Please get in touch via email to discuss further if necessary at manager.edinburgh.rosestreet@roxylanes.co.uk
Thank you
Niamh
Written 29 January 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
neilrenton01
Edinburgh, UK567 contributions
Mar 2024 • Family
We took our daughter to the venue to have a birthday party with her pals.
It’s really big, houses in the basement of Rose Street which means it’s easy to get to. There’s a lot going on with pool, karaoke, bowling and beer pong on offer.
Wirh it being a Saturday afternoon it was quite busy. Groups of folk, families and couples on dates sat at the tables or were playing the various games.
The service was a bit lacking. There was one really friendly and helpful waiter who was brilliant. The place felt a bit understaffed with large waits at the bar, orders being wrong and internet connection issues making it difficult to use phones to order at the table.
There’s definitely potential for a decent entertainment venue in the heart of Edinburgh that will cater for as many people as possible
It’s really big, houses in the basement of Rose Street which means it’s easy to get to. There’s a lot going on with pool, karaoke, bowling and beer pong on offer.
Wirh it being a Saturday afternoon it was quite busy. Groups of folk, families and couples on dates sat at the tables or were playing the various games.
The service was a bit lacking. There was one really friendly and helpful waiter who was brilliant. The place felt a bit understaffed with large waits at the bar, orders being wrong and internet connection issues making it difficult to use phones to order at the table.
There’s definitely potential for a decent entertainment venue in the heart of Edinburgh that will cater for as many people as possible
Written 25 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Neil,
Thank you for taking the time to leave us a review.
I'm glad you were impressed with the venue and our wide range of activities.
I'm sorry you did not have a 5 star experience on this occasion. Unfortunately we were suffering from some last minute staff shortages due to sickness so we were rather short staffed.
I'm glad one of our team members looked after you so well!
Give us a shout if you plan to return and we can ensure you have a 5 star visit!
Our email is manager.edinburgh.rosestreet@roxylanes.co.uk
Thank you
Niamh
Written 31 March 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
R A N
London, UK3 contributions
Mar 2023
we travelled all the way up to this venue but were rejected because of not having ID after 5pm. we were the only people ID and were the only none white attendants. really disappointed and didnt expect this sort of thing to happen in scotland, we were treated like criminals and the doorman proceeded to allow very young looking people in without ID. The manager came out and looked at us in disgust.
Written 25 April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Rushdi,
I'm so sorry for your recent experience. This is a very serious complaint and it needs to be dealt with correctly. I am going to need some more information in order to thoroughly investigate and find out who was responsible for this. With your information I can act accordingly with the correct individuals.
Please can you get in touch via email - manager.edinburgh.rosestreet@roxylanes.co.uk
Thank you
Niamh
Written 25 April 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sakthi Priyadar... T
1 contribution
Jul 2024 • Business
I organised the social night out in my office and 13 of us visited Roxy lane on the 19th. Initially I booked for 15 members and 2 of them couldn’t make it last minute due to covid. I spoke to the customer services previously and said they can’t cancel instead I can buy food /drinks but in the venue when I spoke to the manager she said they cant do that even after I mentioning about the call , she was very rude and she wasn’t even ready to listen. This is very upsetting after all I booked for group bookings and getting this type of customer service. I’m going to review this place as bad because it’s important to treat your customers as human beings in the first place. Very upsetting and I don’t think I will recommend this place to anyone.
Written 26 July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Sakthi,
Thanks for getting in touch.
We can see that you got in touch on Saturday 13th regarding potential drop outs which is when we offered the option of a bar tab. We were awaiting a call back to confirm whether the numbers had decreased which we never received. Therefore we assumed there were no drop outs and no bar tab required.
The manager in venue was following protocol and adhering to the terms and conditions which you agreed to when making your booking. I'm sorry you felt the manager was rude but our team are extremely professional and always have our guests satisfaction as our paramount responsibility.
I feel that this has been an unfortunate misunderstanding and I apologise for that.
To say we do not treat our guests as human beings is a very large and damaging statement which I do have to strongly disagree with.
I can see that although we never received confirmation of drop outs and we followed all of our booking terms & conditions which you agreed to, we have still refunded you the £24 for the guests who could not attend.
Hopefully this kind gesture will change your mind about our service and hopefully retract your statement regarding inhumane treatment.
Thank you
Niamh
Written 29 July 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kenton W
4 contributions
Mar 2024 • Business
Went for a work do. Dreadful booking system. One of our younger colleagues was asked for ID and produced his Young Scot card. The duty manager claimed that this was not a valid ID as they can be faked. He then showed a picture of his passport as a backup but was told that this is not valid as it was a picture rather than the original document. The reason given was that they could lose their license - plainly nonsense as no self respecting inspector is going to fault a person being given entry to a venue when they have shown valid ID. Especially as we pointed out to the duty manager in question when the person does not drink. Should give proper training to staff so they don't come across as jobsworths. Also, when people book it should be made clear i advance what ID is acceptable. He was admitted after taking a taxi to get the ID. Other staff were nice and the bowling was OK but quite pricey.
Written 12 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi there Kenton W,
Thank you for taking the time to leave us a review, we use this to help improve our service. We are very sorry that our booking system wasn't easy to use and thanks for bringing this to our attention. If you could please drop us an email at manager.edinburgh.rosestreet@roxylanes.co.uk with a little more detail on this that would be great.
Young Scot cards, although they are a valid form of ID, it states clearly on the scottish government and young scot website that it is up to the venue if this is accepted as a form of valid ID. We operate a challenge 25 policy like all other venues in Scotland. Licensing laws here in Scotland can be very strict and we have to be very careful as to not breach our license agreement. Any licensing standards officer that inspects would agree that a photo of a passport is also not an acceptable form of ID.
The staff and our management team have all had extensive licensing training and are in fact showing that by not accepting these forms of ID.
Again very sorry about your issue with our booking system and we will be in touch with our head office in regards to this. We also look forward to hearing from you soon and hope that this does not deter you from visiting us in the future.
Thanks
Daryl
Written 13 March 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Owl Reviews
Edinburgh, UK201 contributions
Jan 2023 • Couples
Edinburgh has seen an influx of these styles of bars, Lane 7, Boom Battle Bar, and in a way, NQ64
Lane 7 is terrible and should be avoided.
Boom Battle Bar is a good and fun, expensive experience.
Roxy Lanes does the above venues better in my opinion, I prefer the atmosphere at this venue a lot better, and the vibe is really good. The venue itself is large and due to this, it is quite cold but as long as you're up and about drinking, you will warm up otherwise I'm sure it'll be a cold experience.
I prefer the customer service at Boom Battle Bar but I wouldn't say there is anything poor or worth complaining about here. Will definitely go again!
Lane 7 is terrible and should be avoided.
Boom Battle Bar is a good and fun, expensive experience.
Roxy Lanes does the above venues better in my opinion, I prefer the atmosphere at this venue a lot better, and the vibe is really good. The venue itself is large and due to this, it is quite cold but as long as you're up and about drinking, you will warm up otherwise I'm sure it'll be a cold experience.
I prefer the customer service at Boom Battle Bar but I wouldn't say there is anything poor or worth complaining about here. Will definitely go again!
Written 25 January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hey,
Firstly, thank you for taking the time to leave us a review! I'm so glad you enjoyed your visit and that we stood out amongst our competitors.
We are hoping to improve the temperature very soon and hope to welcome you back again.
Thank you
Niamh
Written 10 February 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Laura W
1 contribution
Apr 2023 • Friends
We had the best time ever! Such a good night spent in the karaoke rooms. The food was great, loved the pizzas. The bar staff were so lovely and kept our glasses full all night. 10/10 will be back. The blond manager with the glasses was such a lovely guy. Didn’t get his name but he made us laugh all night. If you are looking for a fun filled night would definitely recommend
Written 21 April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hey Laura,
Thanks for the review!! Great to hear you had such a lovely night with us and that karaoke went down a treat. I love hearing such positive comments regarding our team. I believe you are taking about Daryl our Assistant Manager, I will be sure to pass on your lovely comments.
See you again!
Thank you
Niamh
Written 24 April 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dylan R
3 contributions
Mar 2023 • Friends
Great service, was in to celebrate a few birthdays of friends and had the best time. Staff were so friendly and made the party feel right at home. We did some bowling and then went on to play beer pong. It was a great laugh and would 10/10 recommend. Towards the end of the night my friend had lost her phone and the staff on the games desk managed to get it back to us by recognising her face from her Lock Screen picture. She was very grateful. If only we knew their names to really thank them.
Written 25 March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Dylan,
Thank you for taking the time to leave us a glowing review! It's great to hear our team had such a positive impact on your experience. We're so glad we managed to get the phone back to its rightful owner, no need to thank us.
We hope to welcome you again.
Thank you
Niamh
Written 27 March 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gail L
Llanyre, UK4 contributions
Jun 2023 • Friends
Booked an afternoon of bowling, beer pong and some Karaoke including the food package. Great service and really good food. We would go back in a heartbeat.
Thank you.
Radnor Ladies Hockey Club
Thank you.
Radnor Ladies Hockey Club
Written 26 June 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi there,
Thank you so much for your review. We are very happy that you enjoyed yourselves, we loved your singing in the karaoke room. We hope to see you again sometime soon!
Written 26 June 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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