We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Review Highlights
Amazing Relaxing Experience!

I went in for the January offer treatments and it was luxurious from start to finish. All the staff... read more

Reviewed yesterday
Amy B
via mobile
Fantastic Experience

We were booked in for the day for the Signature Spa Day which was amazing value and we felt... read more

Reviewed 1 week ago
ReviewerHS
,
Edinburgh, United Kingdom
Read all 330 reviews
39
All photos (39)
Full view
Certificate of Excellence
Traveller Overview
  • Excellent71%
  • Very good14%
  • Average6%
  • Poor5%
  • Terrible4%
Travellers talk about
“hydro pool”(35 reviews)
“thermal suite”(47 reviews)
“full body”(9 reviews)
About
You’ll find us in the heart of the city, adjacent to the five-star Sheraton Grand Hotel. Escape busy city life and step into a world of relaxation when you explore the possibilities on offer at Scotland’s most renowned urban thermal spa experience...more
Contact
8 Conference Square | Sheraton Grand Hotel, Edinburgh EH3 8AN, Scotland
West End
Website
+44 131 221 7777
Call
Improve This Listing
Top Selling Tours & Activities in and around Edinburgh
from US$21.63
More Info
from US$30.15
More Info
from US$17.04
More Info
from US$22.29
More Info
Reviews (330)
Filter reviews
327 results
Traveller rating
225
47
21
19
15
Traveller type
Time of year
LanguageEnglish
225
47
21
19
15
Show reviews that mention
All reviews hydro pool thermal suite full body head massage espa products body scrub aroma room thermal area bio sauna aromatherapy massage highly recommend this spa relaxing afternoon hydropool therapist straighteners onespa chakra
FilterEnglish
Updating list...
1 - 10 of 327 reviews
Reviewed yesterday via mobile

I went in for the January offer treatments and it was luxurious from start to finish. All the staff were helpful and my treatment therapist Lucie was amazing. She made me feel completely relaxed and told me where I had tension in my back which...More

Date of experience: January 2019
Thank Amy B
Reviewed 1 week ago

We were booked in for the day for the Signature Spa Day which was amazing value and we felt thoroughly pampered by the end of the day. The staff were fantastic from the moment we arrived; we booked lunch, ate a yummy lunch and the...More

Date of experience: January 2019
Thank ReviewerHS
SheratonEdinburgh, Spa Director at One Spa, responded to this reviewResponded 2 days ago

Dear Guest, Thank you very much for sharing your review on Trip Advisor. I am delighted to hear that you enjoyed your treatment with Jayne We have taken all of your feedback on board. As you know we are not long out of our exciting...More

Reviewed 1 week ago via mobile

Booked signature spa offer treatments on a Friday afternoon whilst being a hotel guest. If your staying at the hotel the spa has easy access from the 5th floor. Lockers, dressing gowns and towels provided. The staff are lovely and professional. I believe my therapist...More

Date of experience: January 2019
Thank CurlyJ34
SheratonEdinburgh, Spa Director at One Spa, responded to this reviewResponded 2 days ago

Dear Guest, Thank you for sharing your review of One Spa on Trip Advisor. I am very pleased that you enjoyed your Signature Treatment with us and have passed your positive feedback over to Amy. I am sorry that the hydro pool was not as...More

Reviewed 1 week ago via mobile

First visit after the refurbishment. It looks amazing. And I love all the new facilities. Had a nice and relaxing stay as always.

Date of experience: January 2019
Thank Nadine B
SheratonEdinburgh, Spa Director at One Spa, responded to this reviewResponded 2 days ago

Dear Nadine, I am so pleased to hear that you enjoyed using our newly refurbished facilities. We hope that you come back again in the near future. Kind Regards, Mark Perkins Spa Director One Spa

Reviewed 1 week ago via mobile

Amazing spa , amazing staff and amazing facilities . Had 120 minute treatment and use of the spa, from arrival staff was so friendly and accommodating

Date of experience: January 2019
Thank prettiem
SheratonEdinburgh, Spa Director at One Spa, responded to this reviewResponded 2 days ago

Dear Guest, Thank you for sharing a wonderful review of your experience at One Spa. I am very pleased to learn that you enjoyed your day with us and hope that you come back in the future. Kind Regards, Mark Perkins Spa Director One Spa

Reviewed 1 week ago via mobile

I would not normally write a review on a spa where I am a member but as this issue seems to be dragging on thought it was worth highlighting. The hot tub has been cold for over a week now, well maybe body temp at...More

Date of experience: January 2019
1  Thank clairep587
Reviewed 2 weeks ago via mobile

I had a very poor experience with the Now salon. Arrived for my Shellac manicure and paid at the desk. I then went to meet the therapist and was told I would need to pay £15 extra to have my existing Shellac removed, that I...More

Date of experience: January 2019
Thank C C
SheratonEdinburgh, Treatments Manager at One Spa, responded to this reviewResponded yesterday

Dear Guest, Thank you for reviewing NOW by One Spa on Trip Advisor. I am very sorry that you were disappointed with your treatments. We have followed up with the team to ensure that this information is always passed on during the booking stage to...More

Reviewed 2 weeks ago

Spent many years as a General Manager of health clubs and spas so know what is good and what isn't. This place is exceptional. Exceptional in terms of service, facilities and cleanliness. Will be back.

Date of experience: January 2019
Thank mallyduk
SheratonEdinburgh, Spa Director at One Spa, responded to this reviewResponded 2 days ago

Thank you for the lovely review of One Spa. I am delighted to hear that you were so impressed with our facilities and look forward to welcoming you back in the future. Kind Regards, Mark Perkins Spa Director One Spa

Reviewed 2 weeks ago via mobile

I really like this place, being a member here has greatly improved my quality of life. She thermal spa is lovely, especially the steam room and hammam. The outdoor heated pool is refreshing, i love the fresh air against my face while my body is...More

Date of experience: January 2019
Thank hannahtanchun
SheratonEdinburgh, Spa Director at One Spa, responded to this reviewResponded 2 weeks ago

Dear Hannah, Thank you so much for leaving such a lovely review of One Spa. I am delighted that you enjoyed using our facilities and received a high standard of service all round. I hope to welcome you back in the future. Kind Regards, Mark...More

Reviewed 3 weeks ago via mobile

First off, the Thermal suite is is absolute disarray! Wet towels everywhere, no space to hang own towel, rooms are always packed full of people. Outdoor hydro pool is lukewarm, the ahower room should be cleaned more often, smells like chlorine and public toilet. I...More

Date of experience: December 2018
2  Thank LHubert19
SheratonEdinburgh, Spa Director at One Spa, responded to this reviewResponded 2 weeks ago

Dear Guest, Thank you for sharing your review of One Spa on Trip Advisor. I am very disappointed to hear that you were let down by the standard of our facilities. I can only apologize that you found the facilities below our usual 5* standards....More

View more reviews
Nearby
West End
Prevailing winds meant that most cities that grew in
industrial Britain had their most desirable
neighbourhoods to the west – upwind of factory fumes.
Edinburgh was no exception, with its wealthiest
citizens settling in its West End and leaving behind
grand Georgian townhouses, private gardens and genteel
crescents. These backstreets remain as dignified and
sleepy as ever, and most of the action here lies along
...More
Nearby HotelsSee all 153 nearby hotels
Sheraton Grand Hotel & Spa, Edinburgh
3,294 reviews
.08 miles away
Hub by Premier Inn - Edinburgh Haymarket
177 reviews
.16 miles away
Mercure Edinburgh Haymarket
820 reviews
.18 miles away
Leonardo Royal Hotel Edinburgh Haymarket
3,518 reviews
.20 miles away
Nearby RestaurantsSee all 2,851 nearby restaurants
Rodi Restaurant
1,000 reviews
.09 miles away
One Square
628 reviews
.09 miles away
Ishka
105 reviews
.05 miles away
Innis & Gunn Beer Kitchen
702 reviews
.13 miles away
Nearby AttractionsSee all 1,300 nearby attractions
Edinburgh International Conference Centre
57 reviews
.04 miles away
The Great Hall
31 reviews
.18 miles away
Odeon Cinema
30 reviews
.10 miles away
Questions & Answers
Ask a question
AbbieT58
6 November 2017|
AnswerShow all 3 answers
Response from Holidaytink | Reviewed this property |
I'm afraid not.
1
Vote
naeves2016
2 August 2017|
AnswerShow all 5 answers
Response from oransome | Reviewed this property |
Yes. It is open to public. There are two kinds of entrance fee: I) just pool, II) pool and spa part without treatments. Then treatments on top. If you are a hotel guest and an SPG member option II is covered.
1
Vote