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The Chocolate Tour of Edinburgh

158-162 Rose Street | Castlehill, Edinburgh EH2 3JD, Scotland
+44 20 7193 8770
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Review Highlights
Let down, No show

This looked like good tour but was very disappointed by no show of tour guide no explanation no... read more

Reviewed 6 April 2017
A TripAdvisor Member
via mobile
Dreadful Service

Dreadful service, we received this tour as a gift and have, to date, booked 5 times and each time... read more

Reviewed 30 March 2017
BethyScotland
,
Scotland
Read all 112 reviews
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Overview
  • Excellent54%
  • Very good23%
  • Average6%
  • Poor3%
  • Terrible14%
6 Apr 2017
“Let down, No show”
30 Mar 2017
“Dreadful Service”
Suggested Duration: 2-3 hours
LOCATION
158-162 Rose Street | Castlehill, Edinburgh EH2 3JD, Scotland
New Town
CONTACT
+44 20 7193 8770

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Reviews (112)
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1 - 10 of 112 reviews

A TripAdvisor Member
1
Reviewed 6 April 2017 via mobile

This looked like good tour but was very disappointed by no show of tour guide no explanation no apology and no correct contact number. We travelled 3 hours for a birthday treat and was severely let down. 😡😡

Thank A TripAdvisor Member
Reviewed 30 March 2017

Dreadful service, we received this tour as a gift and have, to date, booked 5 times and each time the tour has been cancelled. The voucher we have is now out of date and still can't get the tour booked. We can't get anyone to...More

Thank BethyScotland
Reviewed 10 March 2017

Tour Guide did not show up. Appalling follow up service. Received a cancellation email 3 days after the tour was due to go ahead. Neither Expedia or Best Tours have dealt with this. it was supposed to be a gift and therefore embarrassing all around.

Thank Heather W
Reviewed 19 February 2017 via mobile

Company cancelled tour twice. After many emails and messages eventually booked on a tour. Received email reminder day before and text reminder an hour before advising us to arrive early. We turned up, waited and waited. No guide showed up. After I text company (...More

Thank Quingdao
Reviewed 9 February 2017

I very rarely write reviews on TripAdvisor but felt I had too in this case. The company who run this tour - Best Tours - do not care for their customers one bit. I booked the chocolate tour having read countless mixed reviews on TripAdvisor....More

Thank jonathanadie
Reviewed 24 December 2016

My family booked The Chocolate Tasting Tour for 24 December in August. We have looked forward to this for half a year, and the guide did not turn up. No SMS, no e-mail, no nothing from the guide nor the getyourguide tour operator. Defining forgettable....More

5  Thank Morten A
Reviewed 30 October 2016

Purchased a Groupon for this tour and they would not honor it. After online chats, I was told I had to create an account with them before I could use the Groupon. After doing so, I emailed a minimum of six times to get the...More

1  Thank vmetts2015
Reviewed 16 September 2016 via mobile

I bought tickets for this tour as a gift for 2 friends and I. Starting from Feb 2016 I booked onto the tour on 5 separate occasions over a period of 6 months. Every time, I received an email to say the tour had been...More

2  Thank Lea_cat1
Reviewed 22 August 2016 via mobile

No show from tour guide contacted tour operator to be told cancelled due to low numbers. 2 days before tour I received email reminder to print of tickets. We were told by local traders this happens frequently. Total cost tickets and transport £94 to stand...More

1  Thank Edith B
Reviewed 20 August 2016

We arrived at the meeting point 15 minutes before the tour as instructed and waited with three other people for 45 minutes and when our guide did not show up we finally gave up and returned to our hotel. When we asked inside the shop...More

1  Thank jfecho
Nearby
New Town
Suits and shopping bags rule the streets of New Town,
until after dark when strappy dresses come out to
play. This is the city’s central business district
with its smaller offices, clothes boutiques, and many
of the city’s flashiest restaurants and ritziest
clubs. The architecture along roads like George Street
helps give it a swank and formal feel: it’s a planned
Georgian development of regal townhouses, geometric
...More
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