We booked online. Easy to find and plenty of parking. However once we were there we found it confusing. No information on whether you need to have your boarding passes printed out or where to get them. There were hardly any staff to ask. The staff on the till in the shop were very busy so we ended up asking a cleaner about what we should do and she very helpfully told us. You can just show your tickets on your phone when you board. There was no information on what time boat was leaving next and everyone was just stood around next to the boat. There is a sign that says “wait here for boat trips” but nobody took any notice, including us. It was only when it was time to board we were told to go and queue next to the sign. Then there was a rush to get in line. So wait at the sign and you will be first on. Front row seats will give you the best views. The wheel itself was a pleasant experience and the skipper was very funny. We can say we’ve been on the only rotating boat lift in the world. An information desk inside would be helpful.

I had wanted to go have look at the wheel because I thought it was a wonderful feat of engineering and art. When I went on line and saw that you could take a boat trip , I booked it immediately for 4 of us. It was a fun and interesting experience, and well worth the price

We went here on a family day out from Ayr. We had a great time. We didn’t really know what to expect but going on the boat on the rotating wheel was fascinating ! What a feat of engineering. The guide on the boat was excellent & gave a really good tour. We didn’t have enough time to go on any of the nice walks nearby unfortunately. My nephews went on the zorbes & enjoyed them

It was very interesting to see this feat of engineering. Very nice cafe with floor to ceiling windows onto the wheel. They cater for gluten free and vegan! I had a jacket potato with chill(Gluten free), among other toppings were roasted veg! It was the nicest chilli i'd had for a while! We didn't have a car while staying in Edinburgh, so we got a train from Edinburgh Waverley to Falkirk Grahamston (£22 return for 3 people). We then got a taxi from the station to the Falkirk Wheel, it cost £7. The taxi driver said for us to ring a local taxi firm Bruces Taxis. He the took us to the Kelpies waited for 15 minutes, then took us back to Falkirk Grahamston station (£20). The taxi drivers were absolutely lovely, very chatty, much more friendly than the ones down south! There are things for children to do near the wheel, a park,pedal boats and walking on the water in a giant inflatable ball.

Fascinating visit - a feat of engineering. Free to look round, just pay for parking £3.50. Unfortunately it was raining while we were there, but we still got a good view of the Wheel in action. We also had a cream scone & cuppa in the cafe/Visitor Centre before we left. Very tasty & reasonably priced.

Regular half way (almost) stop off on cycle trips along the F/C-Union Canal between Edinburgh and Glasgow. Always friendly staff, clean and very welcome stock of goodies. Today the curry cauliflower soup so good I thought I’d write a review. Now back to reflective solo cycling in the rain!

What a feat of engineering! The only one in the world. How amazing, decent price. Pay at pay machine or on exit with contactless card. Beautiful cafe with information points, great tasting food at a reasonable price. You could spend hours here doing all the different activities. What a fabulous facility.

A fascinating engineering accomplishment. Really enjoyed the boat trip. Would recommend a visit. The girls who looked after us were professional and humorous. We could have seen more is the windows in the roof of the boat had been cleaned. On site restaurant average.

Unbelievable canal lock mechanism. We arrived late in the day in mid-October and didn't get to see it in operation. It would have been an amazing sight. We did take lots of pictures. There are lots of activities available for your family to do, besides watching the wheel. I highly recommend.

We visited here on the 15th Oct and would highly recommend. We went on the boat trip that takes you up the wheel and along the canal and back again. Our boat captain Gill and our trainee captain Jane were both entertaining and accommodating. The food in the cafe was average and they have a wide selection of souvenirs and goodies in their shop.