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Review Highlights
Part of the whole experience

Whenever we're visiting an 'experience' we like to pop into anything, or there's the chance you... read more

Reviewed 28 September 2018
dace520
,
Redhill, United Kingdom
Great service!

Staff were great and very helpful. Gave us a great map - the caravan map bc we were heading up to... read more

Reviewed 18 September 2018
TheLenansidhe C
,
Newfoundland and Labrador, Canada
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Traveller Overview
  • Excellent51%
  • Very good33%
  • Average12%
  • Poor4%
  • Terrible0%
Travellers talk about
“gift shop”(3 reviews)
About
Here in Falkirk we are open all year round, our knowledgeable, friendly staff are always at the ready to answer any questions you have. We can help you with all your holiday needs, from booking you accommodation throughout Scotland, attraction...more
Contact
Lime Road | Tamfourhill, Falkirk FK1 4RS, Scotland
+44 1324 620244
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Reviews (72)
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All reviews visit scotland gift shop car park information wheel souvenirs kelpies engineering
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1 - 10 of 64 reviews
Reviewed 28 September 2018

Whenever we're visiting an 'experience' we like to pop into anything, or there's the chance you might miss something. In this case I found some lovely mounted photographs of the Wheel at night, all lit up; & some from some amazing angles - unlikely to...More

Thank dace520
ClaireL3925, Manager at Falkirk VisitScotland iCentre, responded to this reviewResponded 12 October 2018

Many thanks for taking the time to submit a review following your visit to the Falkirk Wheel. I am unsure as to whether your comments are in reference to our VisitScotland iCentre or the Falkirk Wheel Visitor Centre and Gift Shop, as the Mounted Photographs...More

Reviewed 18 September 2018

Staff were great and very helpful. Gave us a great map - the caravan map bc we were heading up to the highlands. Which was great because the iCentre Staff at the Glasgow airport talked us into buying a Collins roadmap that we never used...More

Thank TheLenansidhe C
ClaireL3925, Manager at Falkirk VisitScotland iCentre, responded to this reviewResponded 20 September 2018

Many thanks for taking the time to submit a review - I'm delighted to hear that our advisor was able to help you to make the most of your visit to Falkirk. Our staff have a wealth of knowledge and I am glad they were...More

Reviewed 5 September 2018

After you visit the wheel and learn about the magnificent engineering fete, you can get some great tourist information at the Scotland center. A few souvenirs available, they were also able to help us find our way to the Kelpies by bus, and how to...More

Thank MaryKop
ClaireL3925, Manager at Falkirk VisitScotland iCentre, responded to this reviewResponded 13 September 2018

Thank you so much for taking the time to leave a review following your recent visit to the VisitScotland iCentre at the Falkirk Wheel. I'm pleased to hear that our Staff provided you with great information for your travels around Scotland, and that they were...More

Reviewed 9 June 2018

A very good visit centre but it takes three stars because there is not exist a miniature of kelpies to sell...Unbelievable!!!More

Thank christosorl
Claire L, Manager at Falkirk VisitScotland iCentre, responded to this reviewResponded 18 June 2018

Many thanks for taking the time to submit a review following your visit to the Falkirk Wheel. I am unsure as to whether your comments are in reference to our VisitScotland iCentre or the Falkirk Wheel Visitor Centre and Gift Shop. In the iCentre we...More

Reviewed 17 April 2018

The Visit Scotland iCentre is in the same building as the Falkirk Wheel gift shop, but not part of it and coming down from the car park we popped in here first for information on the Falkirk Wheel. The staff were very helpful and friendly...More

Thank 938fjg
Lorna M, Manager at Falkirk VisitScotland iCentre, responded to this reviewResponded 30 April 2018

Thank you for your lovely comments - I'm glad to hear you found our staff at the Falkirk iCentre to be very helpful. I hope you enjoyed your visit to Falkirk and the wheel and we look forward to welcoming you again to one of...More

Reviewed 3 September 2017

All staff very informative and helpful,all the information you need not only about Falkirk and local places, areas in all parts of Scotland also.More

Thank cathibs
Management response:Responded 17 September 2017

Hello, Thank you so much for taking the time to leave a review following your visit to the Falkirk iCentre - I'm glad that you found our services and our staff to be helpful. I hope you enjoyed your visit to Falkirk and we hope...More

Reviewed 7 May 2017

Good place to visit before going on the Wheel as you can get some more information on this amazing structure.

Thank RonboKirriemuir
Catriona P, Manager at Falkirk VisitScotland iCentre, responded to this reviewResponded 21 August 2017

Hello - Many thanks for your review. We are happy to hear that our team in Falkirk were able to help you with inspiration and information on the area. We hope to see you again sometime soon, Kind Regards Catriona

Reviewed 15 April 2017

Staff are superb , try to help you find the right thinks for the family , nothing too much trouble , definitely a credit

Thank 700harvey
Catriona P, Manager at Falkirk VisitScotland iCentre, responded to this reviewResponded 18 April 2017

Hello - Many thanks for your review. We are happy to hear that our team in Falkirk were able to help you with inspiration and information on the area. We hope to see you again sometime soon, Kind Regards Catriona

Reviewed 11 April 2017

hardly any information about the unique structure which is providing the raison d'etre for the iCentre - just a shop and a noisy cafe with the slowest clearing of tables I've seen in a long time despite it not being very busy at all.More

Thank bess548
Catriona P, Manager at Falkirk VisitScotland iCentre, responded to this reviewResponded 12 April 2017

Many thanks for your review. The VisitScotland iCentre found within the overall complex at the wheel provides information on Falkirk, the surrounding area and the whole of Scotland. From the layout description provided in your review the visitor orientation space with the café is operated...More

Reviewed 1 March 2017

Do not miss out visiting this great engineering structure, and go to the center and get the complete lowdown on the workings of the wheel you will be amazed. Then take a boat trip up the wheel. Great experience

Thank glenelg96
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Questions & Answers
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Prichi
24 May 2015|
Answer
Response from John A |
Taxi to Edinburgh Waverley station, then train to Falkirk High, taxi to the Wheel and then reverse for way back
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