Inverness VisitScotland iCentre

Inverness VisitScotland iCentre

Inverness VisitScotland iCentre
4.5
10:00 AM - 5:00 PM
Monday
9:30 AM - 5:00 PM
Tuesday
10:00 AM - 5:00 PM
Wednesday
9:30 AM - 5:00 PM
Thursday
9:30 AM - 5:00 PM
Friday
9:30 AM - 5:00 PM
Saturday
9:30 AM - 5:00 PM
About
VisitScotland Information Centre based in the centre of Inverness. Let us inspire and inform you on places to visit, things to do and gifts to buy. We book accommodation, a wide range of tours and transport options, and have free wi-fi access.
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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

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4.5
4.5 of 5 bubbles324 reviews
Excellent
205
Very good
92
Average
15
Poor
9
Terrible
3

maryan5456
Sydney, Australia155 contributions
5.0 of 5 bubbles
Aug 2023 • Couples
Staff very helpful with suggestions and maps. It is a must do, if you are a first time visitor or just updating since your last visit
Written 26 August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for the kind words and glad we could help! Kind regards, Ranald Gilbert, Area Manager
Written 25 September 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

caroline2
Paris, France476 contributions
4.0 of 5 bubbles
Jul 2023
Good advices overall but some informations were easier to find on internet like the exact bus stop for an attraction.
Written 16 August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Caroline, Thanks for the feedback - I'm glad we were able to help but we'll also take onboard your point about information online. Over the winter we always look to review the information we have for visitors, and which bus stops connect with which attractions is something that we can include within this process. I hope you enjoyed your time in Inverness and thanks again for helping us identify areas we can improve in. Kind regards, Ranald Gilbert, Area Manager
Written 29 August 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

allertonlad
Northallerton, UK1,356 contributions
5.0 of 5 bubbles
Nov 2022
A very good tourist info centre in Inverness. Friendly and helpful staff, a pleasure to visit and learn about the city and general area.
Written 1 November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Many thanks for taking the time to leave feedback following your visit. Kind regards, Ranald Gilbert, Area Manager
Written 25 May 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

toolonginexile
Birmingham, UK196 contributions
5.0 of 5 bubbles
Sept 2022
The lady we spoke to was very helpful and informative. She gave us a map of the town, which also proved useful.
Written 19 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks for visiting us and I hope you had a wonderful trip to Inverness. Kind regards, Ranald Gilbert, Area Manager
Written 25 October 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

JoBloggs57
Scunthorpe, UK8 contributions
5.0 of 5 bubbles
May 2022
A great place to start any visit to Inverness. Ian was very helpful with local information about historical places of interest complete with maps.
Written 16 May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks for taking the time to leave feedback after your visit - we're lucky to have Ian as part of the team, so I'm not surprised you found him helpful! Kind regards, Ranald Gilbert, Area Manager
Written 25 October 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

therichastill
Stevenage, UK2,719 contributions
5.0 of 5 bubbles
Oct 2021 • Solo
The Tourist Information Centre for Inverness and the local area is located in the city centre. If you have trouble locating it there are quite a few signposts around pointing you in the right direction as well as to various attractions in the city centre.

The staff were very welcoming and helpful in providing me with the information I needed.

As well as information there are also souvenirs to be purchased from the local area.

A much needed resource for visitors.
Written 24 October 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks for leaving such a comprehensive and positive review. The team in the iCentre did quite a bit of work with the Council to try and improve signage so it's particularly pleasing to know that this has paid off and you found us easily. I hope you enjoyed your time in the Highlands and that we will get the opportunity to welcome you back in the future. Kind regards, Ranald Gilbert, Area Manager
Written 25 October 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

andybell123
Delamere, UK199 contributions
5.0 of 5 bubbles
Oct 2021
I used the ICentre to get information on events prior to travelling to inverness and the lady couldn't have been more helpful, it's a truly wonderful place!
Written 19 October 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Andy, Thanks for the review - I'm always happy to hear that people have made use of the iCentre before arriving as it really makes a difference in how much we can help you enjoy your time in Inverness! Kind regards, Ranald Gilbert, Area Manager
Written 25 October 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

itchyfeet2014
Glasgow, UK2,300 contributions
5.0 of 5 bubbles
Aug 2021
We were extremely impressed by the staff here when we were recently touring the Highlands. The lady we spoke to was very well informed and our mini break soon became another holiday two weeks later. Thank you for all the advice and local knowledge. We thoroughly enjoyed our two holidays!
The office here is very well located in the busy Main Street.
Written 14 September 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I'm so pleased that you had such a fabulous time that one trip became two. We're incredibly fortunate to have such an amazing place to share with visitors, so I'm delighted the team were able to help inspire you! Kind regards, Ranald Gilbert, Area Manager
Written 25 October 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Stephanie S
80 contributions
4.0 of 5 bubbles
Sept 2020
I had an extra day with no plans so stopped in the office. They were friendly and gave me a free map and good walking route to see some of the local sights.
Written 10 October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Stephanie, Thanks for the review and I hope you enjoyed the walk! Kind regards, Ranald Gilbert, Area Manager
Written 23 November 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

mgospodarek
Colnbrook, UK47 contributions
1.0 of 5 bubbles
Oct 2020
If you come to Scotland, you want to be protected from rain and be exposed to great local food.
Thats the two things you will NOT find in the Inverness Tourist Centre Information point. When I came in, it was pouring with rain.
No ponchos, staff does not know where to buy it.
Where to go for local cousine? Oh, we dont know, we havent been out for a while...
You should have ponchos for free, ( ok, I would pay up to £2 at that point, I was soaking wet) you should have your staff trained to know where to go for certain foods.
No more questions. Waste of time.
Never again.
Relied on Tripadvisor for the rest of the trip.
Oh, got a map, thanks.
Written 6 October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I'm sorry to hear that your experience didn't live up to your expectations when you visited us I'll have a chat with the team as we have been working hard to ensure all our teams are up to date with what businesses are open and which restrictions they have in place if not operating normally. Therefore I'm surprised to hear that they were not able to direct you to local cuisine or even where you could purchase a poncho on the high street, but will use your feedback to ensure future visitors are able to obtain the advice and information they need. Therefore I'm grateful to you for taking the time to leave a review as this not only helps us to gain an understanding of how you felt, but to improve our service provision in the future. I hope in the end you were able to find some suitable clothing for the weather and the type of local food you were looking for. Kind regards, Ranald Gilbert, Area Manager
Written 23 November 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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