Inverness VisitScotland iCentre
Inverness VisitScotland iCentre
Inverness VisitScotland iCentre
4.5
9:30 AM - 5:00 PM
Monday
9:30 AM - 5:00 PM
Tuesday
9:30 AM - 5:00 PM
Wednesday
9:30 AM - 5:00 PM
Thursday
9:30 AM - 5:00 PM
Friday
9:30 AM - 5:00 PM
Saturday
9:30 AM - 5:00 PM
Sunday
9:30 AM - 5:00 PM
About
VisitScotland Information Centre based in the centre of Inverness. Let us inspire and inform you on places to visit, things to do and gifts to buy. We book accommodation, a wide range of tours and transport options, and have free wi-fi access.
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4.5
324 reviews
Excellent
205
Very good
92
Average
15
Poor
9
Terrible
3
Stevie
Liverpool, UK4 contributions
Sept 2020 • Couples
Inverness! The city that’s closed to any sort of welcome after 3pm, or to eat anywhere. Six venues would not accommodate any hospitality, because they’re still in the 1950’s. Some using Covid to stick it to potential visitors with their own rules around service. Poor effort Inverness - won’t be back.
Written 7 September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Janet C
29 contributions
Jun 2018 • Couples
We asked the girl at the desk if they did the Book-Ahead accommodation service and she said that we should go to Waterstones!!!
We then noticed the desks at the back and went to them asked the same question. The young lad there looked rather blank but he did ask the lady standing behind him.
We did wonder whether he was on his first day of work experience as he did know even how to put the phone on hold!
We were asked what price range we were looking at - as we had no idea of the price in the area we couldn't really say. He then looked up some B & Bs in the area requested but had to ring each one to find out how much they were. In other Information Centres this has been on the computer screen. He did manage to fix us up with one - partly because by that time we'd lost the will to live and were running out of time on our parking ticket.
The member of staff whom we had presumed to be his mentor deserted him and went to gossip with her colleagues.
We then noticed the desks at the back and went to them asked the same question. The young lad there looked rather blank but he did ask the lady standing behind him.
We did wonder whether he was on his first day of work experience as he did know even how to put the phone on hold!
We were asked what price range we were looking at - as we had no idea of the price in the area we couldn't really say. He then looked up some B & Bs in the area requested but had to ring each one to find out how much they were. In other Information Centres this has been on the computer screen. He did manage to fix us up with one - partly because by that time we'd lost the will to live and were running out of time on our parking ticket.
The member of staff whom we had presumed to be his mentor deserted him and went to gossip with her colleagues.
Written 27 June 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Janet,
Of course I'm disappointed to read a review where we failed to meet your expectations, but my first job is to thank you as your feedback is invaluable in finding ways to improve our service.
I think one of the key issues that we have taken here to follow up with the staff is that it is vital that we don't make assumptions and remember that our visitors know what they need better than we do! Whilst the term Book-Ahead might have been unfamiliar to some of our staff (particularly those in their first season), the correct course of action is to find out more information rather than pick up on one aspect of it and try to guess the right answer - whilst Waterstones may be a great solution to finding books, it clearly wasn't the right option in this instance and as such we could and should have taken the opportunity to get more information from you before suggesting this to you.
Clearly knowing how to use the phone is also a lesson that can be (and indeed we have) covered with the staff in the iCentre, although the procedure you outline (establishing an indication of budget along with other requirements/preferences, contacting the providers to confirm availability and price) is exactly what we require of staff when making accommodation bookings as our system does not hold live pricing and availability information.
What is not in keeping with procedure or acceptable standards is to abandon a colleague (and by extension customer) in order to gossip with another member of the team. We have discussed your review with the team and reiterated these standards and will continue to monitor their delivery both directly and through customer feedback such as your own, taking action where required to support and reinforce them.
On a positive note I am at least happy that despite your frustrations with the process you found your stay at Westhaven enjoyable. I hope you enjoyed the rest of your trip and that you will find any future visits to iCentres to be a more positive experience in line with your expectations and indeed mine.
Kind regards,
Ranald Gilbert, Area Manager
Written 4 July 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MDFreqTvlr
Columbia, MD400 contributions
May 2016 • Friends
I am very remiss in not posting this a long time ago. My father and I were in the area and had not made accommodation reservations as we didn't want to be locked into a schedule. Our first stop in Inverness was to the VisitScotland centre and we were extremely pleased. Rosalyn was absolutely delightful and made us a reservation, offered excellent advice on things to do in and around Inverness and recommendations of places to eat.
In addition to making accommodation reservations (for a small fee) and offering advice, the centre has a wealth of traveling information and items to purchase such as data cards, maps, batteries, etc. Again, a very good first stop upon arrival if you are not familiar with the area.
In addition to making accommodation reservations (for a small fee) and offering advice, the centre has a wealth of traveling information and items to purchase such as data cards, maps, batteries, etc. Again, a very good first stop upon arrival if you are not familiar with the area.
Written 29 April 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you very much for your feedback on our Information Centre in Inverness. I'm so pleased we were able to help with your accommodation requirements as well as advice on places to visit and to eat. I do hope you enjoyed your trip to Scotland and we look forward to welcoming you back again in the future!
kind regards
Alison
Written 19 May 2017
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Patricia M
Minnesota150 contributions
May 2015
These folks saved me from myself. I wanted to go to a museum in a small town. They advised me that I would need a car as there was only one bus per day, each way! All I could have done was go and turn around and come back. They did not say "it is not worth it" anyway, but did imply that the little museum is not fully operational. I would have been really unhappy to have rented a car and then found that I had spent a lot of money for no good reason. Very good info on how to get to various castles by bus.
Written 17 February 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Colleen R
Hopewell, NJ2 contributions
Apr 2015 • Friends
Although we first stopped by to simply ask where buses were being diverted due to a road closure, we quickly realized that the information center was an invaluable source of information and help.
We ended up stopping by several times during our couple of days in Inverness. During our first stop the very kind people walked us through the different tour options we could consider and even booked our tour for us. They also helped us navigate the local bus system so we could explore the area. Later, when we wanted to reserve a spot on a distillery tour, they came through and made the call for us, since we didn't have service overseas.
The people in the Inverness VisitScotland Information Centre were willing to help and answer any question, from long conversations to simple queries.
We ended up stopping by several times during our couple of days in Inverness. During our first stop the very kind people walked us through the different tour options we could consider and even booked our tour for us. They also helped us navigate the local bus system so we could explore the area. Later, when we wanted to reserve a spot on a distillery tour, they came through and made the call for us, since we didn't have service overseas.
The people in the Inverness VisitScotland Information Centre were willing to help and answer any question, from long conversations to simple queries.
Written 28 April 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Josh W
Mercersburg, PA28 contributions
Jun 2013 • Solo
As an avid traveler, I always seek out the local information centre, if nothing else, as a means of acquiring the local transportation schedule. As a rule, there has always been something to disappoint...until I arrived in Inverness and utilized the Inverness Visit Scotland Information Centre...what a delightful experience! Never have I encountered a more knowledgeable staff! Everyone was able to answer every question I asked, their courtesy unequalled while doing so. As I utilized Inverness as my home, I visited the Centre almost every day as I required travel information for the many day trips I took across the Highlands. My experience in Scotland was made all the more enjoyable by the Inverness Visit Scotland Information Centre!
Written 16 May 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stephanie S
107 contributions
Sept 2020
I had an extra day with no plans so stopped in the office. They were friendly and gave me a free map and good walking route to see some of the local sights.
Written 10 October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Stephanie,
Thanks for the review and I hope you enjoyed the walk!
Kind regards,
Ranald Gilbert, Area Manager
Written 23 November 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gabriel A
Ploiesti, Romania4,917 contributions
Jun 2019
We came into this Inverness VisitScotland iCentre for some information and a plan of Inverness city. the staff was very friendly, and the visit was very useful.
Written 30 May 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Gabriel,
Thank you for taking the time to leave a review following your visit - glad you found it useful and I hope you enjoyed your time with us here in Inverness!
Kind regards,
Ranald Gilbert, Area Manager
Written 23 November 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
TAMEMBER08042011
Edinburgh, UK312 contributions
Oct 2019
I know the traditional sign for information outlet is the big "i "......but I just couldnt see it on the very busy street.
I was too busy following the many street signs ....tourist information >5 mins.....tourist information > 2 mins.....missed it, and its now tourist information > 2 mins back the other way. Once you do find it, the staff are great and have all the information you will ever need. We got one of the handy maps and they booked us on a great tour of Loch Ness.
I was too busy following the many street signs ....tourist information >5 mins.....tourist information > 2 mins.....missed it, and its now tourist information > 2 mins back the other way. Once you do find it, the staff are great and have all the information you will ever need. We got one of the handy maps and they booked us on a great tour of Loch Ness.
Written 26 October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I'm sorry to hear that it took longer than it should have to find us, but glad you found it worthwhile when you did!
I hope you had an amazing trip to Loch Ness and indeed to the Highlands in general, and hope we might get the chance to welcome you back into the iCentre and Inverness in the future.
Kind regards,
Ranald Gilbert, Area Manager
Written 14 November 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
andybell123
Delamere, UK185 contributions
Sept 2019
I had to call in and visit the iCentre due to their wonderful service in sending me maps and guides which I had requested before travelling and the wonderful service by the ladies who answered my call.
This centre is fantastic and really does offer a wide range of information about news and events in Inverness and the Local Area, it's also extremely useful that they also provide literature on different areas of Scotland which is helpful!.
A must visit for anyone coming to Inverness
This centre is fantastic and really does offer a wide range of information about news and events in Inverness and the Local Area, it's also extremely useful that they also provide literature on different areas of Scotland which is helpful!.
A must visit for anyone coming to Inverness
Written 30 September 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Andy,
I'm so grateful to you for taking the time to share your experience with your fellow travellers.
It's great to hear that you were able to make use of the iCentre before you visited - a lot of people don't realise that we're here to help by telephone or e-mail as well as in person, and getting the information (and insider tips!) before you travel can really make a difference.
Thank you again for the review and I hope you had a phenomenal time in Inverness!
Kind regards,
Ranald Gilbert, Area Manager
Written 14 November 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sandy
Henderson, Nevada
I am arriving on a cruise ship to Invergordon on Thursday, May 2, 2024. I want to go to Bruar to see the Clan Donnachaidh Centre. What is the most inexpensive way to go there and back? I only have 7-8 hours to be safely back in time.
Written 11 March 2023
Olá! Gostaria de saber se na estação de trem de Inverness tem guarda-volumes... alguém sabe me informar?
Written 1 January 2019
Hi.....does the HOHO bus stop/leave from the iCentre? Does the 25X bus from Invergordon stop nearby?
Written 29 April 2018
what are the hours of operation? do buses tend to be less expensive than taxis? what is a typical cost for a taxi?
Written 9 May 2017
Normal shop hours as far as I remember. As for Taxis and busses, busses are normally much cheaper and you can do even better by getting special day and week tickets. Going by bus also gives you much better views as you travel much higher up... Bus services in this area seem reliable and plentiful...
Written 11 July 2017
I am planning a trip for two of us, flying out of Belfast direct to Inverness, arriving approximately 11 am. Is the flight normally on time?
Would like to take a tour to Orkney leaving that same day if possible and staying two nights and three days. Am only seeing options for one such tour online. Are you able to provide me a link to other options? Thus far I have not heard from the one option.
Also, do the tours pick you up from the airport; and if not, how would we arrive at the tour departure place?
I must tell you I am impressed with your responses to both positive and negative issues travelers have voiced online about their experiences.
When we return from Orkney, have you an opinion for travel to Edinburg to the airport/that area?
I would be most appreciative for your replies.
s
Written 23 April 2017
Alison M
Inverness, United Kingdom
Many thanks for your questions and for your feedback.
For multiple day tours of Orkney, two companies offer multiple day tours from Inverness - Highland Experience and Rabbies. Highland Experience run on the second Friday of every month starting in May until early September leaving at 9.00am and Rabbies operate every Monday from May - October departing at 8am. Both tours leave from Inverness Bus Station and offer package deals including accommodation and full information can be found on their websites.
Alternatively, it is possible to fly from Inverness to Orkney or take public transport with trains/buses/ferries from Inverness and to join a multiple day tour in Orkney. There are a number of tour operators based there and they are fairly flexible with a range of options to choose from. Further information can be obtained from the Kirkwall VisitScotland Information Centre. In order to travel to Orkney you can also take the John O' Groats Ferries bus from Inverness to Kirkwall, including the ferry, from June to August.
Transport from Inverness Airport into the City Centre is available either by a regular bus service or by taxi and transfer time is about 20 minutes.
Regarding transport to Edinburgh, you can travel by bus or train, as well as by flying directly from Orkney to Edinburgh.
If you need any more information, please do not hesitate to contact us directly via our link on the VisitScotland website. We'll be able to provide much more information including links and tour operator contact details if you contact us directly.
We wish you a wonderful trip to Scotland!
Kind regards
Alison
Written 28 April 2017
Is there transportation from where a cruise ship docks to town and how far is it?
Written 4 February 2017
Alison M
Inverness, United Kingdom
Dear Rob
Thank you for your enquiry.
Cruise ships dock in Invergordon which is 23.7 miles north of Inverness.
Stagecoach buses operate an hourly service between Invergordon and Inverness, service 25X, and the journey takes 45 minutes.
There is also a limited train service operated by Scotrail from Invergordon station to Inverness which takes 51 minutes.
Please be aware that timetables can change according to the time of the year and day of the week - there are sometimes more services available in the summer months for instance and fewer services on Sundays.
If you require any further specific information please contact us directly via the VisitScotland website.
kind regards
Alison, General Manager
Written 6 February 2017
Alison M
Inverness, United Kingdom
Dear Robert
Many thanks for your enquiry. You can hire cruisers from Caley Cruisers who are based in Inverness, tel: 01463 236328, or from West Highland Sailing, based at Laggan Locks, approximately 45 miles south of Inverness on the Canal, tel: 01809 501234.
You haven't said when you're interested in visiting the area - please be advised that the Caledonian Canal will be closed to sea-to-sea traffic over the winter period for repairs from 4pm Friday 6th January 2017 until 9am Monday 20th March 2017 - some sections of the canal will be accessible during this time, details of which will be available on the Scottish Canals own website. If you require further information please do not hesitate to contact us which you can do directly via our VisitScotland website.
We look forward to welcoming you to the Highlands!
Kind regards
Alison Young, Manager, Inverness VisitScotland Information Centre
Written 29 December 2016
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