Spa Sula -Westport

Spa Sula -Westport: Address, Phone Number, Spa Sula -Westport Reviews: 4.5/5

Spa Sula -Westport
4.5
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Popular mentions

4.5
21 reviews
Excellent
13
Very good
5
Average
1
Poor
0
Terrible
2

Shivani
2 contributions
Best spa experience at Sula
Jul 2021 • Friends
It is excellent. If you are at Sula make sure you take our time for their Swedish massage.

Request for Kana and Soni. They are very sweet and you will surely have a great time!

Also Spa manager Mangesh is very helpful. He will help you with every request.

Must must must go! 100% recommended
Written 4 July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Julieanne10_12
Dublin, Ireland7 contributions
Great massage, disappointing facilities
Feb 2020 • Friends
Myself and 2 friends visited the spa last weekend. On arrival we were asked if we minded sharing a locker as there weren't enough available for each of us to have our own. The changing facilities are very small.

We all had amazing massages and felt really relaxed afterwards.

When we went to shower we realised that there are only 2 showers which was not ideal but not a huge problem.

The biggest issue we had was the hairdryer...or lack of! There is one hairdryer and it doesn't work. We had brought a hairdryer and straighteners as we were going out for dinner after the spa but there were no sockets to plug anything in.

Overall we enjoyed the spa experience but the facilities leave a lot to be desired for a spa in a 4 star hotel.
Written 21 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

katie052
Dublin, Ireland50 contributions
Excellent Treatment
Feb 2020 • Solo
Spa Sula at Crown Plaza Westport is a haven of tranquility. I was relaxed the minute I arrived. I was lucky to have a fantastic Back, neck & Indian head massage. Basia was brilliant. One of the best massages I have ever had.
I highly recommend Spa Sula
Written 5 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

EoM
6 contributions
Rude staff and grubby thermal suite
Oct 2019 • Family
I have been to spa sula in the past and the difference is astonishing. When I went to spa sula recently the staff were extremely rude, the thermal suite was dirty and grubby, the salt grotto was broken (this left only a sauna and steam room available which could have been accessed for free in the hotel swimming pool), tiles have broken off the jacuzzi and it was absolute chaos (lack of robes, treatments cut short and too busy in their tiny changing rooms) as I suspect they overbooked. It was far from relaxing and too expensive for such a poor service.
Written 31 October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Lauren Kelly
3 contributions
Very Poor Customer Service
Oct 2019
To begin our visit to Spa Sula, we were greeted with a rude and abrupt woman. Whilst booking the appointment, we mentioned that it was being booked for my granny's 80th birthday. We highlighted the difficulty she would have lying on her stomach during the massage and asked for the massage to be carried out whilst lying on her back. The woman on the phone was friendly and said this would be no problem. However, when we arrived, this was far from the case. The woman who met us on arrival was very quick to tell us this was not possible. We then had to repeat the situation and much to her unhappiness she accepted.
To add to the confusion, they did not know what treatment each guest had picked, despite the fact it was made clear by myself on the phone. This delayed our appointment which we were later blamed for. Also, adding to the delay of our appointment, we had to stand in our swimsuits, waiting in the changing room due to the shortage of robes at the time.
One guest was given the rude ultimatum to chose either a massage or facial, even though it was booked for her to have both, cutting short her hour treatment. Similarly, another guest had booked a one hour back massage and was rudely told she was only getting 25 minutes as she was "too late".
Another, younger guest of the group received a lecture from the therapist after receiving her first ever facial for not making it clear that she had sensitive skin. However, the guest was unknowing that she had sensitive skin and let the therapist know, which was met with rude replies. As well as this, she gave out to her for having a wet swimsuit and robe, however we were told to make use of the amenities, including a hot tub.
On the topic of the outdoor hot tub, there were many rough edges where the tiles had fallen off, leaving exposed concrete. Overall, the thermal suite was a disappointed, mainly due to the cleanliness and the number of facilities that were out of service. In the thermal suite, we observed one of the therapists 'cleaning' the foot spa with her bare hand. We were not the only guests present who found their visit unpleasant, with others making comments on the cleanliness and delayed starts to their appointments.
Overall, the visit was a disappointment, despite the high price. It's safe to say we will not be returning.
Written 27 October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Mela C
28 contributions
Refreshing bonding
Aug 2019 • Friends
Visited my friend in Ireland. She booked us a spa. I chose facial and whole body massage. The girl who attended to me has been very helpful. I told her my allergies and she checked carefully the containers of the spa products to make sure it doesn't contain my allergens. After my treatment, she took me to relaxation room to hydrate (teas/coffee/water and fruits are available) us and have a bit of peace and comfort.
It's best to go at least 1 hr earlier so u can go to the sauna before the treatment for a total health package. A meal for 2 course is included as well for €150.
Written 21 August 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Jessica M
8 contributions
Spa Sula
Aug 2019 • Couples
Excellent day at the spa. Clean, welcoming and relaxing. Thank you so much to my therapist Soba for such a wonderful day.
Written 17 August 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

GerardDev
Armagh, UK32 contributions
Bowls week
Nov 2018 • Friends
Great friendly staff in this spa. They take time to discuss your needs and offer helpful advice and suggest treatments to suit your needs. Ring to book as can be busy. We'll worth visiting if only for the thermal suite before your treatment. Be sure to try the heated outdoor rock pool.
Written 6 November 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Hellagoos
Wallasey, UK21 contributions
Perfect after cycling the Greenway
Jul 2018 • Friends
Mum and I were staying at the Castlecourt and booked a session at Spa Sula for late afternoon after cycling the Greenway.
They very kindly shifted our booking when we arrived back a little later than anticipated.
We had an hour in the thermal suite, moving between the jacuzzi, steam room, sauna and salt chamber, lovely after a day of cycling.
We'd booked the Rasul Mud treatment, so were then led to our own private steam room to bask for 40 minutes.
The whole experience was very relaxing and the staff were lovely. Would certainly recommend a visit.
Written 10 July 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

carolinemcoconnor
County Meath, Ireland2 contributions
Caroline O Connor
Jun 2018 • Family
Booked sula spa for 2nd June for a surprise spa 80th for my mother. My sister and her girls travelled over from the UK to join myself and my three girls . We delivered balloons and banners which the staff put up for us . The big surprise happened in a beautiful walled garden hot thermal spa area . All I can say is the staff were more excited than us the care and attention they and enthusiasm they should us was second to none . I can’t thank the wonderful staff for making my mother’s day and ours so special.
Written 10 June 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

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