House Of Waterford Crystal
House Of Waterford Crystal
4.5
9:00 AM - 6:00 PM
Monday
9:00 AM - 6:00 PM
Tuesday
9:00 AM - 6:00 PM
Wednesday
9:00 AM - 6:00 PM
Thursday
9:00 AM - 6:00 PM
Friday
9:00 AM - 6:00 PM
Saturday
9:00 AM - 6:00 PM
Sunday
9:30 AM - 6:00 PM
About
Originally founded by George and William Penrose in 1783, Waterford crystal is world-renowned for quality and beauty. Have you seen someone blow molten crystal into a vase? Check out the factory tour. Visitors are guided through the factory to see experienced craftsmen at work, creating new crystal pieces. The factory is open to tours, contact the company for details.
Waterford, County Waterford, Ireland

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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

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4.5
3,814 reviews
Excellent
2,526
Very good
940
Average
261
Poor
55
Terrible
32

Sally O
31 contributions
The in store experience is nothing more than shopping for crystal. It would have been great if they had tv screens in this showroom showing how Waterford was made and some of its history. I was expecting so much more than just touring through, I might have been compelled to purchase something if there was a story behind the purchase but with no history just to buy a piece of crystal off the shelf. If I am going to pay for the quality of a Waterford piece I need more information
Written 15 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Andy C
10 contributions
Dec 2023 • Family
Fascinating behind the scenes look at how this well known product is made. Well set up for visitors with plenty of photo opportunities and each step in the process really well explained. The most dangerous part of the visit is to your credit card exiting through the display area (and they'll ship overseas too).
Written 19 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Paul T
Mount Gambier, Australia212 contributions
Jan 2024 • Couples
You get to see the items being made and someone tells you how it is done. Very interesting place to see. Well worth going there.
Written 12 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Waterford-365
Waterford, Ireland20 contributions
Very interesting fully guided tour.
Up close and personal experience of the crystal making process. No 1 visitor experience in Waterford in my opinion.
Written 23 December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Caroline E
Buderim, Australia23 contributions
We visited for a booked tour & we’re so fortunate to get Neil as our tour guide . He was amazing , so much knowledge & so warm & helpful. He had so many bits of great information. We would recommend this to everyone . We visited as a family with son 13, My my 76 & myself & husband . Our son loved it so much to learn & watch
Written 14 December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

JoEllen M
1 contribution
Oct 2023 • Family
I was completely amazed at the factory. Being able to see every step up close was great. I didn't realize how much work was involved BY HAND for each item. No step is rushed and everything is hands on. The tour was very informative in a fun way. My sister and mother were as amazed as I was. I couldn't suggest it more to everyone thinking about taking the tour. When you buy something in the store you might have actually seen it being made.
Written 15 November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

ianbeavis
Los Angeles, CA666 contributions
As proud owners of a great deal of their crystal, we always wanted to see it made. The ease of the artistry was amazing. The attention to detail and quality is unfinished despite the various changes of ownership.
Written 15 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jim C
Birmingham, AL592 contributions
Oct 2023 • Couples
Great tour showing molds to firing to cutting. Takes about 90 minutes with a very knowledgeable guide. Can video and take pictures. Within 5 to 10 feet of artisans as they work. Some cuttings are done by machine robots. Worth it.
Written 14 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi sae, Thank you for taking the time to review your visit to us here at the House of Waterford, we are delighted to hear that you found your guide knowledgeable, it really is amazing to watch our craftsmen creating pieces right before your eyes, using skills that have taken them many years to master. We hope to welcome you back to visit us again in the future. Many thanks, The house of Waterford Team
Written 15 February 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Hudson
8 contributions
Sept 2023 • Friends
The tour of the factory is awesome and quite enjoyable. We made reservations for "tea" in the Crystal Cafe afterward. Very disappointing. We were seated in a corner of the restaurant, and a server put a tray of tired-looking finger foods on the table. None of it looked appealing, and everything tasted bland. The server never returned to check on us or refill water glasses. We expected a very special experience. Should have had tea in a nice hotel. Take the tour; skip the restaurant!
Written 11 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi edistogirl63, While we are delighted to hear how much you enjoyed your visit to the factory, we are very disappointed to hear you were not happy with your afternoon tea, can you please send on a contact number so a member of management can contact you in this regard. Many thanks, The House of Waterford Team
Written 15 February 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

mark W
Saint Louis, MO10 contributions
Oct 2023 • Family
Sean was our guide. He is a longtime master craftsman and outstanding with all people, making an effort to remember where they are from and how he may assist them. His irish accent is charming and sincere. The tour was quite informative and we purchased a number of gifts. While the irish factory still works on very special projects for outstanding events and one of a kind pieces, many of us lament the outsourcing of production to Eastern Europe, as Waterford is a special brand rooted in Irish heritage and the skill of the master craftsmen. A very worthwhile tour.
Written 10 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi markW341, Thank you for this lovely feedback from you recent visit to us here at the house of Waterford. Sean is an amazing guide with a wealth of experience. Here at the factory in Waterford we do make production pieces alongside our one off and bespoke pieces, while some of our production takes place in our sister factory in Slovenia, we would like to reassure you that, this is not without a vast amount of input from our Sourcing, Product Development and Quality teams. All of our products are designed here in Ireland and the exact construction specifications devised. Before any product goes into production, we liaise extremely carefully with our overseas factory to ensure the products are made in the way we say they should be made and to these exact specifications. We hope you enjoyed the rest of your time in Ireland and would love to welcome you back to visit us again in the near future. Kind regards, The House of Waterford Team
Written 15 February 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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HOUSE OF WATERFORD CRYSTAL - All You Need to Know BEFORE You Go