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Royal Crown Derby Visitor Centre

194 Osmaston Road, Derby DE23 8JZ, England
+44 1332 712800
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Review Highlights
worth a visit if you like quality pottery

did not arrive in time for tour but very nice display and some pretty items to see and some... read more

Reviewed 13 September 2015
paul m
,
torquay
Friendly staff, well planned display

Not visited before despite living locally and took my elderly mother. Friendly staff, well planned... read more

Reviewed 11 September 2015
Chris M
,
Derbyshire, United Kingdom
Read all 162 reviews
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Royal Crown Derby is one of the original companies founded in the 18th Century that is still producing fine bone china in Derbyshire, England today. The company is the most distinguished, authentic Made in England manufacturer supplying English fine bone china tableware, giftware and collectables since 1750 The present factory was established in 1878, but the business traces its origins to the original factory which was set up in Nottingham Road in about 1750. Queen Victoria granted permission to include the title "Royal" in the company name in 1890. The current site on Osmaston Road, Derby stands on a four and half acre site, employing approximately 200 staff. The Royal Crown Derby Visitor Centre offers a customer experience whether visiting the 1750 Tea Room, Museum, viewing the latest exhibition arranged by our in-house Museum Curator, taking a factory tour to see our first class products being made by hand or purchasing from the onsite retail shop.
  • Excellent63%
  • Very good25%
  • Average8%
  • Poor3%
  • Terrible1%
Travellers talk about
“factory tour” (38 reviews)
“our tour guide” (11 reviews)
“factory shop” (11 reviews)
Open Now
All hours
Hours Today: 10:00 - 17:00
LOCATION
194 Osmaston Road, Derby DE23 8JZ, England
CONTACT
Website
+44 1332 712800
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Reviews (162)
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61 - 70 of 157 reviews

Reviewed 13 September 2015

did not arrive in time for tour but very nice display and some pretty items to see and some historical piecesMore

Thank paul m
Sophie H, Employee at Royal Crown Derby Visitor Centre, responded to this reviewResponded 6 October 2015

Hi Paul Sorry you didn't get to take part in the tour this time, however, we do advise booking in advance to avoid disappointment. But we're glad you enjoyed your visit none the less! Hopefully next time you will get to see the skills of...More

Reviewed 11 September 2015

Not visited before despite living locally and took my elderly mother. Friendly staff, well planned display with interesting and relevant exhibits. Loved the shop and the exhibition on how the ware is made.

Thank Chris M
Sophie H, Employee at Royal Crown Derby Visitor Centre, responded to this reviewResponded 6 October 2015

Hi Chris Thank you for your comments - I've passed them on to the relevant teams and they're very happy to receive the positive feedback. Hope to see you an your mother again soon! Best wishes - The Team at Royal Crown Derby

Reviewed 29 August 2015

We thoroughly enjoyed our factory tour which we felt was well led and informative. You don't have to be a china enthusiast to marvel at the level of skill displayed by the workers. It is a surprisingly small factory but the tour lasted at least...More

Thank mhbrooke
Sophie H, Employee at Royal Crown Derby Visitor Centre, responded to this reviewResponded 6 October 2015

Hello Thank you very much for your review, it's great to hear that you enjoyed the factory tour. We hope you come back again soon. Many thanks The Team at Royal Crown Derby.

Reviewed 15 August 2015

Worth to visit, although bit far from town so you might need a taxi (around 8 pounds if I remember right!). They have brilliant guides and the staff at the shop are very knowledgeable.

Thank Mikko R
Sophie H, Employee at Royal Crown Derby Visitor Centre, responded to this reviewResponded 6 October 2015

Hi Mikko Thank you for taking the time to review the Royal Crown Derby Visitor Centre, we're glad you enjoyed the trip and hope to see you again soon! Best wishes - The Team at Royal Crown Derby.

Reviewed 5 August 2015

It is definitely recommended that if you want to visit then you need to book in advance. Just email the visitor centre and they will ok you on a tour. Our tour guide was called Jay and she was excellent - knowledeable and very funny....More

1  Thank Ballymena1973
Sophie H, Employee at Royal Crown Derby Visitor Centre, responded to this reviewResponded 7 August 2015

Hi - thanks for taking the time to leave such an in depth review! I will pass your kind words on to Jay :) We hope to see you again soon. Best regards The Team at Royal Crown Derby

Reviewed 4 August 2015

My children and I really enjoyed our visit today. Jay was a great tour guide and gave a really entertaining but also informative visit. The tour was a perfect length and ideal for children from 5 upwards. It was great to be able to see...More

Thank T W
Sophie H, Employee at Royal Crown Derby Visitor Centre, responded to this reviewResponded 7 August 2015

Hello there, many thanks for leaving such a lovely review. We're really glad you and your children enjoyed the factory tour with Jay. I'll be sure to let Jay know you had such a great time. We actually only allow children over the age of...More

Reviewed 25 July 2015 via mobile

The tour started within reception. We had a look around at all the different things they make. The prices were really high but some of the things have been hand painted and required loads of work. Our tour guide started us off by taking us...More

Thank Nicklaus3359
Sophie H, Employee at Royal Crown Derby Visitor Centre, responded to this reviewResponded 28 July 2015

Hi Nicklaus, Many thanks for taking the time to review your time spent at Royal Crown Derby. We're really pleased to hear you found your factory tour so enjoyable - I'll be sure to pass on your comments to our tour guides. Kindest regards The...More

Reviewed 23 July 2015

This was brilliant. We did the tour that took us through all the processes of production to the final, beautiful product. We also saw the museum, this showed the Crown Derbyware from the time it first began. Then we also looked round the shop at...More

1  Thank SandraDocherty
Sophie H, Employee at Royal Crown Derby Visitor Centre, responded to this reviewResponded 24 July 2015

Hello Sandra, Thank you very much for your detailed review, we're delighted you enjoyed your recent visit to Royal Crown Derby. I will pass your lovely feedback onto the tour team, as well as the tea-room staff. Once again, thank you for visiting and we...More

Reviewed 19 July 2015

Lovely pottery to view and buy, a real treat to your eyes and being A real pleasure to see such lovely work . Unfortunaly I ran out of time to see the pottery factory and to taste the treats and lovely smells from the cafe...More

Thank Irene C
Sophie H, Employee at Royal Crown Derby Visitor Centre, responded to this reviewResponded 24 July 2015

Hi there Irene - thank you for your recent review of Royal Crown Derby! We're glad to hear you enjoyed your trip to our retail shop, and hope you do come back soon for a tour of the factory and of course a treat in...More

Reviewed 19 July 2015

Have a great selection of china. have not eaten there but love the shop. Can park directly in front of building so easy if you are disabled.

Thank Trish1402
Sophie H, Employee at Royal Crown Derby Visitor Centre, responded to this reviewResponded 24 July 2015

Hello Trish, Thank you for your review - we're really glad you enjoy our on site retail shop and look forward to seeing you again soon. The team at Royal Crown Derby.

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Questions & Answers
T.C. C
7 September 2016|
AnswerShow all 2 answers
Response from Sue C | Reviewed this property |
You can purchase whole sets and ndividual pieces
0
Votes
pauline_fox
15 July 2015|
Answer
Response from Charlotte M | Property representative |
Hi there Pauline, Royal Crown Derby does not organise any walks in the area, however being based in Derby, we're very lucky to have access to the beautiful Peak District. You may find some useful information on the Visit... More
0
Votes