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Went to Planet Ice with our 5 kids aged 4 to 13 Sunday. They totally loved the ice skating.
I wasn’t able to skate as heavily pregnant, ended up being dumped with kids mobiles and bits. After they had finished and finished juggling left to...More
Arrived at Planet ice Basingstoke to watch an ice hockey game. Well firstly had to wait to buy a ticket as the cashier had to cash up... really before a game! Then had to have our bags checked, by a security guard who clearly had...More
I am a regular skater at this rink and travel from Southampton. The rink has a new manager , a Colin Sturgess . I was fortunate enough to have spoken with him , he shared some of his ideas of how to try to make...More
I haven’t been for a while but the ice is such poor quality again, and it all seems to depend on who resurfaces the ice and if they can be bothered that day. We all laughed at how bad and embarrassing the resurface was for...More
I love ice skating and was so excited for this visit but was let down from the start.
When purchasing tickets - we bought tickets, £26 for 2 adults needing skate hire (a little steep but wouldn't have minded otherwise) and expected to get physical...More
This is our 7th visit to the Basingstoke rink (mainly due to a lack of amenities in our home county, Dorset). Our very first experience was memorable to my eldest son. He publicaly whitnessed the Manageress screaming orders to a young member of staff which...More
I booked my daughters 10th birthday party (PREMIUM) here on saturday 29th September for 10 guests. It was one disaster after another.
1- Arrived to find there was no record of our booking,
2- Party quickly thrown together by The Manager
3- No Party host,...More
I have heard the general manager being rude to many of her young staff, shouting at them right in front of customers for the pettiest of things over the years. However, she has now sunk to a new low on Saturday when I heard her...More
While we didn’t get to test the ice, the venue itself was clean and accommodating. The ice ring on event night offers various beverages suitable for children as well as adults. They accept card as well as cash and we managed to park up quickly...More
Date of experience: September 2018
Planet_Ice, General Manager at Planet Ice, responded to this reviewResponded 28 September 2018
Thank you for your lovely review. We do strive to give the best experience we can for all of our customers..We hope you come to visit us again soon!
I have skated here for many years. This rink has its problems with is structure and looking rather tired inside as a lot of rinks do after a short period of time ,but I travel from southampton to ice skate and not to admire the...More
Date of experience: August 2018
1 Thank spicer641
Planet_Ice, General Manager at Planet Ice, responded to this reviewResponded 28 August 2018
Thank you very much for your review. We strive to give the best quality ice we can. We will continue to work hard on this and look forward to seeing you again in the near future.