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Address: 22 Gabriels Hill, Maidstone ME15 6JG, England
Phone Number: +44 1622 753183
Website
Today
09:00 - 18:30
Open now
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Hours:
Mon - Thu 09:00 - 20:30
Fri 09:00 - 18:30
Sat 09:00 - 17:30

TripAdvisor Reviewer Highlights

Read all 28 reviews
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  • 18
    Excellent
  • 5
    Very good
  • 2
    Average
  • 0
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  • 3
    Terrible
Blissful, stress busting experience

I had a lovely, hot-stone back massage at the reef following a recommendation and voucher for my birthday. My therapist Poppy put me at ease as soon as she greeted me and I felt... read more

5 of 5 bubblesReviewed 15 October 2016
Hannah S
,
Maidstone, England, United Kingdom
via mobile
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28 Reviews from our TripAdvisor Community

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Showing 28: English reviews
Maidstone, England, United Kingdom
Level Contributor
18 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 15 October 2016 via mobile

I had a lovely, hot-stone back massage at the reef following a recommendation and voucher for my birthday. My therapist Poppy put me at ease as soon as she greeted me and I felt calm and relaxed. The relaxation room is a lovely dark, quiet place to chill before your treatment and you wouldn't believe you were right in the... More 

Helpful?
Thank Hannah S
Kent
Level Contributor
11 reviews
common_n_attraction_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 5 October 2016

I took my mum here for a mini spa day to celebrate her 60th birthday. Positives - Staff were friendly and helpful, very nice scalp massage, we enjoyed the mini massage and facial, cute shaped sandwiches which were obviously fresh. Negatives - Dressing gowns extremely hot and uncomfortable - waffle ones would be a lot more appropriate for all year... More 

Helpful?
Thank Lisa K
London, United Kingdom
Level Contributor
44 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 14 August 2016

Staff are very courteous and committed to giving a good service and a relaxing experience. The premises could do with a bit of an update downstairs, but the treatment rooms are relaxing and comfort for customers is clearly a priority. I will definitely go back.

Helpful?
Thank Laura J
2 reviews
4 of 5 bubbles Reviewed 21 August 2015

I generally don't judge a book by it's cover and I'm so glad I didn't when I was looking for a new beauty salon when I moved to Maidstone. The quality of the treatments are exceptional and there are so many to choose from. The 'menu' is always being added to and I'm told (on my previous visit) that they're... More 

Helpful?
Thank BeingMrsB
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 18 April 2015 via mobile

Easy to find as right in the centre of Maidstobe. I had a gift voucher and here there's not many beauty treatments that they don't do here so spoilt for choice ! I had an amazing facial and massage plus my eyebrows done Very very pleased.

Helpful?
Thank Dognut4
Maidstone, United Kingdom
Level Contributor
20 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 27 March 2015

i went to the reef with my two sister in laws and mother in law we booked the afternoon tea experience with two treatments each. we were shown to our own private room with a supply of cold and hot drinks and then offered a complimentary ten minute head massage. the girls in their are all so lovely and welcoming... More 

Helpful?
2 Thank Sarah125125
1 review
4 of 5 bubbles Reviewed 23 March 2015

Very relaxing and friendly spa. The ladies are always friendly and happy towards clients, rooms are very quiet and calm. The treatments are so nice and you leave feeling like you've had a whole days pamper in just an hour or so. Have had a few massages and a scalp massage and cannot complain about any, the ladies carrying out... More 

Helpful?
Thank Willowlouisee
Level Contributor
5 reviews
common_n_attraction_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 19 March 2015 via mobile

I received a gift voucher for The Reef as a leaving present having changed jobs. I'd heard good things about the salon & having been through a hectic few months was looking forward to a bit of pampering & relaxation. I arrived in time for my appointment only to then sit waiting for 20 minutes. When I was finally asked... More 

Helpful?
1 Thank EmzyB18
TheReefSpa, Owner at The Reef, responded to this review

Hi Emma, Thank you very much for your feedback. I'm very sorry to hear that you were left disappointed with your visit to us, it's shame to hear. We generally don't use headbands as most of our facials are more of a spa experience and most prefer the oils being used in their hair to also condition and give the... More 

Cranbrook, null, United Kingdom
1 review
common_n_attraction_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 19 October 2014

My husband booked some treatments for me for my birthday and confirmed it with them over the phone. I drove 40 minutes to get there to find they had booked it in for the day before. They couldn't offer me anything until later that day, which I couldn't do. They promised to phone me the next day to rebook. They... More 

Helpful?
2 Thank Fran G
TheReefSpa, Owner at The Reef, responded to this review

Thank you for your feedback. I am very sorry to hear this issue has happened when you were due for birthday treatments. We aim for high standards of service and it is disappointing for us when it appears this isn't achieved. I am unsure how this would have happened, we do send text and email reminders confirming appointments to try... More 

1 review
common_n_attraction_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 6 September 2014

I tried to book an appointment for Shellac nails at approx 10:30 only to be told the earliest they could fit me in was 11:10 but to arrive 10mins early to fill in forms. I had a text the night before saying arrive at 10:50. I arrived at 10:53 only to be told I was 20 minutes late and they... More 

Helpful?
1 Thank TPatman
TheReefSpa, Owner at The Reef, responded to this review

Thank you for your feedback. I am very sorry to hear of your disappointment upon your first visit to us. We aim for high standards of service and it is disappointing for us when it appears this isn't achieved. I can only assume this was miscommunication of appointment times, as we do only suggest 10 minutes for a first client... More 

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