Cloud 23
12:00 PM - 12:00 AM
Monday
12:00 PM - 10:00 PM
Tuesday
12:00 PM - 10:00 PM
Wednesday
12:00 PM - 12:00 AM
Thursday
12:00 PM - 12:00 AM
Friday
12:00 PM - 1:00 AM
Saturday
12:00 PM - 1:00 AM
Sunday
12:00 PM - 10:00 PM
About
Cloud 23 is more than just a bar, it’s a unique venue located at the highest point in Manchester. Find your silver lining at Cloud 23 with the finest champagnes, signature cocktails, decadent afternoon tea, and panoramic city views. Please note that last entrance for under 18s is before 5pm.
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  • Deansgate-Castlefield • 2 min walk
  • St Peter's Square • 7 min walk
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See what travellers are saying
  • hercules1912
    Manchester, United Kingdom22 contributions
    3.0 of 5 bubbles
    Going downhill
    Visited yesterday evening, gone downhill since last visit. A few years ago I was refused entry to the Cloud23 bar as I was wearing canvas shoes which they classed as trainers so I knew they had a strict dress code. When our party sat down last night I started looking around the room, trainers, flip flops, Crocs, and everything in between. With the dress code going down (even though their website still spouts its strict dress policy) so have the cliental. Full of pouting cretins who's lips enter the room ten seconds before the rest of their body. It's overpriced compared to other bars in town and that's before they charged me for two G+T's we didn't have which I only noticed the morning after.
    Hi Hercules Thank You for your 3 star rating and review, we appreciate your feedback. To address your comments, our dress code remains strictly smart casual, but like the times we continue to move forward, we adapt and change much like styles, for this reason what is not accepted last year may be on trend this. We understand that the weather changes much like style, and for this we are also flexible and accommodating considering this. We are proud to welcome a varied and interesting diversity of clients, from all walks of life, from all over the world, and each bring their own personality, style and experience. We will be happy to help you obtain a refund for the items you mentioned, please feel free to contact us at MANDG_CLOUD23@hilton.com with information on your reservation with the time and date and we will be happy to help. Kind Regards, James McAdam Guest Experience Manager
    Written 17 September 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited August 2023
    Written 27 August 2023
  • Tina N
    Manchester, United Kingdom3 contributions
    5.0 of 5 bubbles
    AMAZING AFTERNOON TEA EXPERIENCE!!
    We came in a group of three celebrating my mums birthday. The afternoon tea was great, food was nice and fresh, good selection of tea and coffee. Moreover, staffs were very attentive and couldn’t have done more for us. Already planning our next visit xx
    Hi tinanJ4342RL Thank You for your 5 star rating and amazing review. It is so good to see our team took great care of you all, and a great afternoon was enjoyed by all. I will be sure to pass on your comments to our team, and we look forward now to welcoming you all back again in the future. Kind Regards, James McAdam Guest Experience Manager
    Written 17 September 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited September 2023
    Travelled with friends
    Written 11 September 2023
  • HALA E
    Huddersfield, United Kingdom13 contributions
    5.0 of 5 bubbles
    Lovely afternoon tea
    Fantastic panoramic view of Manchester City. The place is elegant and beautifully decorated. The afternoon tea selections are tasty and freshly made. Staff are nice and welcoming. My friend and I have enjoyed our visit to cloud 23 very much.
    Hi 4Halae It sounds like you had a wonderful experience at Cloud 23! I'm glad to hear that you enjoyed our signature afternoon tea set and that the food was amazing. The views must have been stunning as well. Thank you for recommending Cloud 23, and I'm sure the team of Cloud 23 would be thrilled to hear your positive feedback! Can't wait to see you again. Kind regards Sally Blakey Director of Food and Beverage
    Written 20 September 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited September 2023
    Travelled with friends
    Written 17 September 2023
  • Nicola D
    8 contributions
    5.0 of 5 bubbles
    Simply wonderful celebratory treat! A little gem in Manchester
    Highly recommend for that little treat to celebrate something special yourself or a lovely gift of afternoon tea to someone special. I took my Mum and we had a lovely afternoon, in beautiful relaxed surroundings with amazing views over Manchester even on a dull cloudy day. That didn't matter as the afternoon tea served brightened our day anyway! The afternoon tea was absolutely delicious, plentiful to eat, prepared and arranged with care, and the unlimited hot drinks, selection of teas, coffee's & hot chocolate was simply wonderful. 100% recommend and was definitely value for money. We were served by the delightful Chandream who gave wonderful, attentive & professional service with a smile, taking time to let us know what each tier of the afternoon tea consisted of. Every member of staff was so friendly and gave great attention...nothing was too much trouble.........We will be back, thank you team Cloud 23!
    Hi V9878DAnicolad Thank you so much for your fantastic recommendation! It's wonderful to hear that you had a special and enjoyable experience at Cloud 23 with your lovely one. We're delighted that you all had a lovely time in our beautiful and relaxed surroundings, with amazing views over Manchester. Of course – our Signature afternoon tea! It's fantastic that Chandream provided delightful, attentive, and professional service with a smile. We take pride in our friendly and attentive staff, and it's rewarding to know that they made your visit even more enjoyable. Your kind words about the entire team are greatly appreciated. Thank you for choosing Cloud 23, and we can't wait to welcome you back for another memorable experience. Kind regards Sally Blakey Director of Food and Beverage
    Written 28 September 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited September 2023
    Travelled with family
    Written 23 September 2023
  • vicsterj
    Wigan, United Kingdom7 contributions
    5.0 of 5 bubbles
    Fab! Service was above & beyond expected.
    Fabulous! Amazing table with views of the sunset, lovely drinks, great service. Went above and beyond to make it special for our anniversary, complementary cake and cute little card to wish us happy anniversary, finishing touches was perfect!
    Hi Vicster Thank you for sharing your fabulous experience with us! We're thrilled to hear that you had an amazing table with views of the sunset, enjoyed lovely drinks, and received great service. We're delighted to know that our team went above and beyond to make your anniversary celebration extra special. It's wonderful to hear that these gestures added a perfect touch to your experience. Thank you for choosing to celebrate your anniversary with us, and we're grateful for the opportunity to be a part of such a special occasion. We appreciate your kind words and look forward to serving you again in the future. Kind regards Sally Blakey Director of Food and Beverage
    Written 28 September 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited September 2023
    Travelled as a couple
    Written 26 September 2023
  • simbad68
    23 contributions
    3.0 of 5 bubbles
    Nice views but that's about it
    Used to visit this place when it first opened when there was a real wow factor about it, I'm afraid, IMO it all feels a bit tired now, a bit like the hotel in general. We went on a Tuesday afternoon, got a window table after a very short wait. Views are still spectacular, cocktails were delicious, service was very good. Cant complain about any of that, but when you look up, the ceiling is yellowed and stained in places with patched up leaks or general built up grime, and the whole place feels like it needs a full refurb.
    Hi Simbad68 Thank you for taking the time to provide your valuable feedback. We truly appreciate your continuous support and are pleased to hear that you enjoyed the breathtaking views, delightful cocktails, and received excellent service during your recent visit. We are committed to providing a memorable experience for our guests, and your feedback helps us identify areas where we can enhance our offerings. We appreciate your loyalty and hope to have the opportunity to welcome you back in the future, with improvements that meet your expectations. If there is anything else you would like to share or if there are specific aspects you feel we should focus on during our refurbishment, please do not hesitate to reach out. We value your input and strive to continuously improve our guests' experience. Kind regards Sally Blakey Director of Food and Beverage
    Written 27 October 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited October 2023
    Travelled as a couple
    Written 19 October 2023
  • Tahira S
    2 contributions
    3.0 of 5 bubbles
    Visit here as one off
    We accessed the venue quickly and was seated promptly. The host explained we had one and half hour. I wouldn’t say it was the cleanest tables. However they asked what drinks we would like I asked for hazelnut latte but after few minutes was told that flavour was not available. The latte did turn up but was just warm. We waited for a while then we had to ask when our afternoon tea would arrive then few mins later they bought it out. The afternoon tea was presented well and the sausage roll was ok. The chicken sandwich was full of flavour. The cakes were delicious. I enjoyed the variety of cakes and the waitress did describe them well. However the gentleman who took our dinks was not very friendly and I felt awkward asking for details on drinks or asking for more. I asked the waitress to give me new cutlery and plate for scone as we had used the ones they have for savoury. They did give us new plates but not cutlery’s so we compromised and used spoon for spreading jam and cream. Overall we had good experience looking at the views seating was very comfortable and ambience was beautiful. Service charge is 10% so £66 for afternoon tea. I personally don’t feel it was value for money.
    Hi 357tahiras Thank you for sharing your experience with us. We appreciate your feedback and are glad to hear that you enjoyed the comfortable seating, beautiful ambiance, and stunning views. However, we apologize for any inconvenience you encountered during your visit. We truly value your feedback as it helps us improve our service and offerings. If there is anything else you would like to share or discuss further, please do not hesitate to further discuss via email (sally.blakey@hilton.com). We hope to have the opportunity to welcome you back and provide an even better experience in the future. Kind regards Sally Blakey Director of Food and Beverage
    Written 27 October 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited October 2023
    Travelled as a couple
    Written 21 October 2023
  • Catriona M
    12 contributions
    5.0 of 5 bubbles
    City night-time lights.
    Second visit. The first was on a beautiful sunny day, this one at night. On both occasions the view was fabulous. To see the city lit up at night was an experience. We were enticed back with a 23% discount. It is eye-wateringly expensive. Not the kind of place we would visit regularly purely because of the cost.
    Hi 687 catrionam Thank you for your support to Cloud23 and for sharing your feedback. We're delighted to hear that you enjoyed the stunning view on beautiful sunny day or the evening when the city lights illuminated the skyline. We value your patronage and feedback, as they help us continually assess and improve our offerings. We take your comments to heart and will carefully consider them as we work towards delivering even more value to our guests. If you have any further suggestions or if there's anything else we can do to enhance your experience, please don't hesitate to let us know. We greatly value your support, and it would be our utmost pleasure to welcome you back to Cloud23 on another occasion. Best regards Sally Blakey Director of Food and Beverage
    Written 23 November 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited November 2023
    Travelled as a couple
    Written 16 November 2023
  • T B
    York, United Kingdom1,209 contributions
    5.0 of 5 bubbles
    Start the night
    A great place to start the evening, with a better view of the city unavailable. Large selection of drinks and attentive staff that’ll help you out with anything bespoke. Few nibbles too if you’re peckish (though on the pricey side, not value for money) Cocktails are on the strong side - value for money here! Enjoy!
    Hi Tommy Thank you for wonderful review. We strive to provide exceptional service and drinks with the stunning view, and we're thrilled to hear that you enjoyed your time at Cloud 23. We look forward to welcoming you back to Cloud23 in the near future. Kind regards Sally Blakey Director of Operations
    Written 8 January 2024
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited December 2023
    Travelled as a couple
    Written 27 December 2023
  • Matt R
    Manchester, United Kingdom14 contributions
    4.0 of 5 bubbles
    Sunset views and decent cocktails
    We were on an afternoon out and booked a table here, prior to going on for dinner later. We had a couple of cocktails and the antipasto trio to nibble on, which were good. The cocktails were decent and seemed to be quite strong too. The best part was that we had a window seat and it was a cloudless sunny winter afternoon and the views were amazing. The only reason I have given 4 stars is that I thought that place looked a little shabby and could do with a bit of a refurb, since it's probably never been done since opening 15odd years ago
    Visited January 2024
    Travelled as a couple
    Written 27 January 2024
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

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3.5
3.5 of 5 bubbles2,205 reviews
Excellent
738
Very good
501
Average
402
Poor
278
Terrible
287

Debbie H
2 contributions
2.0 of 5 bubbles
Jan 2020 • Friends
Disappointing in every way. Cloud 23 are more interested in packing people in than giving good customer service with quality food. Not enough staff with very little knowledge of the menu.
Small cramped table for 3 with nowhere to put things. Staff passing coffee cups to you with their fingers inside the cup. Dietary requirements not acknowledged through booking process and then providing bland dry last minute sandwiches which were embarrassing. Scones and cakes looked and tasted like the value range from Asda! After contacting via email with our issues we were offered 2 complimentary glasses of champagne if we were to revisit and a refund of the 10% service charge that was added to the bill. 1 small problem with that.. I paid cash and I have to go and collect the cash they won’t send a cheque or refund in to a card (Hilton policy)... it would cost me £20 for a rail ticket for the £12.10 they offered. In summary....3 x champagne afternoon tea £122.10 Do not waste your money !
Written 31 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Good evening Debbie, Thank you for taking the time to review Cloud 23 Bar. We are very sorry to hear of your experience on your visit to Cloud. I would relish the opportunity to discuss this further with you if you'd like to contact us via matthew.soares@hilton.com. Best Wishes, Matthew Soares
Written 8 February 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Amy M
Poulton Le Fylde, UK37 contributions
5.0 of 5 bubbles
Jun 2021 • Couples
We booked a window seat here for evening drinks and we were not disappointed. The cocktails were delicious and our server was so chatty and informative. The view is beautiful especially as we booked at a time where we’d experience it turning from day to night and we couldn’t of asked for a better experience. We could’ve spent hours sat there looking out the window and would 100% recommend coming here to family and friends for occasions. We will definitely be back.
Written 2 July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

richteacharlie
Sandbach, UK60 contributions
3.0 of 5 bubbles
Feb 2020
Booked Afternoon Tea as a treat as we had an overnight stay at Hilton Deansgate.

Quite poor value for money to be honest, three small cakes each, one scone and four very small savoury offerings.

Certainly not worth the money, have had much better for less

Great setting though although the Manchester weather was poor but that’s not anyone’s fault
Written 28 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Good morning, Thank you for taking the time to leave some feedback on your visit to Cloud 23. I'm sorry to read that you felt part of your Afternoon Tea experience was not satisfying. I would like the opportunity to discuss your comments further, and should you wish to do so, please email me at Cloud23.Manchester@hilton.com. Kind regards, Matthew Soares - Cloud 23 General Manager
Written 2 March 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

AidyTW71
Yorkshire, UK11 contributions
4.0 of 5 bubbles
Aug 2021 • Family
Having spent an hour during the evening in Cloud 23 a couple of years ago as a couple we wanted to let our teenage children experience it during a short family stay in the city.

Appreciating I only tried booking the day before I tried calling the number on the website which just rang out ( not good) and ended up emailing the general address not having much hope of a a reply.

To my surprise I received an email from Sophie the following morning explaining that my requested time was unavailable and there was nothing they could do as it was booked up ( children only allowed 11-5).

I asked if there was any other availability and luckily there was a a cancellation later in the afternoon. Sophie was really helpful, booked everything in, explained that there was a very relaxed dress code during the afternoon and checked we didn’t need anything else.

The visit was great. Lovely large table and despite the drinks being very expensive ( expected) we all had a wonderful hour and the kids loved it especially the views.

We will definitely return.
Written 17 August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

amelia
Manchester, UK1 contribution
3.0 of 5 bubbles
Apr 2021 • Friends
Accidentally booked for the week after but they said it’s all ok and got us a table which was very appreciated. However upon arrival it was boiling hot and no air con was on when asked a member of staff said that it isn’t working. People all around us where feeling the same as it was rather quite visible on their faces and clothing. Our drinks then arrived and we were given 2 drinks which we didn’t order (which we did send back) and had a drink missing. All was amended apart from the room temperature a member of our party had to leave and go down stairs as it was that warm they felt ill and got all clammy.
When paying the bill we were charged for the extra drinks that we didn’t order.
Wouldn’t say it’s worth the money drinks wise and as the decor is dated but does has lovely views of Manchester.
Written 30 May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

jess
Mountain Ash, UK41 contributions
4.0 of 5 bubbles
Sept 2021 • Couples
We visited this place after seeing pictures of how gorgeous the views were and I must say that they didn’t disappoint. We had a lovely night here and the staff were very friendly and service was quick. The only downside I would say is we were sat on the high chairs which were quite uncomfortable and the drinks are very expensive so your bill builds up quite quickly
Written 27 September 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

phil c
Greater Manchester, UK104 contributions
1.0 of 5 bubbles
Jun 2021
Family afternoon tea what has happened at the Hilton. We went on the 13 June 6 relatives, what a disgrace still no air con in this pandemic as a review also stated this was the case in April. Champagne was served in wine glasses about quarter full not flutes. Gluten free option served on stale bread with what looked like a mr Kipling tart. No gluten free scones no alternative to the quiche which may have been a blessing as the normal quiche was tasteless. The staff was helpful but there was also a delay bringing the tea. We have been here on a few occasions prior with no problems whatsoever what has gone wrong. On this occasion the service charge of £22 was refused. Come on Hilton get your act together
Written 14 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

SEAB24
Kingston-upon-Hull, UK1,959 contributions
4.0 of 5 bubbles
Jun 2021
We visited on Saturday evening between 9 pm and 11 pm. We had booked in advance and went straight to our table. We had fantastic views of Greater Manchester and the surrounding areas as the Sun went down. My wife and I visited with our two daughters who had bought us a voucher as a present. The service was good, and we had a couple of bottles of wine and some cocktails. Given the fantastic location and views, the prices for drinks are reasonable. No nibbles which is a bit of a shame, and you would think peanuts/crisps etc would be very profitable for the Bar.
Written 27 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Gillian M
1 contribution
1.0 of 5 bubbles
Jun 2021 • Friends
Booked afternoon tea on the 4th June for a surprise 30th birthday treat for my daughter and a friend. We got 8 finger sandwiches with hardly any filling on, very small piece of quiche which tasted days old. The sweets where not much better and the service was pure. Not what you would expect given the cost of it I feel really dissatisfied and upset it was meant to be a nice treat for my daughter and friend. I have emailed the cloud 23 and was offered my service charge back.
I have asked for a full refund but that haven’t got the curtesy to reply.
Meal deal from Greggs would have been better and cheaper.
Written 8 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Natalie S
3 contributions
2.0 of 5 bubbles
Oct 2022 • Couples
Once we got on the lift we were welcomed very nicely, but the lack of 5 stars is for whoever hired the bouncer at the bottom lift, we walked up to him and said hello and he just glared at us and looked us up and down in disgust for about 20 seconds before pushing the button lift. Made us feel very uneasy! Also looked like he would rather be elsewhere. Would have been a better experience if he wasn’t there. The snacks were disappointing and felt was over priced for what we got, basically was an extra £20 to move one seat across to the window, when you could see the view wherever you were sat. When we were seated the waitress then walked away and nothing was explained, we weren’t sure if to go to the bar or wait. It was very quiet but probably due to it being a weekday but the service was slow. On our way out staff was polite but again the bouncer at the bottom floor just looked at us as we walked away.. very creepy and uncomfortable, at least hire someone that can greet you with a smile.
Written 26 October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi, Thank you for your feedback. We always appreciate feedback as it gives us opportunities to improve and offer our continued high standards of service. I am sorry that we were not perfect on this occasion, and I understand your frustrations. I have passed each part of your feedback on to the relevant departments, and we will take this onboard to see how we can do better going forward. Kind Regards, James McAdam Guest Experience Manager
Written 27 October 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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CLOUD 23 (2024) All You Need to Know BEFORE You Go (with Photos)

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