Hi, The membership code is used so members prices are only visible to members when booking, so non-members don't accidentally book members rate tickets. Members are asked to show their cards on the night to verify they have a valid members card. This isa system we've had in place for many years and has so far served us, and our customers well. Regarding fees, all fees are charged by our ticket agent Ticketline, and not by us. Tickets for all shows are available in-person from our box office at face value. Many thanks, Band on the Wall

Hi - on the day in question we were a number of staff down due to illness, which combined with our front of house team being new recruits due to our closure for two years meant that service was a little slower than usual. We can only apologise if service was a little slow and thank people for their patience. During busy periods we will ask customers to avoid blocking the fire exits while queuing at the bar, this is a health and safety requirement. Regarding capacity, we were categorically not over subscribed, on this or any other event. This event however was sold out hence it was busy. Many thanks

Hi, We have investigated your complaint and spoken to our staff who were working on that evening. Unfortunately our staff deemed you far too intoxicated on the door to allow entry. This is a licensing condition - it's against the law for us, or any licensed premises for that matter, to permit entry to people who are too drunk. We did offer you the opportunity to sober up and come back later, which you declined. We also offered you a refund, and you were then threatening and abusive to our staff. We pride ourselves on being an open, friendly and inclusive space for everyone, as outlined on our Core Values policy here: https://bandonthewall.org/visit/core-values/ I hope that in the cold light of day you understand why we couldn't let you in on that night, and you give us another try in the future. Many thanks

Hi - sorry to hear you did not enjoy the Soul Train night. This event was not an in-house Band on the Wall event, but produced a third party promoter hiring the venue, and as such we were not in control of the music played. We will speak to the event organiser with your feedback - Band on the Wall is a multiple award-winning venue rated #1 in Manchester on Tripadvisor, and we pride ourselves on providing the best experience we can for all visitors.

Hi - sorry to hear you did not enjoy the Soul Train night. This event was not an in-house Band on the Wall event, but produced a third party promoter hiring the venue, and as such we were not in control of the music played. We will speak to the event organiser with your feedback - Band on the Wall is a multiple award-winning venue rated #1 in Manchester on Tripadvisor, and we pride ourselves on providing the best experience we can for all visitors.