First of all, Joy and Robert are professional yet highly comfortable to work with in communication and making arrangements. Nothing about working with them was strained or difficult; even your earliest correspondence with them will epitomize the Burgundian aura of refined splendor.
The tour itself created one of those days all conscientious, experienced travellers are looking for: a life-long memory, complete with information, laughs, friendship, changes of scenery and, of course, a delicious assault on the senses.
Patrick was our tour guide. My wife and I walked away not sure there's more intelligent, humble and gregarious wine lover on the planet; a Brit by raising and Frenchman ever since, Patrick is as rare as an affordable bottle of Romanee-Conti Grand Cru. Try his knowledge--from the terroir of the vineyards to literature to the interesting history of the Citroen "deux chevaux"--and you'll think, "Who needs Google?" Even what should have been bumps in the road--first, the last-minute cancellation of one of the tasting venues, and the second, and unexpected 5k blocking the access roads--Patrick handled with a James Bond-ish sprezzatura, the former by seamlessly setting up an alternative tasting in the center of Beaune, and the latter with humor and stories to pass the time. He is just the right blend of being down-to-earth and didactic at the same time. My wife and I are definitely not connoisseurs; nor are we total grape juice noobs, but, like most people, lie somewhere in the middle of the spectrum. Patrick was able to assess each couple's acuity and adjust accordingly and comfortably.
The sightseeing, three tastings and lunch (at the beautifully cozy Bord de l'Eau) were exactly what the other reviews have said, a splendid taste of the region's best. Book this trip on your first full day in Burgundy, and spend the rest of your time in the region well-informed and oriented.