Chanel
10:00 AM - 7:00 PM
Monday
10:00 AM - 7:00 PM
Tuesday
10:00 AM - 7:00 PM
Wednesday
10:00 AM - 7:00 PM
Thursday
10:00 AM - 7:00 PM
Friday
10:00 AM - 7:00 PM
Saturday
10:00 AM - 7:00 PM
Sunday
10:00 AM - 7:00 PM
About
A visit to Chanel's flagship store at 31 rue Cambon is a pilgrimage for any lover of the brand. Here, Coco Chanel birthed a legendary fashion brand and launched her first haute couture store way back in 1918. Apart from learning about the brand's history, you can, of course, shop for Chanel bags, perfumes, jewelry, and clothes—from the latest arrivals to the old-time classics. Before you leave, strike a pose by the legendary curved mirrored staircase in the store. If you can't get enough of this fashion icon, there are also guided tours that will bring you on a journey of Coco Chanel's life in Paris. – Tripadvisor
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The area
Address
Neighbourhood: 1st Arr. - Louvre
How to get there
  • Madeleine • 4 min walk
  • Concorde • 5 min walk
Reach out directly
See what travellers are saying
  • Jean
    Doha, Qatar8 contributions
    4.0 of 5 bubbles
    FIRST TIME IN PARIS
    True to old French fashion, the hotel we stayed in didn’t have lifts, it only has one spiral staircase. I understand this is Paris but not having the option for elevators makes travelers do the hard work of carrying the heavy suitcases. So, before you book a hotel or an airbnb, check if there’s a lift.. that is if, you’re like me with a chronic back pain which makes lifting things unbearable. I would recommend getting on a hop—on, hop-off bus on your first day if it’s your first time. The bus would take you around the famous attractions so it would be easier for you to navigate around.. once you have gone through the tourists go-to, try the food and do some shopping.. Samaritaine is located right across Luis Vuitton and is a great shopping center. Try it! Btw, around the Eiffel tower, you can get your photos taken and have it printed out like an old press, newspaper-like style, for free. A small donation would be enough. Watch out for these lovely ladies carrying huge, old fashioned cameras. In most restaurants and some bakeshops, croissants are served for breakfast only, that’s until 1100H, however, there are some which serves it whole day long. Eric Kayser shop serves a wide variety of pastries and coffee. I spent a good 3 days in Paris only. Overall, my experience in Paris was a good one! Dint experience the dreaded pick pockets! 😀 but ALWAYS make sure to be on your guard especially when boarding or walking around the metro. I’ve experienced angry people just spewing angry French words at each other inside the metro and it’s causing a commotion. Make sure to put your bags in front of you and protect it all the time. I still have a lot to explore in France and would want to go back for more.
    Visited May 2023
    Travelled with friends
    Written 26 July 2023
  • Adventure_Waits
    80 contributions
    3.0 of 5 bubbles
    A Chanel Survival Kit
    We shopped two locations and found the process to be a little daunting. Here's some tips: Get your name on the list, find a seat and read a book. After a 1/2 hour you might be offered a beverage but will not allowed to use a restroom until a salesperson is working with you. (Heaven forbid your Husband had a bad sausage at breakfast.) This process might make you more determined to purchase but we never left either store with the feeling we were a valued customers.
    Visited October 2023
    Travelled as a couple
    Written 18 October 2023
  • ed an
    Singapore, Singapore160 contributions
    5.0 of 5 bubbles
    Always a memorable experience shopping at 31 Rue Cambon !
    Was here at 31 Rue Carbon 10 yrs ago for our honeymoon, and service is still excellent. We are here again for our wedding anniversary. Staff was polite and attentive. Highly recommended to come here and buy your chanel collection and not at the newer chanel boutique just a few units away. Will be back soon. Merci!
    Visited December 2023
    Travelled as a couple
    Written 21 December 2023
  • Marissa W
    Madison, Wisconsin8 contributions
    5.0 of 5 bubbles
    Best shopping experience ever- Thank you Agnes and Chanel!
    I had read not great reviews about this original Chanel location, but as a first time Chanel buyer, I was blown away by the service I received. My husband and I walked in and it was such a beautiful store and then greeter instantly put me with a sales associate who was so kind. Her name was Agnes and she was an absolute delight. After I decided what I wanted, she asked if I wanted champagne to celebrate and since I don't drink alcohol, they brought my sparkling water instead in a champagne flute (insert happy tears emoji). Additionally, she let me take a picture on the original Coco Chanel apartment stairs. I was in heaven. The whole process was great and I left feeling like I was on cloud 9.
    Visited January 2024
    Travelled with family
    Written 22 January 2024
  • Wendy R
    Bolton, United Kingdom28 contributions
    5.0 of 5 bubbles
    Amazing customer service and welcoming
    I recently had the most professional and amazing service ! Celine my SA was truly fabulous . Celine arranged an appointment for me and with her help and guidance I purchased several items. I have never had a bad experience and all the staff are always most welcoming . Thank you Celine for great customer service. I will most definitely be back .
    Visited February 2024
    Travelled with family
    Written 4 May 2024
  • Julie P
    Big Sky, Montana2 contributions
    5.0 of 5 bubbles
    Friendly and Patient
    Admittedly I read the reviews and was apprehensive about making an appointment (eg. long lines, poor service, etc). However, our visit was exceptional. The young lady who assisted us was very patient as I looked at 10+ bags. Everyone at Chanel was very kind, patient, and helpful. Definitely returning here in the future!
    Visited April 2024
    Travelled as a couple
    Written 19 May 2024
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

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4.0
4.0 of 5 bubbles377 reviews
Excellent
229
Very good
61
Average
27
Poor
16
Terrible
44

Julie P
Big Sky, MT2 contributions
5.0 of 5 bubbles
Apr 2024 • Couples
Admittedly I read the reviews and was apprehensive about making an appointment (eg. long lines, poor service, etc). However, our visit was exceptional. The young lady who assisted us was very patient as I looked at 10+ bags. Everyone at Chanel was very kind, patient, and helpful. Definitely returning here in the future!
Written 19 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

jeffsalamone
Jaco10 contributions
1.0 of 5 bubbles
May 2024 • Couples
Don’t bother spending your money here two old lady’s on there computers and no service. Stated we where locking for ear rings. They ignored us. Eight security and no sales personnel. Spent our money in other friendly stores on same street with great friendly service and lovely people!
Written 11 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Wendy R
Bolton, UK28 contributions
5.0 of 5 bubbles
Feb 2024 • Family
I recently had the most professional and amazing service ! Celine my SA was truly fabulous . Celine arranged an appointment for me and with her help and guidance I purchased several items. I have never had a bad experience and all the staff are always most welcoming . Thank you Celine for great customer service. I will most definitely be back .
Written 4 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Lani M
2 contributions
5.0 of 5 bubbles
Feb 2024 • Friends
I went to the 21 Rue Cambon Store, I always wish to buy a Chanel shoes from rue Cambon. The staff was so friendly, they even fave my friends champagne 🍾 and let us take a picture in the stairs. If you are gojng there ask for sales associate name Gladys.
Written 22 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Marissa W
Madison, WI8 contributions
5.0 of 5 bubbles
Jan 2024 • Family
I had read not great reviews about this original Chanel location, but as a first time Chanel buyer, I was blown away by the service I received. My husband and I walked in and it was such a beautiful store and then greeter instantly put me with a sales associate who was so kind. Her name was Agnes and she was an absolute delight. After I decided what I wanted, she asked if I wanted champagne to celebrate and since I don't drink alcohol, they brought my sparkling water instead in a champagne flute (insert happy tears emoji). Additionally, she let me take a picture on the original Coco Chanel apartment stairs. I was in heaven. The whole process was great and I left feeling like I was on cloud 9.
Written 22 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

ed an
Singapore, Singapore160 contributions
5.0 of 5 bubbles
Dec 2023 • Couples
Was here at 31 Rue Carbon 10 yrs ago for our honeymoon, and service is still excellent. We are here again for our wedding anniversary.

Staff was polite and attentive. Highly recommended to come here and buy your chanel collection and not at the newer chanel boutique just a few units away.

Will be back soon. Merci!
Written 21 December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Anne M
29 contributions
1.0 of 5 bubbles
Nov 2023 • Solo
Washington, DC location is horrendous customer experience. You are made to feel unwelcome from the time you approach the store. i got a big eye roll when i pointed out my "fashion advisor" had brought out the wrong product. lots of micro-aggressions.
Written 18 November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Doclynz
Los Angeles, CA1 contribution
1.0 of 5 bubbles
Nov 2023 • Family
Waited in line for over an hour. I am a US physician and was ready to spend over $10k USD. Once I got up to the line, the gentleman asked me to come forward but the female worker snubbed me and refused to let me in. She made a huge fuss and said I could not enter. I am Asian. The workers are snooty and wasted my time. Avoid the racist, snobby workers and shop elsewhere!
Written 18 November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Adventure_Waits
Tucson, AZ80 contributions
3.0 of 5 bubbles
Oct 2023 • Couples
We shopped two locations and found the process to be a little daunting.
Here's some tips: Get your name on the list, find a seat and read a book. After a 1/2 hour you might be offered a beverage but will not allowed to use a restroom until a salesperson is working with you. (Heaven forbid your Husband had a bad sausage at breakfast.)
This process might make you more determined to purchase but we never left either store with the feeling we were a valued customers.

Written 19 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Salome K
Tbilisi, Georgia6 contributions
5.0 of 5 bubbles
Aug 2023 • Family
I recently visited the Iconic 31 Rue Cambon, the exquisite Chanel store in Paris. I was with my daughter, On entering I was greeted by a warm and friendly smile, The customer service I received was absolutely perfection. Super friendly stuff especially Emmanvella was the perfect girl, listened to what I wanted to purchase, and brought the items for me to look at all the privacy of a large dressing room. I was offered a drink of my choice, I felt at ease, no pressure to buy but mostly the service I received was absolutely amazing, I was made to feel like the most important customer in the world. I purchased a beautiful Bag, the bag of my dreams, I’m most definitely going back to this particular Chanel store to purchase items again as this was way beyond exceptional service ❤️
Written 16 August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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CHANEL (2024) All You Need to Know BEFORE You Go (with Photos)

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