Disappointing experience. I was really looking forward to seeing the Bilbao Symphonic Orchestra here but even the building is quite dull and the service i’d not a call a service at all. Hardly no staff anywhere (which makes it easy to change for better seats though), signs are not clear, hard to find your way around. No clear info on the break, when to return etc. the buffet is very unimaginative as well, basically only serves wine & beer (coffee machine is switched off for a reason) and tortilla and jam sandwitch. The concert was good, concert hall impressive, seats not too comfortable either

First of all, I have to preface this with the concert being fantastic. Great acoustics, excellent sight lines, comfortable seats, and wonderful talent. My issue is with the organizational side of things. We were there in absolutely sufficient time to pick up tickets (nearly 25 min.) and yet, there was a looooong queue and only two people dealing with box office requests. Making matters worse, people were not only picking up already paid for tickets here, but also buying them (and ever so slowly choosing seats). I thought as long as we were waiting in line that I could use the facilities, but nope, they wouldn't allow me in the building without a ticket. By the time we got to the front, the concert had already started. It was awful that we had to miss the first piece and I do believe that if they were better organized, this wouldn't have happened.