Orange Bus Transfers

Orange Bus Transfers, Santa Cruz de Tenerife: Address, Phone Number, Orange Bus Transfers Reviews: 4/5

Orange Bus Transfers
4
Tours and Tickets

4.0
32 reviews
Excellent
18
Very good
5
Average
0
Poor
2
Terrible
7

mickb
Galway, Ireland96 contributions
Beware!!
Nov 2019
We arranged a taxi through "Tenerife Best Transfers", to and from our hotel. There is not much about TBT but the same phone number is used as Orange bus (hence this review).

We were ok from the airport to the hotel, but we had to pay upfront for both journeys.

Our pick up to airport was 11.00am and i had previously tried to ring and email them, but my fears were confirmed when the return taxi never arrived.

Luckily airport was not too busy otherwise we would of missed our flight.

Beware if using, aside form not showing that you cannot seem to contact them other than face to face at the airport.

Seem to use a few names, i wonder why!!
Written 15 November 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Navigator85190
3 contributions
Airport pick up
Nov 2019
Driver waiting for us on arrival at airport, and was bang on time for return pick up for our group. Thanks guys, great service as usual.
Written 11 November 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Paul
2 contributions
Keep Clear, Worst Company Ever, They take your money and don't turn up
May 2019 • Friends
Do not use this company, They take your money and don't turn up. I booked a group transfer for 32 people on a golf holiday. They asked that payment had to be made 7 days in advance into their bank account, which i did. Our return transfer from our hotel to the airport was booked for 9am pick up as our flight was 11.20. At 09.30 no coach turned up. I called the number on the confirmation 10 times with no answer. I emailed, again no response. At 09.45 the group decided that if we did not get taxi's fast we would miss our flight. Thank goodness we were staying at a great hotel who were fantastic and managed to scramble 8 large Taxis that could take 32 passengers with Golf Clubs to the airport. It costs us another 300 euros for this but at least we made it to the airport with minutes to spare. DO NOT USE THIS COMPANY
Written 6 May 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

teniola31
1 contribution
Amazing Honest Company - Ask for Alexis
Mar 2019 • Friends
I travelled to Tenerife in March , me and some friends used this company to get from the airport to our hotel, once arriving at the hotel I realised I had left my hand Luggage on the Mini Bus

I Could not remember the name of the company so I could not call to see if they had it,
I just accepted that my bag was gone and it left a sour taste in my mouth as I had some important stuff in the bag

When our holiday was over we was back at the airport waiting for our flight , I saw a guy called Alexis who was the guy who offered us a lift when we arrived ,

I asked him if he had saw my bag when he dropped up at the hotel at the start of the week, he said yes they had found a bag and asked me a few questions about it to confirm it was mine.

I did not have time to get the bag from their head office as my flight was due very soon
So Alexis gave me his contact details and kept in touch when I arrived back in the UK

He arranged to have my bag shipped to me and I can not thank him enough

I had some valuable items in that bag and they could have easily Kept them

If you go to Tenerife I Highly recommend using this company and asking for Alexis
Written 15 April 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Craig E
Chesterfield, UK15 contributions
8 big lads, luggage and golf clubs, well managed
Mar 2019 • Friends
I was slightly edgy, as there are some dodgy reviews, but the price was great, and bus was big enough, so I went for it. We were a party of 8 golfers, all with clubs and luggage and we booked hotel transfers and 3 return trips to various golf courses. That's 8 runs in total, costing £240. Split between 8, £30 a skull, brilliant. Everyone can drink!
They were early every single time, loaded and unloaded everything for us, the bus fitted everything in, and the driver didn't get mad at us singing! When we had to postpone a pickup for a later time, that was no problem either. OK, so I tipped each driver an extra 5 euro every trip, just to make sure for next time, but still, they were perfect.
Written 18 March 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Lynn L
Doncaster, UK5 contributions
Wheelchair hire
Jan 2019 • Couples
Excellent service. Wheelchair delivered on time...very friendly staff. Have used Orange Badge on numerous occasions and have always been highly satisfied
Written 15 March 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Michelle T
1 contribution
Excellent service-TFS to Callao Salvaje
Jan 2019 • Friends
2 family's. 12 people in total. 2 disabled in wheelchairs. We received an excellent service from Orange Bus.
Airline changed flight times numerous times. Orange bus able to accommodate all changes. Very reliable service. Good price for return transfer. Will use again. Highly recommend. Thank you Orange bus for your fantastic customer service.
Written 5 January 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Lorette E
5 contributions
DO NOT USE
Jul 2018 • Couples
We are a family of three with mobility problems. Problem going on since last year. Transfer bus ancient wasnt suitable to hold scooters and luggage. My scooter was forced on to the bus, damaged in the process. Year later, still problem not solved. Compensation not paid, didnt keep their word. No replies to emails and couldnt get through. They have not made any effort or intention to rectify this problem since last year. Very angry O minus for recommendation and service
Written 22 July 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Mike H
2 contributions
ORANGE BUS
May 2018 • Friends
Confortable transfer direct to the airport, reliable, friendly staff and best price. I will use again!
Written 8 June 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

enlightenedWigan
El Pinar de L'Advocat, Spain9 contributions
Can’t even give a 1 disgusting service
Mar 2018 • Couples
We picked the orange bus company after asking for recommendations, although on their web page they use other company names,
We paid up front for return journey. 88 euros, later found Taxi companies charge 70 euros for same journey.
When we left the airport, there was the driver and another company worker talking at the front.
They knocked the barrier down on the exit from the airport.
Then pulled up by the police.
We were to be picked up at 16.00 on departure. We waited until 16.45 then went to the local taxi rank and picked up a local taxi. Very polite and a lot cheaper.
We rang the orange bus company 3 times to ask were was our transfer.
Answer machine with a message in Spanish. Now come on surely it should be press 1-7 for different languages.
When we arrived at Tenerife South airport.
We went to the booking office No 3.
There already seemed to be a couple of disgruntled customers arguing with the company rep.
We spoke to the rep, he acted ignorance, you could tell the idea was not to pick us up, and pocket the over priced 44 euros.
The Rep went to another kiosk to get help with translating. The young woman translated for the Rep and after arguing for 10 minutes we got 40 euros back. The woman asked how much we had been charged, when I said 44 Euros she could not believe this was the case, it could not cost 44 euros one way.
Do Not Use This Company.
We have visited many countries around the world and have never been treated like this.
But remember look on their web site for other names.
Written 2 April 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

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