Dear traveler, thank you for your feed back in TripAdvisor, let us clarify some details:
1.- You booked a private tour + transport for 6 people total 390€ + 100€ extra cost for visiting the winery. We advise you in a previous e-mail about the extra cost to your private visit. We opened this cellar just for you, an old farm from the roman period I AD and now a cellar from the XVIII.
2.- In the winery you exactly tasted: Red Wine bottled in amphoras like in the roman period, red wine from Cartagena, Vermut Wine from the region, moscatell wine, cheese, spanish ham (Jamón Serrano), spanish omelette, sausages from the region, almonds, bread and as a dessert, local quince and sweet wine. THIS IS NOT ONLY 2 WINES AND SOME SNACKS AS YOU MENTIONED.
3.- It was a private tour, only for you. Why during the tour you didn't say anything about to stop in the lighthouse, or to change the itinerary, or to check the timing?. That day was impossible to bottle the wine, but you didn't advise us in the moment: maybe we will try to offer you the oportunity to know how they bottle wine in amphoras like the romans and not bottle sparkly wine (as mentioned in "the program").
4.- But what is even worse, you sent us an e-mail once the tour was finished (after eating, drinking, enjoying, discovering, etc) requesting us to pay you 195€. IN SPAIN THIS IS KNOWN AS BLACKMAIL.
We answered your e-mails apologizing if something was wrong, and as you said the day before in Valencia everything was perfect, BUT IS NOt OUR FAIR IF YOU DIDN'T SAY ANYTHING DURING THE TOUR AND NOW YOU CRITICIZE OUR TOUR AND OUR COMPANY. WE ARE WONDERFUL TOUR GUIDES, BUT WE ARE NOT ADIVINE AND WE DIDN'T ACCEPT YOUR BLACKMAIL.
Anyway, thank you for trusting in our services; it was a pity that you did not appreciate our work an effort.
Best regards from Spain!
Ana & Jordi Linares .-Private Tour Guides-.