Guide Capri Tours
Guide Capri Tours
4.5

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4.5
10 reviews
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Renee S
2 contributions
Aug 2019 • Friends
To whom this may concern,

Green line tours has been a catastrophic experience since we arrived in Rome . We booked 2 tours totaling over 200USD per person giving this tour company a total of over 800 USD between our group. The day we arrived we made the mistake of booking a site seeing tour while still being at the airport . I called green line tours to see if they would accommodate ( it’s okay if they couldn’t ) but the operator hung up the phone on me and said I should have called yesterday. I than called back and tried to explain to her it was an accident and I wasn’t looking for sympathy - I was simply inquiring . Whether the visitor is wrong they should not be treated with utter disrespect and disregard. When I spoke to the operator she was extremely rude and abrasive. Later on that evening I called green line tours to ensure our pickup time for our Capri trip and the same operator picked up the phone giving attitude. I told the operator that I was only trying to confirm the time so that we wouldn’t have an incident . In my attempt to just simply gather information I was rudely rushed off the phone and almost had to beg for information .

The next day when the driver arrived at our hotel at 6:39 am and NOT 7 am as told on the phone we were rushed to another site in which we made a bus transfer. The tour guide on the bus was clearly “ in way over her head “ . The bus was almost was full to capacity and there were individuals holding seats for their friends and family they knew were running late , causing the on time individuals to have to struggle for seating . Once we found seating a passenger approached my travel partner and demanded her get out of her seat to accommodate his wife and children . My friend refused to get out of her seat to accommodate him because it was simply ridiculous that this man thought he had the given right to demand someone out of their seat in which they paid 177 USD for . The passenger began to become angry and disgruntled , demanded that he had the right to tell her to leave her seat. He than approached the tour guide asking her to tell my travel partner to get out of her seat. Instead of the travel guide telling him they had a over capacity bus and couldn’t make such accommodations, she asked my travel partner to get out of her seat. Multiple partners started to intervene asking why she was being treated in that manner. The travel guide than tried to correct her actions by stating “ she can get up if she wanted too”. This was clearly disrespectful and no apology was giving.

Once we got off the bus the travel guide gave everyone stickers for Grotto stating it was apart of the excursion which was unbeknownst to me. Once she realized she was giving the incorrect information she started running frantically trying to recover all the stickers she gave out. Now all the passengers were confused at the lack of skill and preparation this tour line .

Once we arrived on the ferry to take us to Capri we had no instructions of what was next etc . The new tour guide now arrived and immediately started complaining that he had to repeat his self over 10 times giving directions (as if that wasn’t his sole responsibility for the day). He was complaining how he was loosing people etc. Just a utter chaotic mess .

Once we arrived in Capri we were shocked that everything listed and advertised seemed to be absent. There was was no beaches we had access to pretty much NOTHING and we only had 1 hour of free time . This was simply not what we paid for and the treatment we received while being on this excursion was just simply too much for one person to bare . My group of four had a horrible time and we would like to reimburse . If the refund is not giving we will contact our banks as this was truly a scam and the customer service was simply disgusting.

Thank you for your time ,

Renée Saunders

Booking information :
Renee Saunders
Capri Day Trip from Rome English Tour 07:30 (EN730~07:30)
Monday 26 Aug 2019 1 Adult
Booking ref.: BR-726745766
Tour operator: Greenline Tours
Tour operator product code: 51
Tour operator option code: 208
Tour operator confirmation no: 436371-982019
Written 5 September 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

wmjberry
New York City, NY24 contributions
Jul 2019 • Friends
We reached out to Guide Capri Tours several months before our visit. Our contact Teresa was amazingly responsive and so friendly. We confirmed plans and our fabulous guide Veronica met us at the ferry - she knew everything about Capri and it was great fun to spend a day with her. She arranged our transport for the day and provided so many interesting insights about every place we visited. She even joined us for lunch and told great storiesi. We could never have seen Capri so well on our own and we might have missed many great sites. If you really want to have a create day on Capri, this is the way to go!
Written 18 July 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Susan L
Scotland, UK74 contributions
May 2019 • Couples
Just had a wonderful day in Capri with Sarsa our tour guide.
He has been taking trips to Capri for 23 years and he was extremely knowledgeable. He knew the right time to leave each venue; to avoid the invasion of tourists - today approx 60,000 people were expected as there was 7 cruise ships in the vicinity.
He was very courteous and extremely funny ( mama Mia! )
Well done and thank you. Brilliant guide and made our day full of memories never to be forgotten.
Written 10 May 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Brooks H
11 contributions
Sept 2018 • Couples
Viator arranged for us a 2-hour tour of Capri by boat with Mr. Costanzo. It turned out great, but would of had a rough start if we did not call him upon our arrival at the island for the meeting place. Coming off the ferry with a few hundred others it was total chaos. Nobody was looking for anyone with pre-arranged tours. If we did not make an international phone call on our cell directly to our guide, we never would have found him and our $360 would have been down the drain. Once we found him, his English was "ok". We had to use the Google translate app a few times to communicate. The coordination with the smaller boat at the Blue Grotto was excellent. The close-up viewing of other stops around the Island like the green grotto and the red grotto were also good. Overall it was nice being on a private boat with no other passengers.
Written 2 October 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Matina B
Chicago, IL1 contribution
Feb 2014 • Couples
When we decided to go to Italy we knew we wanted to spend the day in Capri. Little did we know that one day there would not be nearly enough to take in all of the breathtaking grandeur of the sights. We decided to take a private tour of Capri. While we were nervous at first about putting our itinerary in the hands of someone else it proved to be an amazing, once in a lifetime exclusive experience.

Our tour was meticulously planned out and we had drivers and tour guides that were very easy to understand. The tour givers are incredibly knowledgeable and able to teach up things about Capri that we wouldn't be able to find in history or tour guide books. It was a very personal tour. The guides were so friendly that they allowed us plenty of time to take photos and capture every moment of our tour. They also kindly answered any questions that we have and elaborated on information if we asked.

The automobiles were very clean and nicely maintained, as well as very comfortable. We were lucky to be able to purchase a private tour which was much more personal than being trapped on a bus with 40 other tourists. If you are ever lucky enough to take a private tour to Capri it is highly recommended.
Written 14 February 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

tripadviseeker
Tel Aviv, Israel31 contributions
Apr 2012 • Family
We were a large family and the guide, Neleo, did everything to tailor the trip to us. He was flexible, made good recommendations that were just right for us, was very informative, and thanks to him we were able to make the most of our day trip on the island of Capri.
We highly recommend going with a guide, especially if your time is limited, it makes all the difference.
Written 13 April 2012
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Travelmetes
New York3 contributions
May 2011 • Couples
Thanks to Jonny Boy, we spent a day full of humor and relax. We've been to Capri years ago, but this time we decided to take a tour guide and we were pleased to see things that otherwise we will be lost.
We have been advised on restaurants, transport and shopping and we felt right at home. Capri is fantastic. and we will return there for sure!
Written 17 August 2011
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

GUIDE CAPRI TOURS - All You Need to Know BEFORE You Go