I highly recommend anyone that wants a guided tour in Rome, to book through VIPinItaly!
My wife and I were recently (Dec 2015) in Rome for our Honeymoon and wanted to take some tours of specific attractions in Rome. I was very frustrated to find that most tours (from other websites/companies) had been completely sold-out, or very over priced if you wanted a private tour VIP experience. Upon my research, I came across this smaller company (VIPinItaly). They had all the tours we wanted to experience listed on their website and also had the availability (unlike their competitors). I did have a few questions about the options available, and I did not want to make an international call on my US based cell phone; so my wife and I decided to visit their offices in Rome. When we arrived, we were greeted by a lovely young lady (Elda?) who was more than happy to help us. They were able to answer all our questions and helped us book the exact tour we were looking for. She gave us specific directions on where we needed to meet for the tours and also took my number down to communicate.
When it came close to the time for the tour, I was pleasantly surprised at the personal attention our guide gave us. She communicated with me via text to make sure that we knew where to go and was waiting for us outside when we arrived. We had a completely private tour (Catacombs and Crypts) with just me, my wife, and our VIPinItaly Guides. The tour itself was very fun and informative and genuinely what we expected. It was the level of personal attention and customer service that pleasantly surprised us. Our guide went above and beyond into making sure we were happy and taken care of. She also shared her knowledge about Rome and gave us recommendations of places to eat and things to see.
We purchased tours from 2 other companies/websites on this trip, and neither of them came close to the VIP service and experience that VIPinItaly provided. I highly recommend their services to anyone that is vacationing in Rome.