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Car Rental Group

Borgo Ognissanti 133/R, 50123, Florence, Italy
+39 055 239 8816
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Review Highlights
Great service, good prices

I rented a Vespa for a day. They were cheaper than others in the area and included insurance in the... read more

Reviewed 1 week ago
Tarik E
That Fiat 500...

So we arrived at Florence and wanted to get to our little Tuscan village right away. We wanted to... read more

Reviewed 2 weeks ago
Nidhi-rangrezfilms
,
Mumbai, India
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We rent Cars automatic and Manual transmission, Minivan, Convertible, Alfa Romeo, Fiat 124Spider, Scooters , Vespa Rental
  • Excellent76%
  • Very good5%
  • Average2%
  • Poor0%
  • Terrible17%
2 weeks ago
“That Fiat 500...”
1 week ago
“Great service, good prices”
Open Now
Hours
Hours Today: 08:30 - 18:30
Suggested Duration: More than 3 hours
LOCATION
Borgo Ognissanti 133/R, 50123, Florence, Italy
Santa Maria Novella
CONTACT
Website
+39 055 239 8816
Top Selling Tours & Activities in and around Florence
from US$106.50
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from US$55.21
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1 - 10 of 17 reviews

Reviewed 1 week ago

I rented a Vespa for a day. They were cheaper than others in the area and included insurance in the price. They were very professional and courteous. When I brought the scooter back a day early they were perfectly fine and didn’t try to charge...More

Thank Tarik E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc S, Proprietario at Car Rental Group, responded to this reviewResponded 6 days ago

Dear client, Thanks for your feedback. Hope to see you soon again on board one of our Vespa 🛵 scooters Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

So we arrived at Florence and wanted to get to our little Tuscan village right away. We wanted to rent a car so we lined up for Europcar and Hertz. To be fair there were a lot of people waiting and so we too got...More

Thank Nidhi-rangrezfilms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc S, Proprietario at Car Rental Group, responded to this reviewResponded 2 weeks ago

Thanks for your great review . With virtually no waiting time, great customer service and the newest & most popular car models we step up to our major competitors . We proudly claim CarRentalGroyup is the Biggest little Car Rental in Italy. Best Regards

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Reviewed 4 weeks ago

Tip when renting a car in Florence. Make sure you save the location of the car rental place as a favorite on Google Maps or your Garmin. Finding the place when I was returning the car was quite an experience, luckily I found the company...More

Thank Colleen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc S, Proprietario at Car Rental Group, responded to this reviewResponded 4 weeks ago

Dear client We are Sorry you had some problems driving back to our office location. We gladly supply free Florence maps and give information for driving back or GPS navigation if requested. Feel free to ask any info next time in order to have a...More

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Reviewed 8 June 2018 via mobile

This company is absolutely amazing. From the moment you call them you understand that their service is something unusual in this field. Super kind staff which speaks many languages and make the process very easy and nice. They explain you all you need to know...More

Thank Ido16886
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc S, Proprietario at Car Rental Group, responded to this reviewResponded 11 June 2018

Many thanks for your 5 star review. We will gladly supply you any other car, scooter minivan or motorbike you may require in the future. Regards Marc

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A TripAdvisor Member
102
Reviewed 31 May 2018 via mobile

This company and their representative Marc Anthony performed well above average and well beyond expectations! Highly recommend you contact them for your car rental needs. My wife and I were first time travelers to Italy and Florence from the U.S. and did extensive online researched...More

1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc S, Proprietario at Car Rental Group, responded to this reviewResponded 1 June 2018

Thanks for your review. We strive for excellence at CarRentalGroup and your satisfaction and recommendation to other clients shows we are doing our job correctly. Hope to see you soon at our desk for more great driving days in Tuscany. Regards Marc

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Reviewed 22 May 2018 via mobile

Good service comes at a cost: no waiting time (at the other car rental places you’ll have to wait 1-2 hours at least), but you pay the price for that. However, highly recommended if you can afford it. Our guy ever gave us a few...More

1  Thank Jeroen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc S, Proprietario at Car Rental Group, responded to this reviewResponded 1 June 2018

Dear client, Thanks for your review. Be aware that our rack rates are very competitive to the other next door companies but differently we supply a tailor made rate & service at significantly no waiting time in line as well as brand new fleet vehicles...More

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Reviewed 26 April 2018 via mobile

They are very nice people with great service. They gave us the navigation for free and they are very quick. If you need to rent a car in Florence this is the best place to rent from.

Thank Ibrahim A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc S, Direttore generale at Car Rental Group, responded to this reviewResponded 11 May 2018

Dear Ibrahim, Thanks for your review. At CarRentalGroup we are strongly commited to customer care so we are glad to read you highly recommend us. Hope to see you soon at our desk. Regards Gloria

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Reviewed 22 March 2018

I am reposting this after “someone” tried to take it down. I am trying to warn fellow travelers about a very dishonest company that has caused me a lot of wasted time and money. Every word of this review is true. This company is the...More

Thank Azurebluesea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc S, Proprietario at Car Rental Group, responded to this reviewResponded 24 March 2018

DISHONEST DRIVER COLLECTING TRAFFIC FINES I will reply again to Azureblulsea review in order to have travellers know the entire story of this driver. Dishonest in first place is the driver as the one above who does not follow traffic regulations. If you collect traffic...More

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Reviewed 12 December 2017

Rented a car from these people and paid out the nose for it because a different car company gave away our reservation before we arrived that morning. That's fine and expected. The surprise was getting an email 4 months after I returned from my trip...More

2  Thank Aaron M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc S, Proprietario at Car Rental Group, responded to this reviewResponded 14 December 2017

Dear Mr Aaron M. I am sorry that you are unaware of the existance of traffic regulations but they do exist in Italy as they do in the USA . ZTL areas exist in all European countries and are well marked in English in Italy...More

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Reviewed 9 August 2017

We rented a car from Car Rental Group through a booking agency. We rented a car for 13:00. At 13:15 they told us the car will come "soon". I try to ask how long soon is, they say max 5 minutes. 13:45, still no car....More

2  Thank Gaute K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc S, Proprietario at Car Rental Group, responded to this reviewResponded 11 August 2017

Dear Mr Gaute Again I claim you are mixing up companies, Car Rental Group is not the company you rented with, you rented with AutoVia/Ecovia through a internet rental Broker. Simply check your rental contract and reservation voucher, CarRentalGroup is not mentioned in neither one....More

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Nearby
Santa Maria Novella
Santa Maria Novella train station welcomes the
majority of the people arriving in Florence, which
might explain the hectic pace. Commuters and tourists
come across the constant hustle and bustle of the
station before exiting, taking a few steps and
stopping amazed in Piazza di Santa Maria Novella. It
is impossible not to admire the the square, housing
one of the most charming basilicas in Florence. The
...More
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Questions & Answers
csatt5
1 February 2018|
Answer
Response from Marc S | Property representative |
Hi, we can supply a rental car car to be returned in Sorrento with an additional one way rental fee. Rate for car depends on model/type and number of days. feel free to contact us for a quote . Reagards CarRentalGroup... More
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