We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Salvatore Ferragamo

Neighbourhood:
Uffizi
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Neighbourhoods
Neighbourhoods
Get directions
Address: Florence, Italy
Website
Today
11:00 - 19:00
Open now
See all hours
Hours:
Sun 11:00 - 19:00
Mon - Sat 10:00 - 19:30
Description:

Flagship store of the Ferragamo family, with a large selection of shoes,...

Flagship store of the Ferragamo family, with a large selection of shoes, handbags, briefcases, belts and other leather goods.

read more
Book In Advance
More Info
US$53.86*
and up
Bohemian Oltrarno Walking Tour with Olive Oil Tasting
Why book on Viator?
  • Tour highlights & full itinerary
  • Easy online booking
  • Lowest price guaranteed
More Information ›

TripAdvisor Reviewer Highlights

Read all 33 reviews
Visitor rating
  • 3
    Excellent
  • 2
    Very good
  • 1
    Average
  • 2
    Poor
  • 15
    Terrible
Rating this museum/shop?

Suprised that you could rate this.. Museum is like one big room that's it. Store like any other high end. My husband was very happy to find his favorite cologne that is only sold... read more

3 of 5 bubblesReviewed 20 December 2015
Marjolein C
,
Rotterdam, The Netherlands
via mobile
Add Photo Write a Review

33 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 23: English reviews
1 review
1 of 5 bubbles Reviewed 4 weeks ago

I have bought a Ferragamo belt in Qatar, and instead of adjusting the size by cutting it the untrained sales person pierced loops in it. the belt unfortunately looks old and defective, it doesnt even look genuine anymore. further when i contacted the customer service department to inquire about an exchange, they said that the employee left the company and... More 

Helpful?
Thank nouni T
West Caldwell, New Jersey
1 review
1 of 5 bubbles Reviewed 27 December 2016 via mobile

Salvatore Ferragamo is the worst company I have ever did business with. I have purchased two pairs of shoes and I will never again! I purchased a pair of shoes for my boyfriend for Christmas. I thought them in November and my boyfriend tried on the shoes. They are a half a size too big. I tried calling them to... More 

Helpful?
Thank kfarren103
singapore
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 13 September 2016 via mobile

Terrible service!!! The duty free customer service staff should know the difference between the customer holding a phone and looking at the product from the customer taking a picture with the phone. Accusation is totally uncalled for and the most terrible service especially when the staff was seeing from behind and do not have a full view of what is... More 

Helpful?
2 Thank sjessh
Raleigh, North Carolina
Level Contributor
15 reviews
common_n_attraction_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed 20 June 2016 via mobile

Bought a bag for my sister in plenty of time before my flight back to UK Ferragamo put charge in for one dollar with amex then submitted remainder next day Triggered amex security decline Called back customer service got rude rep - she had been only trained to say one or two lines- and was so unsympathetic it was obvious... More 

Helpful?
1 Thank helidoc67
New York City, New York
Level Contributor
103 reviews
26 attraction reviews
common_n_attraction_reviews_1bd8 47 helpful votes
1 of 5 bubbles Reviewed 26 April 2016

Purchased a bracelet and my mom accidentally got oil on the tiny shopping bag it was put in. I went back for another bag and not only I was told that they can't give me a replacement shopping bag unless I brought my receipt to show proof of purchase, but the salesman I asked went and got his manager, who... More 

Helpful?
4 Thank latrevwtravel
Miami Beach, Florida
2 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 7 January 2016 via mobile

The manager at Salvatore Ferragamo Bal Harbor is the worst and impolite employee in regards of customer service. Don't expect any help. And this review comes from a client that have several items from Ferragamo in his closet.

Helpful?
2 Thank Guiarashiro
Rotterdam, The Netherlands
Level Contributor
588 reviews
323 attraction reviews
common_n_attraction_reviews_1bd8 89 helpful votes
3 of 5 bubbles Reviewed 20 December 2015 via mobile

Suprised that you could rate this.. Museum is like one big room that's it. Store like any other high end. My husband was very happy to find his favorite cologne that is only sold in Rome, Milan and here. But as sight.. Would not normally mention it..

Helpful?
Thank Marjolein C
San Diego, California
Level Contributor
14 reviews
common_n_attraction_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed 30 November 2015 via mobile

This review is about product failure, dishonesty and questionable practices at Salvatore Ferragamo in San Francisco (store in Union Square) and San Diego (at Neiman Marcus), and how their managers tried to cheat me as a customer, perhaps at the direction of S. Ferragamo higher-level managers. I purchased a leather article from Salvatore Ferragamo (at Neiman Marcus in San Diego,... More 

Helpful?
4 Thank therovingone
Murrieta, California
Level Contributor
11 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 14 August 2015

Was in Florence in late May and bought a pair of shoes at the store. Size wasn't available but they were available in the Paris store. Ferragamo said they would mail the shoes back to me in the states from Paris. Paid for the shoes, and they never arrived. Cannot get anyone live on the phone in customer service and... More 

Helpful?
1 Thank Mike G
istanbul
Level Contributor
15 reviews
common_n_attraction_reviews_1bd8 17 helpful votes
2 of 5 bubbles Reviewed 22 July 2015 via mobile

I went to Ferragamo Tornabuoni, Firenze, great store, great choice, good designs but awful customer attention. When you go to buy shoes from this kind of store you expect perfect service, I tried patent leather shoes for tuxedo then asked the sales lady if I could take a picture to help me choose later. Once I did, a bald, slightly... More 

Helpful?
4 Thank ismail h

Travellers who viewed Salvatore Ferragamo also viewed

Florence, Province of Florence
Florence, Province of Florence
 
Florence, Province of Florence
Florence, Province of Florence
 

Been to Salvatore Ferragamo? Share your experiences!

Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Salvatore Ferragamo and other visitors
1 question
Ask a question
Questions? Get answers from Salvatore Ferragamo staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?