Dear Mr Rick, you made our tour guide cry, as you were interrupting her every 2 seconds while she was touring. As I already stated Cristina is a very professional tour guide, perfecly built for our Inferno tour, a tour we are operating since the year 2013. The tour is 2 hours long: 1 hour inside Palazzo Vecchio and 1 hour walking tour on the tracks of Dan Brown's Novel. We are in Florence and of course the monuments need to be explained, as they are world's famous masterpieces of art. During the tour we speak about the Novel, i. e. what happened in every specific place AND about the monuments we see during the itinerary. Your behaviour was not fair at all towards the tour guide and towards the other members of the party, as it was a GROUP tour and not a private tour just for you. After the tour you contacted us many times and we gave you the logic answer about the tour. You were not satisfied by our answer, you contacted the Viator Support and we explained the same to our Viator partners. Yesterday you tried to threaten us writing to us that you would have come to the office and make a bad review. We are answering your review in the logic way facts have occured and we would have been at your disposal to talk with a coffee if you had come. We have not seen you in our office for the whole day. I want to let our readers know that Cristina got ALL 5 STAR reviews on this tour on the very same day you had it with her, despite your thousend interruptions . Have a nice day Susanna