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Use Alps2Alps for a transfer between Lyon Airport and L'Alpe d'Huez. Was with my 2 kids for which I had asked for carseats. Everything was perfect and went really smoothly. Driver was waiting for us at the airport, carseats were installed, driving & service were perfect.
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Date of experience: December 2020
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They failed to turn up for our return trip in March - giving us only 3 hours notice. We demanded a refund, which they said would take 180 days! Almost nine months later, we have received nothing. They also won’t answer our emails. This is nothing less than theft. Avoid at all costs.…
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Date of experience: March 2020
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Great company, would highly recommend for your ski transfer. We’ve used these guys for a few years now and drivers always was skilled and punctual. This winter we had to cancel due to virus outbreak, but they kept us informed and returned our money in MAMs to use 100% for next booking as promised. Recommend! Will use them next time.…
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Date of experience: April 2020
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Really disappointed with the customer service. I cancelled a trip as a result of covid in March well within the companies cancellation window and was initially refused a refund. I argued the point and eventually got written confirmation that the refund would be issued within 180 days. It’s now 2 days until this deadline and the company have not responded to repeated emails. There is a reason I usually use mountaindropoffs who are a wonderful company. The customer service from these guys is appalling leaving a very bitter taste. …
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Date of experience: September 2020
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Response from ZaneKatrina, Public Relations Manager at Alps2Alps Transfers
Responded 22 Sep 2020
Dear adamchapman224, Unfortunately, we can't identify you by your nickname to investigate your claim. Anyway, we would like to confirm, that according to our records all refunds to our customers have been made according to our Terms & Conditions. Please contact us by e-mail so we can solve your request.
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Brilliant! Alps2alps transfers are just the best ski transfer company! Very professional and reliable. Quick responses to any questions. Can’t blame them in any way. Brilliant and will use again.
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Date of experience: March 2020
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