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Zermatt Tourismus

Open Now: 01:30 - 06:00, 08:30 - 00:00
Open today: 01:30 - 06:00, 08:30 - 00:00
Review Highlights
Very gGood Tourist Info Center

Helpful, friendly staff right outside the Zermatt Bahnhof (train station to Taesch parking garage... read more

Reviewed 22 October 2018
New York
friendly staff and with knowledge

Situated at the Bahnhof . You can't miss it. Where other Office du tourists often fail to have... read more

Reviewed 9 October 2018
Breda, The Netherlands
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Traveller Overview
  • Excellent42%
  • Very good30%
  • Average12%
  • Poor10%
  • Terrible6%
22 Oct 2018
“Very gGood Tourist Info Center”
9 Oct 2018
“friendly staff and with knowledge”
Information, tips and bookings for any trip to Zermatt: the team from Zermatt Tourism offers advice, help, brochures, tickets and even souvenirs to ensure that visitors enjoy the best possible stay. The expert team from Zermatt Tourism offers advice...more
Open Now
Hours Today: 01:30 - 06:00, 08:30 - 00:00
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Suggested duration: < 1 hour
Bahnhofplatz 5 | 3920 Zermatt, Zermatt 3920, Switzerland
+41 27 966 81 00
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from US$89.95
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from US$410.46
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Reviews (49)
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1 - 10 of 19 reviews
Reviewed 1 week ago

Nice offices, good language skills (to be expected) but sometimes simply to rough on the edges. You should represent luxury and top hospitality, please

Date of experience: January 2019
Thank Geneva2009
Zermatt_Tourism, Assistentin Administration at Zermatt Tourismus, responded to this reviewResponded today

We consider your feedback as an opportunity to constantly improve the quality of our services.

Reviewed 22 November 2018

When we were there, there was one line to ask questions ...however we needed to move to another line to purchase lift tickets. That person did not sound too enthusiastic to answer additional questions. If you know what you want, buy lift tickets at the...More

Date of experience: August 2018
Thank Andrew Z
Reviewed 22 October 2018

Helpful, friendly staff right outside the Zermatt Bahnhof (train station to Taesch parking garage as well as to the rest of Switzerland). Stop in and ask for the free Zermatt map - very well done and a must even for just walking the town!

Date of experience: September 2018
Thank SabreSailor
Reviewed 9 October 2018

Situated at the Bahnhof . You can't miss it. Where other Office du tourists often fail to have qualified staff. In this case not. The staff know there business

Date of experience: December 2017
Thank prinsenweier
Reviewed 12 September 2018

One of the best things about this charming Alpine location is the total absence of cars from the Main Street. The train line also ends here, making it feel just that bit more isolated and special. They do however have electric taxi carts so you...More

Date of experience: September 2018
1  Thank Burg34
Reviewed 14 August 2018

It really does depend who is at the desk in this place for your level of help. When I arrived in Zermatt last month the lady Silvie could not have been more helpful. She found for me and booked a very good hotel for a...More

Date of experience: August 2018
Thank martin A
Reviewed 23 June 2018

This is a place to visit in case one needs help. We were there couple times, the staff was always incredibly helpful and friendly, spoke English very well and answered all our questions.Tickets are available there as well. Sometimes there are queues but I think...More

Date of experience: June 2018
Thank Ella507
Reviewed 30 March 2018 via mobile

There was only one emplpyee who had to ask all the time her colleague (she disappeared in the other office), Unbelievable bad service embarassing and not professional

Date of experience: March 2018
Thank Claudia_Travelspot
Zermatt_Tourism, Administration at Zermatt Tourismus, responded to this reviewResponded 5 April 2018

There are always enough employees so that we can serve our customers at two counters. This was probably in connection with a shift change. We would like to apologize for the circumstances.

Reviewed 24 March 2018 via mobile

Staff is very helpfull with information for our holidays. We will never forget our zermatt stay. Awesome

Date of experience: February 2018
Thank TrailBlazer762052
Reviewed 4 March 2018

The staff is always ready to provide us with all information that we needed. We had seen how patience they were dealing with a Japanese tourist who was not really good to converse in the English language. Most of the time he will speak in...More

Date of experience: December 2017
Thank ItsmePJ
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Questions & Answers
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7 August 2017|
Response from OneWayVancouver | Reviewed this property |
Just contact Zermatt Tourismus directly with your questions. I'm sure their friendly, helpful staff would be able to answer you.