Dear Mr. Wilson,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the last-minute cancellation of your tour while you were already present at our counter.
On the night of October 8th, we received an official alert from the Port of Portimão forecasting a significant storm, which could create unsafe sea conditions. To prioritize the safety and well-being of our passengers, we made the difficult decision to cancel all tours for that day. You can view the official maritime warning that guided our decision through this link: Maritime Warning.
We understand that other companies may have chosen to proceed with their operations. While we regret the disappointment this caused, we’re glad to know you were able to enjoy a boat tour with the neighboring company, even under such circumstances.
At CarvoeiroCaves®, we strive to offer the best possible experience to our guests, and we apologize that we could not meet expectations on this occasion.
Thank you for your understanding, and we hope to have the opportunity to welcome you on board in the future, under better conditions.
Kind regards,
Teresa Baselli
CarvoeiroCaves® Team