Talixo - Athens

Talixo - Athens: Hours, Address, Talixo - Athens Review: 1/5

Talixo - Athens
1
12:00 AM - 11:30 PM
Monday
12:00 AM - 11:30 PM
Tuesday
12:00 AM - 11:30 PM
Wednesday
12:00 AM - 11:30 PM
Thursday
12:00 AM - 11:30 PM
Friday
12:00 AM - 11:30 PM
Saturday
12:00 AM - 11:30 PM
Sunday
12:00 AM - 11:30 PM
About
Talixo is a ground transportation tech company based in Berlin and offering 4 standardized booking categories, from taxi to first class, in 100+ countries.
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The area
Address

1.0
1 review
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Ikecia S
Louisville, KY11 contributions
Abandoned in Athens Greece
Mar 2020
Do not use this company, I will share why.

I am a travel agent who booked through Expedia itinerary 7522605328919. I hosted a trip to Greece with two doctors whom were looking for the entire Athens experience. I booked a roundtrip airpost/hotel drop off and pick up. The morning before we were supposed to depart I followed the itinerary instructions and sent email to Talixo confirming that my pickup time is 3:00 a.m. I followed exact instructions. The driver arrived at 12:00 a.m. and stayed until 12:15 a.m. (he was the same driver who picked us up from the airport). The driver did not call us, did not request that the concierge (5 star hotel) contact us, he simply waited and then left after 15 minutes. I was notified by an email message that my driver had cancelled the trip because we did not show up for our ride. There was a link in the email to contact the driver. I immediately contacted the driver and advised that he had come 3 hours too early and he simply responded that I would need to contact Expedia. I attempted to call Expedia however the wait time was well over 2 hours. While holding I wrote the company directly to inform them that a mistake had been made, the driver came at a time not listed on the reservation and that we would need to be picked up. The company shared the same sentiments as the driver, call Expedia there is nothing they could do even though they had plenty of time to correct the situation. I sent emails with proof of pickup times and everything and in the end they declined to pick us up and deliver us to the airport, We found ourselves at the last minute cramming all of our luggage in a small taxi that smelled like cigerette smoked...this did not impress my clients at all. We approced concierge about this issue and they advised that it is common and that the drivers typically will only make 2 pickups at noon or midnight. I rarely give a bad review but this company derved it because I provided them with an opputunity to do the right thing and they refused. We barely made our flight, would have been in a bad place if we didnt have 60 euros to pay another taxi, plus we'd tipped the driver really well when we arrived and that did not provide an incentive for him to come back and get us.
Written 19 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
TalixoTeam
Dear Customer, Have you already forwarded your complaint to our QE team at complaints@talixo.com? We would like to look into your case further as we can not locate this booking number. We look forward to hearing from you to come to a satisfactory solution. All the best, Your Talixo Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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