Thank you for bringing your concerns to our attention, and we sincerely apologize for any inconvenience you experienced during your recent tour with us.
Regarding your accommodation, the hotels we booked for you are all 4-star with high rates on booking.com establishments, as listed below:
Amalia Hotel in Athens
Asha Hotel with caldera view in Santorini
Castelo City with Deluxe room sea view in Crete
Daluze Hotel in Preveza
Harmony Hotel in Mykonos
Prior to your trip, you were provided with information about these hotels, and there were no indications that you were dissatisfied with them.
You requested the exclusion of private tours from the itinerary in each location, but then demanded a private tour of Knossos in Crete without additional charge.
Additionally, we noted that you initially uploaded a 5-star review before your visit to Crete, but later changed it to 1 star, citing reasons related to not wanting to pay for local services.
We understand your concerns, but it's important to clarify that our tour package includes certain services and accommodations based on the agreed-upon terms.
You have to understand that any tour operator arranging holidays spanning 14 days across mainland Greece, the Greek Islands (Crete, Mykonos, and Santorini), and Turkey incurs costs in organizing and facilitating your trip.
Additionally, we refunded €60 to address the misunderstanding regarding the local services, which arose from frequent communication on your part
Furthermore, it's important to note that a driver's role is primarily transportation and cannot offer in-depth archaeological information.
We understand your preference to keep costs down by not booking a licensed tour guide, but it's essential to recognize the distinction between using an Uber service and hiring a private chauffeur for a guided tour experience
While it's possible to organize such a trip independently, you sought our assistance and expertise to ensure a smooth and enjoyable experience as we worked for your last minutes changes