I was part of the tour that took place on November 17th, with Emilia as tour guide. Arguably, this tour was the biggest reason we came to Finland. As I guess many others did as well, I decided for this company based on how positive the reviews were.
However, we are deeply disappointed with our experience with Beyond Arctic. One of the main reasons I decided for this company & tour was because, according to them, they go the extra mile in order to make the most of the experience. Sadly, this was not the case.
We started at a spot close to Rovaniemi to watch an aurora that the guide deemed as "rather low". She took a couple of pics of us, and when the aurora was starting to get better there, she told us we needed to go somewhere else because there was a guide from another company. We then went somewhere else that was supposedly more "promising". The aurora there was even weaker, and she took only one more pic of us.
We were told we may go somewhere else (a 3rd spot), but that never happened. It was a very cold night, so I can understand that the guide would want to head home. However, it was still disappointing.
A few days later, Beyond Arctic sent us the pictures. We got the pictures of the aurora (landscape pictures, which were nice & decent), one group picture at the 1st spot and a final picture at the 2nd spot.
The first picture (group picture) was not well taken, because our bodies were basically covering up the parts where the aurora was the most intense... The second picture was blurry (attached in the review so that potential customers can judge for themselves)...
These are mistakes that should have been prevented. This is as simple as telling: "move a bit to the right/left" or "the pic is blurry, let's take another one".
However, this just shows a total lack of interest on the guide's side. In my humble opinion, I think she should have made sure that, at least, we could all get ONE decent picture.
I do not think this is asking for a lot, given that we paid 125€ each and came from very far to take this tour.
*I emailed Beyond Arctic to send me all the pics taken by the guide and they emailed me 2 more pics. Unfortunately, they were not any better. For a party of 2 people, 5 pics were taken in total. For a photography tour, not many pictures are taken...
Given the positive reviews, I guess this all depends on being "lucky" and being led by a guide that wants to perform a good job. Sadly, this was not our case and we really regret not booking another option at Rovaniemi.