Gray Line Iceland

Gray Line Iceland

Gray Line Iceland
4.5
Historical & Heritage ToursWalking ToursDolphin & Whale Watching
About
Gray Line Iceland is a leading tourism specialists in Iceland, offering a range of sightseeing, day tours, vacation packages and tailor-made travel services. Building on more than a quarter-century of experience, Gray Line is the go-to local expert for sightseeing and destinations around Iceland. The company proudly carries the "Blue Diamond" logo of Gray Line World Wide, which guarantees the same level of care, professionalism and dedication that has fuelled the success of the planet's largest sightseeing company for over 100 years.
Reykjavik, Iceland
Meets animal welfare guidelines

Awards
Travellers' Choice
2024

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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

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4.5
4.5 of 5 bubbles8,733 reviews
Excellent
5,492
Very good
1,574
Average
662
Poor
403
Terrible
605

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Jayne H
8 contributions
5.0 of 5 bubbles
Nov 2023 • Couples
Whilst it was an early start for the excursion (7:30am) to the Golden Circle, I can honestly say without any hesitation that this trip was well worth the effort. The locations we visited were breathe taking and awe inspiring, something that will stay in my memory for a very long time. The travel guide, Michael was particularly good at his job and added an extra layer of enjoyment and interest to the trip. I would recommend anyone visiting Iceland to book on this excursion, you won't be disappointed but be sure to take a hat and some gloves, it was particularly cold.
Written 3 November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Lisa H
Portland, OR18 contributions
5.0 of 5 bubbles
Aug 2023
Bo (guide) and Kamil (driver) for the 7 hour Golden Circle Classic Bus Tour were fantastic!
Bo was funny, knowledgeable, and good at making sure that all passengers understood the amount of time we had at each stop and when we were leaving that particular location.
He gave so much great information about the 3 Golden Circle stops but also did a lot of improvised facts along the way when we would see something (like Icelandic Horses in a passing field) that it felt personalized, not scripted.
Though you can buy food at the stops (no eating or drinking on the bus - except water) I would recommend that you pack your own lunch and snacks so that you aren't spending all your time waiting in the line to buy food.
And yes, an hour or so at each stop feels a little rushed, this is still a great overview of 3 amazing locals outside of Reykjavik in the countryside.
Written 25 August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Monique D
Maaseik, Belgium20 contributions
5.0 of 5 bubbles
Jan 2024 • Couples
Lava tours Fuertaventura.
Day trip to the island with guidance in a minivan.
The owner guides max.
8 people for 8 hours on a tour around the island.
Very helpful friendly woman, speaks Spanish, Italian and English.
Google
Written 16 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

rakele a
1 contribution
1.0 of 5 bubbles
Apr 2024 • Family
Pick up didn’t happened, not sure what happened we were definitely waiting and there! Saw no green bus as the agent mentioned and definitely no pick up for me and my daughter :( So we didn’t get to do any activities of the planned and paid tour of the golden circle.
No refund offered, only option to rebook the following day with any consideration of existing plan we had. I Was made to feel it was our fault, like we were lying and felt completely abandoned. Only option offered by the agent on the phone was to still attend the blue lagoons, this too did not go well, we were simply emailed the time to be at the bus station, we were told to be sure to be at 17:20 at the bus station only to be told when we arrived that the bus was not departing before 18h so we had to wait 40m! No other instructions given by the Grey line’s agent on the email I had to request, only the time and wished us a good day! It’s hard to enjoy THE day when you paid €200 for a tour that didn’t happen! To continue what was already a extremely stressful and disappointing day, when we arrived at the blue lagoon we were told they had no booking with our name, probably because we should have been part of a group, but no trace of the group name either! We spent the next 30m trying to call Grey line without success as they were already closed. Only got a called back had to email them asking for the booking reference for the lagoon entry. By then the lovely lady at the lagoon reception who had also tried multiple time to call them, could see on our tour tickets that i paid the entry and she could see my distress at the situation allowed us in anyway. She even offered a drink to my daughter.
The only good interaction i had with Grey line was from an agent called Paul whom replied to my first email and called me back at the lagoon.
For the rest I feel cheated of €200! Which as a single mother is lot of money! We Did not see the golden circle and I ended up with a very disappointed daughter :(

We had two tours with Artic adventures and everything was 10 stars and smooth but sadly i cannot say the same of Grey line.
Written 15 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Rakele, Thank you for your recent review. We regret that we did not deliver our usual standard of service. Our team here at Gray Line is committed to providing high-quality customer service to all of our customers. We understand the frustration this has caused you and we are saddened by the fact that this has happened. Our phone lines might get busy at certain moments, especially during pick-ups between 07:00 and 12:00 when we have day tours scheduled for departure. Our team is doing their best to answer the phone as soon as possible and we operate a 24/7 phone line service, hence why currently our answering time is less than 1 minute. Oddly, you have to call several times when our team is available to answer queries over the phone and through email. As we see, our colleague Paul answered your email a few minutes after you sent those. The first instance was on April 4 when you were asking for the pick-up confirmation and the latest was on April 13 when you were asking for the booking reference number of your Blue Lagoon admission and called you the same day to assist you further with the needed information. We still hope that you were able to enjoy your stay here in Iceland. Sincerely, Gray LineTeam
Written 18 April 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Paul M
14 contributions
4.0 of 5 bubbles
Dec 2023 • Solo
Northern light Tours. Did what it said on the tin, seeing lights very much hit or miss Iceland, so may as well go with the cheapest option, with chance of other chases at no extra cost. Make sure you study your phone settings beforehand!
Written 14 December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Víctor S
3 contributions
5.0 of 5 bubbles
Feb 2024 • Family
My group of 52 people have been lucky enough to do a 7 nights Iceland Tour with the best driver (Gregor) and our great tour guide (Kristi). We all feel that our trip in Iceland with them was the best we have ever had in our life.

The whole experience from the first mail of planning stage to farewells at KEF airport was faultless. Our driver Gregor was fantastic and went way beyond all expectations to show us everything they possibly could. The guides suggested in the capital and the small towns around Iceland were very informative and friendly.

Kristi was really nice with the group and help us discover some hidden places around Iceland based from her experience.

We had really great communication between driver, tour guide and myself to carry all of our group in a very positive way.

I would certainly use Gray Line Iceland again. We will recommend you to our friends and family.

We do not have even one complaint of the whole trip.

We will sure be back in Iceland for the summer and will definitely request to have Gregor and Kristi along with us, as we are sure this trip was amazing thanks to them.

Thank you so much again.
Greetings from Mexico.
Written 13 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Customer, Thank you for choosing Gray Line and for your wonderful review. We are delighted to read about your experience. Thank you for your kind words about one of our guides and drivers. We hope we will have the joy of welcoming you back in the near future. Best regards, GrayLineTeam
Written 29 March 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Viv R
Northamptonshire, UK56 contributions
5.0 of 5 bubbles
Jan 2024 • Couples
With our Golden Circle tour, loved that we were picked up and dropped off at our hotel. We had 4 attractions in our trip and everything ran to clockwork. There was enough time to see what we needed to and to have a comfort break. We really felt we had had a great taste of Iceland condensed into a day.
On the bus driver was fab & Emilia gave the most amazing commentary - she was knowledgable, interesting and really enthusiastic. The perfect guide. Thank you so much EMILIA you are a credit to Grayline
Written 13 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jenny G
2 contributions
1.0 of 5 bubbles
Feb 2024 • Family
We were driving along in our car at 90km/h which was the speed limit when a grayling coach full of tourists flew past us doing well over the limit. In front of us was a fuel tanker, thankfully I had left enough braking distance and the coach pulled into it. He then proceeded to overtake the coach, twice miss judging and ping into the path of an oncoming car and having to squeeze back in. One extremely narrow miss which could easily have been a very different story given this was a fuel tanker he was overtaking.
Written 24 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Anonymous855
Trabuco Canyon, California1,791 contributions
3.0 of 5 bubbles
Jul 2022
It would be helpful to everyone if we understood there is no "official" stop for lunch. Each time you stop you decide if you want to eat, see the site or go into a gift shop and use the WC. There isn't time to do it all...good gracious. I felt like I was on a marathon. The guide, Oliver, was very good but there was a lot of confusion right from the beginning about what bus stop we needed to appear at. I was genuinely worried as we were arriving the night beforehand and did not have access to email in transit that day so it came as a surprise. Dang! I completely misunderstood the minuscule time we would spend at each stop. You couldn't really explore, just look at what you're missing. People booking this option need to be honest about what type of tour they want and not just be driven by the name Gray line and the low cost.
Written 8 August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

geemacni
Bangor, UK17 contributions
5.0 of 5 bubbles
Dec 2023 • Couples
We enjoyed an excellent trip, on the golden circle tour. Very efficient pickup at our hotel stop and transferred to the coach location. Our host, Karen, was excellent at providing interesting information throughout the trip and kept us amused at times with her delivery.
A good balance between driving time, compared to leisure time, at each location.
Written 5 December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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GRAY LINE ICELAND (Reykjavik) - All You Need to Know BEFORE You Go

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