Pick up didn’t happened, not sure what happened we were definitely waiting and there! Saw no green bus as the agent mentioned and definitely no pick up for me and my daughter :( So we didn’t get to do any activities of the planned and paid tour of the golden circle.
No refund offered, only option to rebook the following day with any consideration of existing plan we had. I Was made to feel it was our fault, like we were lying and felt completely abandoned. Only option offered by the agent on the phone was to still attend the blue lagoons, this too did not go well, we were simply emailed the time to be at the bus station, we were told to be sure to be at 17:20 at the bus station only to be told when we arrived that the bus was not departing before 18h so we had to wait 40m! No other instructions given by the Grey line’s agent on the email I had to request, only the time and wished us a good day! It’s hard to enjoy THE day when you paid €200 for a tour that didn’t happen! To continue what was already a extremely stressful and disappointing day, when we arrived at the blue lagoon we were told they had no booking with our name, probably because we should have been part of a group, but no trace of the group name either! We spent the next 30m trying to call Grey line without success as they were already closed. Only got a called back had to email them asking for the booking reference for the lagoon entry. By then the lovely lady at the lagoon reception who had also tried multiple time to call them, could see on our tour tickets that i paid the entry and she could see my distress at the situation allowed us in anyway. She even offered a drink to my daughter.
The only good interaction i had with Grey line was from an agent called Paul whom replied to my first email and called me back at the lagoon.
For the rest I feel cheated of €200! Which as a single mother is lot of money! We Did not see the golden circle and I ended up with a very disappointed daughter :(
We had two tours with Artic adventures and everything was 10 stars and smooth but sadly i cannot say the same of Grey line.