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NPF Bassetts Pole Adventure Park

175 Reviews
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NPF Bassetts Pole Adventure Park

175 Reviews
Sorry, there are no tours or activities available to book online for the date(s) you selected. Please choose a different date.
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Mercedes165 wrote a review 11 Apr
London, United Kingdom13 contributions17 helpful votes
We had a brilliant experience doing axe throwing. The service was brilliant from Kerry supporting me with the booking process and Chris A our guide who was fantastic. All in all a great atmosphere and set up. We will definitely be returning soon, thank you!
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Date of experience: April 2021
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Shakka Lakka Bebbeh wrote a review Dec 2020
Birmingham, United Kingdom16 contributions2 helpful votes
Absolutely awesome. This has been my 3rd visit with my mates and all 3 times have been a blast. Kerry and her team are great, very helpful, friendly and very professional. I was even silly enough to leave my phone in the overalls and had gone all the way home before I realised that I had left it there! Called NPF they fished through and got my phone out and to me before it went into the laundry. I cannot stress enough how great a place it is that actually put the effort into making it a fun day for everyone. Will definitely be back again with more people. Thank you Kerry and the NPF team.
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Date of experience: December 2020
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clare_mellor wrote a review Oct 2020
3 contributions
Amazing Morning for the kids at Laser tag in the woods, instructor was amazing, kids had a blast, all safe and secure and great fun would really recommend. We booked a laser tag party for my daughters 9th Birthday, kids aged from 7-9. Great facility cant wait to come back with a group of adults to try some of your other activities on offer. Really well organised as well
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Date of experience: October 2020
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Thomas Sheldon wrote a review Oct 2020
Tamworth, United Kingdom1 contribution
Had an absolutely amazing experience on the walk on airsoft. Guidelines were followed and staff were helpful!
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Date of experience: October 2020
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Tom M wrote a review Oct 2020
4 contributions
I have just attended a stag and hen party at NPF Bassetts Pole and was shocked at the absolutely negligent state of their health and safety in response to coronavirus. The organisers of our party had been constantly in touch with NPF Bassetts Pole to check that they were able to safely cater for our session on the inflatable play. NPF assured us that this was all fine and safe. Upon arrival, there were 5 sanitiser bottles on one table, encouraging people to break social distancing in order to use them. I would suggest spreading out these sanitiser bottles so that people do not break social distancing. We were also required to sign a form and again, these were all on one table, although there were other tables available. Pens were given out of a communal box and were not sanitised before reuse. None of the staff were wearing face masks and there were no social distancing markers anywhere. This did not inspire confidence and safety.  My party of 15 had questioned how they would be able to cater for all of us in line with government restrictions but had been reassured that measures were in place. They were not. In fact, apart from bottles of sanitiser dotted randomly around and a few generic posters about social distancing and Covid, there were absolutely no other new measures followed. Staff continued to not wear masks even when breaking the 2m rule to help people with PPE. Bubbles or pods as NPF's website refers to them were consistently broken by members of other parties and staff that had been with other parties breaking into our bubble/pod. I refused to take part in the activities after arrival to find the shocking negligence in effect. There was no check on how many different households were part of the activity, no track and trace etc. To begin with, we proceeded to get herded into smaller and smaller semi enclosed outdoor spaces until we were finally told to sit shoulder to shoulder at a large table. Once again, I did not and the activity leader asked if I was participating. I raised my concerns about social distancing and he just said that they had done everything that they could. This is a complete reversal to the reassurances that we were given prior to our activities but of course, it doesn't matter now, does it? We were there and they already have our money.The first activity was a sausage jump, in which participants sit on an inflatable sausage (not socially distanced form each other) and attempt to jump the sausage in a race against the other team. The second activity was the "carpet roll" which involved participants standing even closer together. The third activity was an assault course, which two participants could run side by side but this was not sanitised inbetween participants from different houses. The last few activities involved participants taking it in turns to share inflatable protective suits. These were not sanitised inbetween uses. The headgear was given a wipe but this did not happen upon every swap. The member of staff organising the activities herded people together on multiple occasions for photographs, not socially distancing and not wearing masks. Participants were then shown back out to the main area at the end of the activities. NPF's website states that it is a Covid secure outdoor sports and facilities venue. It is my suspicion that they have used this catch all phrase to avoid properly risk assessing each of it's activities. The website also describes one way systems, which I did not see any sign of during my visit. My question is how you can justify calling the inflatable activities safe when you operate like this? I frankly feel absolutely disgusted at NPF's apparent lack of concern in this pandemic.
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Date of experience: October 2020
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