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Ballater VisitScotland iCentre

Closed Now: 10:00 - 17:00
Open today: 10:00 - 17:00
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Review Highlights
Very helpful and knowledgeable staff

Went in to get info about surrounding areas and was made welcome from the second we walked in. Gave... read more

Reviewed 24 September 2018
373colinb
,
Aberdeen, United Kingdom
Lovely to see the new premises.

This is the 4th year in a row that we have visited Ballater, and the first time we have seen the... read more

Reviewed 14 September 2018
johnhouston2
,
Knaresborough, United Kingdom
Read all 37 reviews
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Traveller Overview
  • Excellent79%
  • Very good13%
  • Average0%
  • Poor0%
  • Terrible8%
Travellers talk about
“helpful staff”(4 reviews)
“royal deeside”(2 reviews)
About
Closed Now
Hours Today: 10:00 - 17:00
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Contact
| Old Royal Station, Station Square, Ballater AB35 5QB, Scotland
Website
+44 1339 755306
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Reviews (37)
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1 - 10 of 36 reviews
Reviewed 24 September 2018

Went in to get info about surrounding areas and was made welcome from the second we walked in. Gave us loads of info about things not just close by but further afield as well. Well done guys for great customer serviceMore

1  Thank 373colinb
Jackie D, Manager at Ballater VisitScotland iCentre, responded to this reviewResponded 5 October 2018

Hi Colin It is great to get feedback like this and I thank you for taking the time to write a review on our iCentre and the service you received. I hope you get to visit the area again and come in to see us....More

Reviewed 14 September 2018

This is the 4th year in a row that we have visited Ballater, and the first time we have seen the newly reopened station. These new premises do the Visitor Centre proud - and vice versa - and the new visitor centre is top class.More

Thank johnhouston2
Jackie D, Manager at Ballater VisitScotland iCentre, responded to this reviewResponded 5 October 2018

Hi John Thank you for your comments, yes we are happy to be back into the re-opened station and are enjoying welcoming lots of visitors to the area. We have lots of new staff so I am particularly happy to hear that you received great...More

Reviewed 24 August 2018

This centre has just moved back across the road into the station following a fire that destroyed the station building. It is full of nice high quality souvenirs and lovely friendly staff. The only downside for me is that more space isn’t given over to...More

Thank jetice_10
Jackie D, Manager at Ballater VisitScotland iCentre, responded to this reviewResponded 3 September 2018

Hi Thank you for your review and lovely comments. We are so pleased to be back in the Old Royal Station - it is a stunning building and the staff are getting used to the much bigger space. We are still working on our free...More

Reviewed 16 July 2018 via mobile

We consider ourselves to be pretty self- sufficient planning vacations. Being generous to ourselves our selections could rate a "4" or better! However, today we got outstanding help from a delightful, unassuming agent/ attendant (named Kirsten) at the Visit Scotland Information Center right across from...More

2  Thank Sunapeesoul
Jackie D, Manager at Ballater VisitScotland iCentre, responded to this reviewResponded 20 July 2018

Thank you for the great review. Kirsten has been made aware of your review also and is glad that she was able to help you enjoy your time in Deeside. Our aim is to inspire visitors to enjoy the local area and the whole of...More

Reviewed 5 July 2018 via mobile

We stopped in the welcome center several times. We got maps and many ideas of things to do around town! Pat was extremely helpful and contributed greatly to a trip we’ll never forget. Thanks so much. Hope you enjoy the transition back to the bigger...More

Thank Tonya L
Jackie D, Manager at Ballater VisitScotland iCentre, responded to this reviewResponded 6 July 2018

Hi Tonya Thank you for your review and your good wishes for our move back to the Railway Station. We are indeed looking forward to being back in the new building which is looking stunning!. I will make sure that your feedback is passed onto...More

Reviewed 5 July 2018 via mobile

Spent a week in Ballater and made several visits to the local visitors center. Met Pat working there and she was incredibly helpful. Gave us many ideas of things to do and directions as to how to get there. Even helped us find the allusive...More

Thank JRHowelligan
Jackie D, Manager at Ballater VisitScotland iCentre, responded to this reviewResponded 6 July 2018

Hi Thank you for the review and I am so glad to hear you managed to see a Highland Coo! It is also great to hear that you enjoyed the service you got from the ladies in Ballater. I will make sure that I pass...More

Reviewed 2 July 2018 via mobile

I visited the centre on Sat 30th of June. I was looking for accommodation in Ballater that evening which in my opinion was a challenge at such short notice at this time of year! But the hotel I was already booked into was terrible &...More

Thank sandyraffan
Jackie D, Manager at Ballater VisitScotland iCentre, responded to this reviewResponded 5 July 2018

Hi Sandra Thank you for taking the time to leave us a review and for your lovely comments. I am glad to hear that you found our service helpful and that we were able to solve your issue and let you enjoy your time in...More

Reviewed 24 June 2018

I was appalled at the attitude of the woman who was sat behind the desk at this so called information centre around 2:30 pm on Friday 22nd June. I have rarely encountered anyone so unhelpful and nasty. I was not allowed to take one of...More

Thank hate-popups
Jackie D, Manager at Ballater VisitScotland iCentre, responded to this reviewResponded 5 July 2018

Hi I was disappointed to read your review and that the service you felt you received was not friendly or professional. I have spoken with Pat, the member of staff on duty that day, and she has let me know that as the Ballater walks...More

Reviewed 20 June 2018 via mobile

Went to centre to ask about dog friendly establishments. We have visited Dundee and Jedburgh information centres and found them to be very dog friendly and helpful. Although we were given the information requested at this centre the dog was not allowed in this office...More

Thank Peter S
Jackie D, Manager at Ballater VisitScotland iCentre, responded to this reviewResponded 22 June 2018

Dear Peter I am sorry to hear that you did not feel that you got the best service when you came into the iCentre. I have chatted with Pat about your visit, and she let me know that she did explain that a member of...More

Reviewed 6 June 2018

As a repeat visitor, I quickly learned that this should be one of the first visits that you make to the Ballater area. Pat and her colleagues are friendly, helpful and have consistently provided us with information that has added so much to our time...More

Thank Mileaminute439
Jackie D, Manager at Ballater VisitScotland iCentre, responded to this reviewResponded 8 June 2018

Wow - thank you for this review which is everything I like to hear about our iCentre. Indeed our staff have a wealth of knowledge in the local area and beyond and love sharing this. Hopefully next time you return, we will be back in...More

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Questions & Answers
Ask a question
Rolinsky
19 August 2016|
AnswerShow all 2 answers
Response from Jackie D | Property representative |
Hi - we would love to give you all the information you need. It would be much easier to email it to you - would it be possible for you to email us- then we could look at all the options and let you know them so you could... More
0
Votes
ginny j
22 January 2015|
Answer
Response from sownack |
Hmmm, I'm not quite sure what you are asking here. There is accommodation to suit all pockets in Ballater and there is a website called Visit Ballater (you need to google this, I'm not allowed to give the site details here... More
0
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