Campus West Welwyn Garden City

Campus West Welwyn Garden City

Campus West Welwyn Garden City
4.5
9:30 AM - 11:00 PM
Monday
9:30 AM - 11:00 PM
Tuesday
9:30 AM - 11:00 PM
Wednesday
9:30 AM - 11:00 PM
Thursday
9:30 AM - 11:00 PM
Friday
9:30 AM - 11:00 PM
Saturday
9:30 AM - 11:00 PM
Sunday
9:30 AM - 11:00 PM
About
Campus West is home to all your entertainment needs under one roof. A refreshing and original mix of cinema, roller skating and soft play , with food and drink available all day from Humphrey's. Campus West is an independent 3-screen cinema which shows the latest blockbusters and independent films on the day of nationwide release, plus Event Cinema screenings of live theatre, opera and ballet. RollerCity is the only purpose-built roller rink in Hertfordshire which hosts skate sessions, parties and fitness classes. Soft Play City is a bright, clean and spacious soft play centre with dedicated age zones 0-8. With no time limit on play sessions, Soft Play City is a lovely venue for children’s parties. Humphrey’s is a comfortable space to relax, with an airy lounge and outdoor balcony overlooking the leafy campus. Free Zebra Discount Cards are available with offers across all venues.
Duration: More than 3 hours
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  • 822gazzap
    6 contributions
    5.0 of 5 bubbles
    A little gem for a family afternoon
    A gem of a place, very local to us. quite a lot under 1 roof and one of our Son's favorite go to places. Very affordable, friendly staff, softly area, roller skating, cinema and coffee lounge, plenty to spend a family afternoon.
    Visited July 2023
    Written 5 August 2023
  • Ijuhyg
    4 contributions
    5.0 of 5 bubbles
    Didn’t have a clue we had this gem so close by
    Extremely friendly and helpful staff and spotlessly clean. Would highly recommend a visit. I’ve driven past Campus West so many times but never visited because I very wrongly assumed it would be uncomfortable and not really worth the visit. How wrong I was, my daughter and I had a lovely time.
    Visited January 2024
    Travelled with family
    Written 29 January 2024
  • Cataholic
    150 contributions
    5.0 of 5 bubbles
    Very enjoyable evening
    Very enjoyable evening watching live screening of NYE. Great play, pleasant environment and staff very efficient and friendly. Particular thanks to the guy who sorted out my tickets after I left my phone at home.
    Visited May 2024
    Travelled as a couple
    Written 11 May 2024
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

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4.5
4.5 of 5 bubbles149 reviews
Excellent
94
Very good
36
Average
7
Poor
5
Terrible
7

Andy S
Hertford, UK152 contributions
1.0 of 5 bubbles
Jan 2020
Came here Sunday 26th with family as thought it would be a good place to meet up.
Can't believe that they charge adults £3.00 each just to enter and £3.75 for my 14 month old grandson.
We used the toddler & baby section of the centre, which was basic and most of the cushions were dirty and torn and the place just looked neglected. Only 1 half of the audible animals worked. A lot of the tables were full of left over food baskets and cups so you had to clean up before you could sit down. In the whole time we were there we saw 1 member of staff enter this part of the soft play centre and still they left without clearing the tables. There were much older children running in and out of the baby area throwing the balls from the ball pit and generally being a nuisance to the younger infants again no member of staff could be seen and entry by the older children was not being policed by either the staff or their parents.

Not a good experience and I won't bother to return . Far too expensive for what is on offer
Written 28 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi, Andy, and really sorry to hear you had a bad experience at Soft Play City. We regularly get comments about how clean the soft play area is, and how friendly and helpful the staff at Campus West are, so it's a shame to hear your comments. We do our best to make it clear to all customers in our Rules of Play on our website, and on the walls of Soft Play City that, whilst the Campus West team supervise the play equipment and help maximise your children’s enjoyment, they are not a replacement for parental supervision. To help lower the price we recommend to all our customers at the point of sale to sign up to our free Zebra Discount – the discount is not instant, but if you apply online now it will work for your next visit! For instance, as an accompanying adult you will receive 50% off your ticket, reducing it to £1.50. We will pass on your feedback to the team and look into the equipment, as you mention. Thanks again for taking the time to leave us feedback, and hope to see in again in the future. Best Wishes, CW
Written 29 January 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Robb B
8 contributions
2.0 of 5 bubbles
Nov 2023 • Couples


Dear Campus West management

I am writing to express my extreme dissatisfaction with the abysmal parking ticket purchasing experience at the new car park associated with Campus West. The sheer incompetence and inefficiency of the system not only wasted our time but also jeopardized our plans to attend a show.

Attempting to buy a parking ticket was an exercise in frustration as the system proved to be pathetically slow and shockingly difficult to navigate. The connection was so sluggish that it repeatedly dropped out, preventing us from completing the transaction. This glitch-ridden process not only tested our patience but also made it impossible for us, along with a sizable queue of equally frustrated individuals, to secure our parking spaces in a timely manner.

Despite arriving well in advance to ensure a seamless parking experience and make our way to the show, the night took a disastrous turn. The interminable wait caused by the malfunctioning ticket machine resulted in a delay of 20 minutes, causing us to miss a significant portion of the performance.

This level of service is not only unacceptable but also reflects poorly on the reputation of your establishment. Such a fundamental flaw in the parking ticket system is inexcusable and should be addressed urgently to prevent further inconveniences for visitors.

I implore you to take immediate action to rectify this issue and implement a more reliable and efficient parking ticket purchase system. Visitors should not have to endure such a frustrating experience, especially when they are trying to enjoy an event at your venue.

I trust that you will treat this matter with the seriousness it deserves and make the necessary improvements to ensure a smoother and more enjoyable experience for all patrons.

Sincerely,
Robb Barrett

Written 27 November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Emily
Welwyn Garden City, UK1 contribution
5.0 of 5 bubbles
Sept 2020 • Family
Campus West is a true gem - with 3 excellent cinema screens, a fantastic soft play, large roller rink and a really lovely cafe (with very comfy seating and lovely balcony for summer months), it’s really worth a visit. I have been really impressed with how they have implemented COVID secure measures. The staff are great, always kind and welcoming and the whole venue has a lovely vibe. Highly recommend a visit either to use one of the great leisure facilities or just to sit in the cafe for a warm drink.
Written 21 October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your lovely feedback, Emily - we're delighted that you always feel welcome here at Campus West, and with our 'new normal' set-up, continue to feel at ease. We look forward to welcoming you back soon! Best Wishes, CW
Written 23 October 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Eleftheria P
2 contributions
1.0 of 5 bubbles
Nov 2023 • Solo
The place was empty (not surprised why) I ordered a toastie and a tea. I went up to pour milk into my tiny tea, buy it was empty, so I had to ask and wait for some. Then after 20 mins of waiting for my toastie I went up and asked where it was, as I was on an hour lunch break, only to discover the man hadn't even placed the order and only then rang the kitchen to put it in! He told me it would take 2 more mins...10 mins later I go up again and am told to carry on waiting! Finally, I see 2 waitors walking around trying to find my table, even though I had an order number card and had told them where I was sitting! They didn't even apologise for the delay or thank me for my patience! After all that the toastie was cold and I had spent nearly £10! Disgusting service, will never be going back again!
Written 8 November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Barbara M
Welwyn Garden City, UK35 contributions
5.0 of 5 bubbles
Dec 2022 • Friends
Very funny and entertaining evening. Lots of audience involvement with a talented cast that brought a cheeky alternative to the family panto. You could see the cast were having fun, ad-libbing as they went along! All cast were great, the interaction between 'Jim and his mum' was hilarious. Well done Jim on the 50 pressups!!!
Shout out to the staff at Campus West too, you were excellent!
See you all again this time next year!
Written 28 December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Martin C
Hertfordshire, UK20 contributions
3.0 of 5 bubbles
Jan 2020 • Friends
Overall a reasonable venue for cinema and for meeting friends etc. Staff at Humphreys Cafe were friendly and helpful. Unfortunately my visit was spoilt by losing a wallet whilst I was there (which was recovered) but despite leaving name, address, contact phone numbers, email address etc I wasn’t contacted. I emailed - no reply. After a week I went back and the wallet was handed over. Excellent. Got home to find a response to my email saying that ‘they hadn’t found the wallet’ ( the one I’d just retrieved from them!). As a customer I am disappointed with the poor communication within the team.
Written 16 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Martin, firstly, thank you for your kind words about our venue and staff, it’s always rewarding to hear this! But we’re sorry to learn of your lost property situation – we have shared your comments with our team and look forward to seeing you again soon. Best Wishes, CW
Written 9 March 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Acornise
399 contributions
2.0 of 5 bubbles
May 2024 • Couples
Went to watch a comedy show.

The comedy was great.

The staff were great - very friendly as always.

The seats were not very comfortable in the auditorium.

the main issue was the heat. Inside the theatre it was unreasonably hot. The temperature in the foyer was fine - lovely to sit for a drink in the lovely surroundings with book shelves, sofas and fish tanks. But once in the auditorium it was far too hot and uncomfortable. As thats the part you are there for (being in the auditorium) it kind of ruins it.

Other than that the place is a gem.
Written 7 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Hills51
Welwyn Garden City, UK52 contributions
5.0 of 5 bubbles
Aug 2020 • Couples
Went to the cinema for the first time since lockdown today. Campus West was extremely well organised, very friendly and helpful staff as always. Felt safe and well looked after.
Written 3 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your warm feedback - we're really pleased that had such a wonderful first time experience of our cinema since March, and we look forward to welcoming you back soon! Best Wishes, CW
Written 26 August 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

therichastill
Stevenage, UK3,129 contributions
5.0 of 5 bubbles
Sept 2022
As part of Cinema Day I decided to visit Campus West to see a movie. It's not the closest cinema to me but I thought I would try something different and had a great experience.

I did not realise that the car park next to Campus West is closed to the nearest car park is on Campus East and is a couple of minutes walk. There are a couple of disabled parking spaces still available next to the venue.

I booked my ticket online and showed it to the gentleman on the reception and after a quick glance he directed me to the cinema.

It's not very big but that (in my opinion) is part of its charm.

The seats were comfortable and I enjoyed the film.

Will definitely return.
Written 4 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

822gazzap
6 contributions
5.0 of 5 bubbles
Jul 2023
A gem of a place, very local to us. quite a lot under 1 roof and one of our Son's favorite go to places. Very affordable, friendly staff, softly area, roller skating, cinema and coffee lounge, plenty to spend a family afternoon.
Written 5 August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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CAMPUS WEST WELWYN GARDEN CITY (2024) All You Need to Know BEFORE You Go (with Photos)

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