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Eurotunnel Le Shuttle

Certificate of Excellence
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Address: Ashford Road, Folkestone CT18 8XX, England
Phone Number:
+44 844 335 3535

TripAdvisor Reviewer Highlights

Read all 1,211 reviews
Visitor rating
  • 506
  • 275
    Very good
  • 101
  • 71
  • 126
No real problems

I have travelled on Euro tunnel on a few occasions. The actual travel experience is good quick and efficient. I've had some issues with the booking process causing me to contact... read more

Reviewed 2 days ago
via mobile

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1,211 Reviews from our TripAdvisor Community

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Showing 1,079: English reviews
Level Contributor
169 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 87 helpful votes
Reviewed 2 days ago NEW via mobile

I have travelled on Euro tunnel on a few occasions. The actual travel experience is good quick and efficient. I've had some issues with the booking process causing me to contact customer services who were not helpful and Intransigent. Also slightly frustrating is the signposting to the train embarking points. Particularly frustrating is the French side where they 'force' you... More 

Thank ebass
Burnham-on-Crouch, United Kingdom
Level Contributor
20 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
Reviewed 2 days ago NEW

Arrived in plenty of time for booked shuttle, had delays as support was slow to arrive for driver in front. Pleased to be offered earlier shuttle but the new layout to move from check in to passport control made it much longer. Very pleased to see more checks of passports and vehicles but by the time we got to the... More 

Thank teddyjs550
Level Contributor
20 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
Reviewed 3 days ago NEW via mobile

I travel a lot across Europe always use the Euro tunnel faster that ferries but also a bit more expensive ., but it is worth the experience it's something that never seizes to amaze .

Thank khaled y
San Francisco, California
Level Contributor
353 reviews
234 attraction reviews
common_n_attraction_reviews_1bd8 33 helpful votes
Reviewed 3 days ago NEW

Unless you get really lucky and find a day and time when there's no queue, you'll inevitably be stuck waiting for an hour or more. It's a really frustrating experience. The border agents are very friendly, which is nice, but they need to find a way to increase capacity or streamline things.

Thank Mike G
London, United Kingdom
Level Contributor
315 reviews
118 attraction reviews
common_n_attraction_reviews_1bd8 136 helpful votes
Reviewed 3 days ago NEW

Great experience there and back ,fast check in ,easy website to book on ,could not be more pleased until I went to the toilet . I doubt a health inspector would pass it for public use ,it stank,I could hardly breathe ,goodness only knows when it was last cleaned ,it was a disgrace . Such a shame .Did not do... More 

Thank thepipefishfans
west yorkshire
Level Contributor
68 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 22 helpful votes
Reviewed 3 days ago NEW via mobile

Very good, quick and extremely efficient- a great and easy way to cross to France. Well signposted and all facilities good

Thank janeWestYorkshire
Fleet, United Kingdom
Level Contributor
12 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
Reviewed 4 days ago NEW

We used this service for the 6th time over Easter. It's usually busy, and they cope relatively ok, but this experience has put us off using the train again. Queue for the next queue. It's not what you need either side of long journeys as the driver (with 2 under 10's in the back of the car). The UK side... More 

1 Thank filhart
Gloucester, United Kingdom
Level Contributor
75 reviews
44 attraction reviews
common_n_attraction_reviews_1bd8 27 helpful votes
Reviewed 4 days ago NEW

We travelled to France on Good Friday morning and crossed without any delays. However on our return Tuesday 18th April it took over an hour to get into the French terminal and our train ran almost 30 minutes late. But overall its a great service.

Thank JPJP33
Level Contributor
6 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
Reviewed 4 days ago NEW

Sitting in the car park we have been told of a one hour delay already. We paid more to use the shuttle thinking it would be quicker than the ferry but now we are disappointed and out of pocket. £169 for a single journey.

Thank Ruth1ed
Newcastle upon Tyne, United Kingdom
Level Contributor
6 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW

We have used the Euro-tunnel on a number of occasions and have no complaints; this time there was a 2 hour delay due to a train breaking down in the tunnel. The organization from the staff was brilliant, guiding the traffic to overflow parking areas and keeping us informed about the progress of the delay, (In truth it was a... More 

Thank Joe L

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Questions & Answers

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Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?