2.5 hours to get out of a car park after a concert!!!! One road in - One road out!!!! Dreadful set up - no way should be allowed to host a major concert, just cannot cope with the amount of people! Terrible logistics that let people down. How can a concert finish at 11pm and you can’t get out of the complex until 2am? Chepstow… what a joke!!!

Fantastic concert ruined by car park issues Concert finished at 11 got out of the car park at 1.20 absolute joke. No staff in sight to organise anything!!! My opinion…simply can’t handle the pressure of a big event. As for the prices of food/drink, complete rip off. Won’t be attending another concert there that’s for sure.

Arriving at the concert Marshall’s everywhere aggressively waving you in, but easy to park. Getting out is a nightmare!!! We get it, 8,000-10,000 people all leaving at the same time is far from ideal. But not a Marshall to be seen, people taking down barriers to access other areas of the field, agitated drivers creating their own lanes, no movement for over an hour, drunk pedestrians weaving their way between the cars, no signs of where the exits even were!! Chepstow go and take a leaf out of other venues, Westonbirt for example. Again let me reiterate you’re never going to get out in 5 minutes, we weren’t expecting it, but putting all the staff on the road, in groups just chatting….that’s not management!

DO NOT PARK YOUR CAR HERE! Lionel Ritchie, Gabrielle and Sugarbabes were brilliant. One hour and a half to get out the car park - not good. It was total chaos and we left before Lionel had finished. It has put me off coming here again.

We went to see Lionel Richie at Chepstow racecourse. On arrival there were plenty of martials showing you where to park. The concert was really good, but at the end of the night when we tried to leave the car park the nightmare began. It was utter chaos. Not a martial in sight to assist the traffic out of the venue. People were driving in all directions not knowing where the exit was. It was in my opinion a very dangerous situation to be put in. It took us over an hour and a half to reach the exit. Please note there is only one way in and one way out of this venue. Be prepared for long delays. This is very bad management. The parking was not cheap and we deserved much better service. This put a total dampener on our evening . We will not return to this racecourse.

We went for the Lionel Richie concert. Purchased VIP parking for the event. The whole event went well, even though we missed Gabrielle due to poor traffic management at the entrance. But after the concert finished, it went seriously downhill. We left two songs before the end but due to even worse traffic management we took two hours to get out of the racecourse. It was so bad, we will never go back to watch another event there

Had an awesome time at George Ezra good choice of food, clean toilets lovely that we could bring chairs. Had two small children with us and they had a brilliant time. HOWEVER 2 1/2 hours stuck in the car park on the way home. It put a downer on the day. You can do better than that Chepstow racecourse! Why make us charge for parking if it’s not managed correctly? It ruined our evening.

Firstly, this review isn't anything to do with the Racecourse which I'm sure is lovely. This is to do with the series of concerts they hold in the summer and the dire exit facilities they have once they're complete. We sat in almost a 3 hour queue after seeing one this weekend. It was appalingly bad, no structure, no marshaling that I could see and a free for all which led to a lot of bad tempered people after they had been in their cars from 2230 to almost 0200 trying to get out of the car parking area. I'd avoid parking at all costs, which coincidentally cost me, £27.50 for the privilege.

Staff rude. Long queues for food and drink, over £12 for wrap. At the bars brought a bottle of coke but not allow to have the top. Due to this drinks were being lost, including onr over my coat, by someone trying to carry them.Queued for over 40mins for a coffee. I paid extra for the garden area, to be told only 30mins before gates open they decided to stop people taking in chairs. Told this was due lack of room. Even though I'm suffering from life changing illness and not allowed to stand, was told o could only use my chair on area which was so far back from the stage, we paid extra for garden tickets to be close to the stage. In the end we decided to leave after two songs. I'm not so much pain had to go to A&E. I ve been to concerts all over the world but will never go to Chepstow again. Please note there was more enough room in the area for chairs.

I went to the George Ezra concert with my brother and our children (4 girls aged 4-11) and paid extra for VIP parking (big mistake!). We arrived around 6:30pm and there was some queuing but nothing too excessive, I had problems loading my parking tickets (despite preloading them as advised in advance) but the 2 staff members I dealt with regarding this issue were very friendly and helpful and we got in after a slightly detour to find wifi. VIP parking was close to the main arena which was nice (at this point). A few toilets dotted around the car park which was useful. Inside the arena the portaloos were plentiful and kept clean. The bar service was also well managed and quick. However the queues for food were ridiculous (queuing in excess of 1 hour), thank goodness we ate before arriving. Unfortunately the enjoyable concert was spoilt somewhat by the car park management on exit. Firstly, buying VIP parking was a big mistake, closest to the arena but furthest from the exit so essentially at the back of the queue. It took 2 hours to get out, 1.5 hours of which we were at a complete standstill with the engine switched off. Cars everywhere with no idea which direction we were meant to head in. When it became apparent there was no way out where I was, I diverted towards the moving traffic, got stuck on a hill and started to slide backwards, thankfully I was able to approach from a different angle more successfully. When we finally reached the exit road, the only way to access it was to force your way in between vehicles that were understandably unwilling to let people out. Once out of the main roads, the journey home was smooth. With an event of this size, delays leaving the car park are to be expected, but to not move an inch in 1.5 hours is not normal. I can't say I'll be in a rush to go back to an event at Chepstow Racecourse, but if I do I would park somewhere further away and walk. In the unlikely event that I do park at the racecourse I definitely wouldn't pay extra for VIP parking!