Kent Ballooning
Kent Ballooning
5
12:00 AM - 11:59 PM
Monday
12:00 AM - 11:59 PM
Tuesday
12:00 AM - 11:59 PM
Wednesday
12:00 AM - 11:59 PM
Thursday
12:00 AM - 11:59 PM
Friday
12:00 AM - 11:59 PM
Saturday
12:00 AM - 11:59 PM
Sunday
12:00 AM - 11:59 PM
About
Kent Ballooning operates premium champagne hot air balloon flights & rides in Kent. As a local, family run business we still believe that quality of service is of the utmost importance, as is value for money. With Flight Voucher to suit everyone from early risers to romantic proposals why not join us to see that the world really does look different from a balloon.
Ashford, Kent, England

Awards
Travellers' Choice
2023

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(79 reviews)
(58 reviews)
(48 reviews)

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

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5.0
765 reviews
Excellent
713
Very good
38
Average
2
Poor
1
Terrible
11

Phillis J
Ashford, UK1 contribution
Aug 2023 • Solo
This was the second balloon flight that I've taken, for my 60th birthday, the previous being 10 years before for my 50th birthday. I really enjoyed the whole thing, from watching everything being set up to the delicious champagne after we landed. The team couldn't have been more friendly and knowledgeable, I wish my first flight had also been with Kent Ballooning. Not only did the pilot make me feel like I was in safe hands, he clearly also knows Kent really well. I wouldn't hesitate to recommend this company to anybody.
Written 1 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Elizabeth K
1 contribution
Dec 2023 • Family
Chris - the manager - never spoke to me after I paid £1,404 and the voucher was never sent to me as he promised before purchasing. I called the office many times, wrote many e-mails, but no one answered. I asked to be contacted as soon as possible.
After payment, it is very difficult to contact them. Very unprofessional. I needed this as a Christmas gift. If they are unable to proceed with the order, they should not post these vouchers on their website. In addition to paying for the coupon, the manager- Chris, asked me for an additional fee for shipping and a gift box. He never followed up on my order and never returned my calls or emails.
Written 24 December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
That’s quite a review, and we’ve taken our time to look into what happened carefully. You were indeed helped by several members of our team, both in arranging the flight which you said was a gift for your boss and after the order was placed. You stated that you had chosen us because of the great reviews that you’d read and that having researched it you specifically wanted him to fly with us. You were concerned about the distance that your boss lived from our regular flying area and over the course of several emails and calls we arranged to fly a VIP flight closer to your bosses home. This involved extra work by our team looking at airspace, launch sites, area to be overflown and is not something that we offer as standard but you were insistent that everything must be perfect for your boss as he is quite particular. You requested a “balloon in a box” to be sent, however you were not happy with any of the balloons that we offered as standard so our team scoured the local shops to find something extra special for your Christmas gift. You first contacted us on the 19th December, you placed your order late on the 20th once you were happy with the package we had tailored for you and on morning of the 21st we shipped your voucher with the balloon in a box. On the 22nd the box was signed for and you complained to us that the box was subtly different to the one pictured on our website. We acknowledged that the box wasn’t identical and apologised for the disappointment caused. On Sunday 24th of December you complained that the voucher (which was in the box) hadn’t been received and when we failed to reply to your message immediately you wrote this review stating that we were “difficult to contact” and that this made us unprofessional. We offered to send you an e-voucher but you reported that we had ruined your Christmas completely. You send a barrage of abusive emails attempting to pit our close knit team against each other. Amongst other things that you stated in these emails, you said that you had expected bad service based on the reviews that you’d read prior to ordering. We offered a refund of the full amount paid and when we processed this you complained that you wanted the email regarding the refund to be phrased differently. Several more emails back and forth failed to identify what it was that you were objecting to or specifically what it was that you required. We’ve gone through everything that happened carefully as a team attempting to work out how we could have acted differently or what it would have taken to improve your experience. Quite honestly we’re struggling, we feel that we went above and beyond at every stage of your order.
Written 15 January 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Wendybusyb
London, UK9 contributions
Oct 2023
Had to reschedule due to weather a couple of times but finally got our flight on 9th Oct 23 which really didn’t expect so late in the year.
Must say it was amazing & the whole team were brilliant explaining every detail & putting us at ease.
Would totally recommend this company
Written 18 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ExpertTeaBoy
ExpertTeaBoy
Hi Wendy, Thanks for taking the time to review your experience. We're glad that you enjoyed your flight - thanks for your recommendation. Kind regards Michael
Written 21 November 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

SteveMRochester
Gillingham, UK207 contributions
Oct 2023
My wife bought us this Ballooning experience for my 50th birthday, so I don't know what the cost was, but no matter of the cost it was well worth the money. It was a superb experience We were lucky as the weather on the day we flew (October heatwave 2023) was near to perfect, 25 degrees and a 5mph wind. All the ground crew were polite and helpful & Michael (our pilot) was informative and reassuring as I am not a fan of heights, but there were others who were more afraid than I was. The flight was so peaceful and gentle & I would recommend to anyone to do this, you won't regret it. Word of warning, wear a hat. The burners are hot and you will feel the heat of them no matter where you are in the basket
Written 16 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ExpertTeaBoy
ExpertTeaBoy
Hi Steve Thanks for your review. Top tip! Yes, bring a hat, especially if you're tall and follicly challenged! I'm pleased that you felt at ease on the flight. You'd be surprised how many people are nervous about the flight (especially the landings!!!), but most people won't admit it! However there are tell-tale signs like silence when we take off, or people holding onto the rope handles inside the basket very tightly. Hopefully we seem professional enough for people to relax and enjoy the flight and more often than not, eventually the most nervous of passengers relax as the flights progress. We're stoked that you enjoyed your experience with Kent Ballooning. Kind Regards Michael
Written 21 November 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

caitlinmelvin2000
Eastbourne, UK1 contribution
Oct 2023
Our whole experience was beyond amazing. The views were breathtaking! The pilot Mike made us feel at ease and comfortable and all of the staff were lovely. Would highly recommend to anyone wanting to do a balloon ride to book with this company.
Our balloon ride was cancelled quite a few times as it is weather dependant meaning it took over a year for us to finally get up there. However it was definitely worth the wait.
Written 16 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ExpertTeaBoy
ExpertTeaBoy
Hi Cailtin "Beyond Amazing"! Wow! High praise indeed - thank you. We're pleased you had such a good time. Being cancelled because of the weather can be frustrating, but like you say - it's worth the wait. Thanks for coming along and joining in the fun Regards Michael
Written 21 November 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

KarlDodd
Elham, UK1 contribution
Oct 2023 • Family
We have nothing more to say other than the flight was fantastic, the crew were amazing, and it’s something we will definitely do it again!
Written 9 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ExpertTeaBoy
ExpertTeaBoy
Hi Karl We're pleased that you enjoyed your flight - thanks for mentioning the crew, they love getting a mention on Trip Advisor! If you do decide to come again, make sure that you let Louisa know when you rebook as you'll get 10% off. Thanks for your review Regards Michael
Written 21 November 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Phillip W
2 contributions
Sept 2023
After several inclement weather delays the flight was well worth the wait. All the staff were very helpful & informative. Michael our pilot pointed out many places of interest during our flight & also made us fill safe & secure. Would love to do it again.
Written 24 September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ExpertTeaBoy
ExpertTeaBoy
Hi Phillip Thanks for your review. Unfortunately ballooning is more weather dependant than most people perceive, but we only cancel flights because the weather isn't suitable for a safe flight. Like you suggest though, it's worth the wait. I've been flying in Kent for over 20 years and I've lived her for over 40, so it's easy for me to be able to point out the local history and points of interest. One benefit of flying in Kent is that there's loads of history here, from Roman times, through Napoleonic times and on to the two world wars and even into the modern day. It's a great place to fly and even being surrounded by the water on three sides adds another unique aspect to the flying here. I love it! Thanks for coming along and joining in the fun! Kind regards Michael
Written 21 November 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Stephen J
Orpington, UK148 contributions
Sept 2023
This was an amazing experience took a waited of 2 yrs to fly due to bad weather conditions and my wife having an operation. Very easy team to talk, as a licensed drone pilot. I understood the basics of the thermals and safety procedures but was very much impressed with how this was implemented. before, during and after the flight. Yes, we'll definitely do this again.
Written 21 September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ExpertTeaBoy
ExpertTeaBoy
Hi Stephen Thanks for your review. Obviously we take safety very seriously and I'm glad that you thought that we'd got it dialled. A lot of the procedures for a drone take off are actually more involved than those for ballooning. When I got my commercial drone licence I was astounded by the amount of pre-flight planning and safety procedures! I guess I do all the same stuff for a balloon launch, but it's become second nature now. I'm glad that you enjoyed your flight and a different perspective from your drone footage. As we say - "The World looks different from a balloon"! Kind regards Michael
Written 27 September 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

charmaine1981
Dover, UK1 contribution
Sept 2023 • Family
The staff from booking to the flight were fantastic, so friendly and helpful would use again :) 10/10
Written 19 September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ExpertTeaBoy
ExpertTeaBoy
Hi Charmaine We were glad to be a part of the 80th birthday celebrations! Thanks for taking the time to write a review Kind Regards Michael PS - see you for the 90th!!
Written 27 September 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

gillhard62
1 contribution
Sept 2023 • Family
This was an amazing experience took a few attempts to actually fly due to the weather but prompt rebooking all very easy and the team on the day was very professional and the whole trip was amazing the views spectacular quite surreal would definitely do this again
Written 19 September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ExpertTeaBoy
ExpertTeaBoy
Hi Gill Thanks for your review. We're pleased that you enjoyed your flight. Taking off from Etchinghill Golf Club is always good fun and being so close to the coastline gives a different perspective to the flight. Landing at Ashford RFC was fun too! It's not the first time that I've landed there and dodging the goal posts is a challenge for the landing phase! See you next time! Kind Regards Michael
Written 27 September 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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KENT BALLOONING (Ashford) - All You Need to Know BEFORE You Go