Richardson's Family Entertainment Centre
Richardson's Family Entertainment Centre
Richardson's Family Entertainment Centre
4
10:00 AM - 8:00 PM
Monday
10:00 AM - 6:00 PM
Tuesday
10:00 AM - 6:00 PM
Wednesday
10:00 AM - 8:00 PM
Thursday
10:00 AM - 8:00 PM
Friday
10:00 AM - 10:00 PM
Saturday
10:00 AM - 10:00 PM
Sunday
10:00 AM - 6:00 PM
Full view
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4.0
48 reviews
Excellent
18
Very good
14
Average
6
Poor
6
Terrible
4
GJSausman
3 contributions
Jun 2023 • Family
Nothing wrong with the bowling itself however the guy who works there needs some serious customer service training. He was so rude, couldn't even welcome us when we arrived, not even a smile just your on lane number and walked off.
We played pool and upon asking where the triangle was he said its been nicked and again walked off. No sorry for the inconvenience. Perhaps he needs to re think there he works.
I have never come across someone so miserable in their job before!
We played pool and upon asking where the triangle was he said its been nicked and again walked off. No sorry for the inconvenience. Perhaps he needs to re think there he works.
I have never come across someone so miserable in their job before!
Written 26 June 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ross W
1 contribution
Dec 2022 • Friends
Rude staff experience, always had a good time and been treated nicely. One accidental mistake on their behalf (accidents happen) and the staff member refuses to believe she is wrong and ends up making us all feel very uncomfortable with rude comments and a very very bad attitude when the customer service has always been amazing. Put us all of our evening and made us all feel very unwelcome after years of being regulars.
Written 3 December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael
3 contributions
May 2022 • Family
Brilliant place for adults and kids alike!! Andrea is an absolutely amazing member of staff!! Couldn't fault her at all!! My daughter loves the bones of her and she always make us feel so welcome, nothing is too much. Shes constantly working with a smile on her face. So welcoming it's lovely to see when your trying to enjoy a fun day! Soft play was a lovely place for my daughter to use up her energy
Written 31 May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Meloo123
london58 contributions
Apr 2022 • Family
Not a bad place but bare in mind parking is an absolute nightmare! Very few spaces, it’s all pay and display. On entry it seemed there were a good selection of amusements but unfortunately most were faulty or switched off or not dispensing prizes. Had one game or bowling but found this to be really expensive. Soft play area was great, the kids loved it and very reasonably priced. Food was very reasonably priced and good but maybe bring your own drinks as soft drinks were very dear! Overall not a bad place for a rainy day and the kids loved it but everyone was complaining about the parking situation. If like ourselves you are not local we had no idea of any other parking locally.
Written 13 April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sox10
Lowestoft, UK634 contributions
Jan 2022 • Couples
We turned up without a booking as we saw they had spaces available online an hour before leaving.
When we turned up we were told by the woman at reception that no lanes were free. (We looked around and the far side was completely empty and only a couple of lanes near reception were taken) we questioned this. Then she added that we can only have a maximum of 1 game for 4 people... meanwhile we were having an internal discussion to decide what we wanted to do. I.E go for food first and come back later, or just play the 1 game. To which we got rudely interrupted by the receptionist waving her hand saying "hello I am here".
She was adamant we could only get 1 game, so we decided just to pay for 1 game and leave.
Out of all the lanes available we were put next to a family. Which in the current circumstances with covid was not ideal. However we just carried on and played out game.
After about 2-3 goes each the family next to us left giving us more space. (At this point no other people arrived for any other lanes)
We finished our game as was amazed that the lanes were all pretty much empty, consisting of no one playing on the whole of the far side.... we proceeded to reception and asked if we could have a second game. The woman stated that she didn't like one of us, and it was only because one woman was there that she was going to let us have another game, and admitted that she purposely put us next to the family and mentioned covid.
We were all very shocked in the attitude and behaviour of the front of staff receptionist. Especially with our country on the brink of another pandemic with this very contagious omicron variant.
We left after the second game still shocked with the treatment we got during our visit. Some management and people skills need to be taught to this individual.
I certainly won't return any time soon nor recommend this place to anyone due to this.
When we turned up we were told by the woman at reception that no lanes were free. (We looked around and the far side was completely empty and only a couple of lanes near reception were taken) we questioned this. Then she added that we can only have a maximum of 1 game for 4 people... meanwhile we were having an internal discussion to decide what we wanted to do. I.E go for food first and come back later, or just play the 1 game. To which we got rudely interrupted by the receptionist waving her hand saying "hello I am here".
She was adamant we could only get 1 game, so we decided just to pay for 1 game and leave.
Out of all the lanes available we were put next to a family. Which in the current circumstances with covid was not ideal. However we just carried on and played out game.
After about 2-3 goes each the family next to us left giving us more space. (At this point no other people arrived for any other lanes)
We finished our game as was amazed that the lanes were all pretty much empty, consisting of no one playing on the whole of the far side.... we proceeded to reception and asked if we could have a second game. The woman stated that she didn't like one of us, and it was only because one woman was there that she was going to let us have another game, and admitted that she purposely put us next to the family and mentioned covid.
We were all very shocked in the attitude and behaviour of the front of staff receptionist. Especially with our country on the brink of another pandemic with this very contagious omicron variant.
We left after the second game still shocked with the treatment we got during our visit. Some management and people skills need to be taught to this individual.
I certainly won't return any time soon nor recommend this place to anyone due to this.
Written 9 January 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
birgiss
Ripley, UK190 contributions
Aug 2021 • Family
Stumbled across this whilst on holiday, great find, would be brill on a rainy day. Very clean, reasonably priced and a good mix of things to do from soft play to bowling to arcades.
Written 17 August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lucy P
Colchester, UK121 contributions
May 2021 • Family
We visited here as we were visiting a local Haven. They managed to fit us in at short notice. The prices were very reasonable and the place was clean. Every other lane was blocked off so we felt very safe covid wise. Staff were helpful and friendly. It’s not on a main road and they reimburse parking which is on site.
Written 10 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
O1Bobb
Wangford, UK108 contributions
Jan 2020
Had a family visit today. It was very busy and the staff said it had been busy all day. Despite this, staff were being very friendly and helpful. The only negative was that some of the arcade machines had clearly taken a hammering and were either empty of prizes or very low.
We had a good time.
We had a good time.
Written 12 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Bob, thanks for your review.
I'm pleased to read you enjoyed your visit with us with your family. Thank for your kind words about our team.
I am sorry to read that some of the arcade machines were not as full as you would have hoped. During busy periods our team work very hard to ensure everything is operating as it should and I can only apologise if some machines were missed. I will certainly feed this back to the team.
Thanks again for your review and we hope to welcome you again in the future.
Kind regards,
Laura Bush
Marketing Assistant
Written 20 March 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Eamonn K
Lowestoft, UK17 contributions
Dec 2019 • Family
Just to advise all that Richardson's bowling has been the worst evening out ever with two young children . I have never ever know staff so poorly trained in customer's service . Will not be going back at all bring back the old bowling alley lowestoft family bowling it was more family orientated then . I have never known the place to be so dead .
Written 2 December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for taking the time to leave us your feedback following your visit to Richardson's Family Entertainment Centre.
I was very disappointed to see your 2 star review and to read you were disappointed with your visit.
We usually receive great feedback from our guests regarding our Team Members here at RFEC so I was surprised to read you felt you did not receive our usual high standard of customer service. All of our Team are Welcome Host trained so we can endeavour to provide the very best customer service. I can only apologies if you did not receive this.
We have a number of different clubs visit us throughout the week, and can also experience busy periods in the evenings and on the weekends, so I was sorry to read you found our bowling alley to be quiet on the day and time you visited and I am disappointed if this lead to you not enjoying your experience more.
I hope we can welcome you back, to provide you with the great customer service and family fun experience we always endeavour to provide our guests with.
Kind regards,
Shanice Peck,
Customer and Brand Champion.
Written 12 December 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Victoria M
1 contribution
Oct 2019
I'd just like to leave a quick review how amazing the party host was for my son's friends Birthday, our party host was Morgan, she was absolutely brilliant with all of the children who attended, very patient, she took the time to make sure they were all okay and had everything they needed, she helped them bowl, she made conversation and was just so lovely, I won't mention other companies we've been to but I can honestly say no one has ever been as attentive to the children as she was. Thank you Morgan, the kiddies had a fab time, from everyone at Hugo' party! :)
Written 13 November 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Victoria, thank you for your review!
It was lovely to read your great feedback on Morgan, one of our party hosts. I'm so pleased you felt she was very patient and attentive during your party with us.
Thanks again for leaving us your review and we hope to welcome you again in the future.
Kind regards,
Laura Bush
Marketing Assistant
Written 15 November 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Shirley P
Bury St. Edmunds, UK1 contribution
When are you returning to adult only and half board you have spoilt every thing what was good about the place lots of people disappointed.
Is it open on Easter monday
Shirley P
Bury St. Edmunds, UK1 contribution
Don’t bother it will be full of noisey kids
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Claim your listingRICHARDSON'S FAMILY ENTERTAINMENT CENTRE: All You Need to Know BEFORE You Go (with Photos)
Frequently Asked Questions about Richardson's Family Entertainment Centre
- Richardson's Family Entertainment Centre is open:
- Sun - Tue 10:00 - 18:00
- Wed - Thu 10:00 - 20:00
- Fri - Sat 10:00 - 22:00
- Hotels near Richardson's Family Entertainment Centre:
- (0.17 mi) Bayfields Hotel & Bar
- (0.55 mi) Rosevale Bed and Breakfast
- (1.50 mi) The Corner House
- (1.34 mi) Britten House
- (1.55 mi) Chiltern House Bed & Breakfast
- Restaurants near Richardson's Family Entertainment Centre:
- (0.10 mi) Spice Den
- (0.14 mi) JOJO'S Kitchen & Bar
- (0.10 mi) Flint Restaurant
- (0.10 mi) Mediterranean Kebab House
- (0.11 mi) Porky's Pit