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  • Excellent69%
  • Very good24%
  • Average7%
  • Poor0%
  • Terrible0%
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West Castle Street, Kirkwall KW15 1GU, Scotland
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+44 1856 872856
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All reviews information centre very helpful staff visit scotland general information answering questions bus station local music provided maps useful information gift shop outer isles tourist office huge range visitor center places of interest short visit centre of town
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1 - 10 of 159 reviews
Reviewed 6 February 2019

Nice shop and information centre with helpful friendly staff and nice clean toilets right in the centre of town.More

Date of experience: January 2019
Thank l0ul0u104
Gillian P, Manager at Kirkwall VisitScotland iCentre, responded to this reviewResponded 2 weeks ago

Many thanks for taking the time to submit a review, I'm delighted to hear that our Advisors were able to help you make the most of your visit to Kirkwall. Our staff have a wealth of knowledge and I am glad they were able to...More

Reviewed 26 December 2018

The VisitScotland iCentre is a short walk from the centre of town and is situated within the Bus Station complex. The iCentre has a huge range of printed information of the local area and beyond as well as having knowledgeable staff on hand to help...More

Date of experience: October 2018
14  Thank paullegate
Ranald_Gilbert, General Manager at Kirkwall VisitScotland iCentre, responded to this reviewResponded 15 January 2019

With the fantastic team we have in the iCentre I'm not surprised they were able to answer your queries, but I am certainly delighted to hear how helpful you found your visit and grateful to you for sharing your experience! Kind regards, Ranald Gilbert, Area...More

Reviewed 23 October 2018 via mobile

It’s an information centre, not much more to say but Helpful staff and provided maps as necessary. We visited off season so weather limited sights being open which they were able to advise. I would recommend visiting them first to look up events and weather...More

Date of experience: October 2018
Thank Siborging
Ranald_Gilbert, General Manager at Kirkwall VisitScotland iCentre, responded to this reviewResponded 13 November 2018

I'm pleased that the helpful staff stood out for you during your visit and that they were able to advise on how to make the best of your visit despite the time of year and weather. As you say planning ahead, whether before you arrive...More

Reviewed 18 October 2018

Average VIC, nothing special. Ask a few questions - wasn't really sure about a few things - like where can I store my luggage before the ferry goes?More

Date of experience: October 2018
Thank jcovecbns
Ranald_Gilbert, General Manager at Kirkwall VisitScotland iCentre, responded to this reviewResponded 19 October 2018

I'm sorry to hear that you found the experience only average - we certainly try and exceed visitors expectations so obviously we failed to do that in your case. Unfortunately there is currently a lack of Left Luggage facilities in Kirkwall which can cause frustration...More

Reviewed 19 September 2018 via mobile

We tracked down this visitors centre in Kirkwall, looking for information on small, local food and drink producers as well as general information. Perhaps it was the fact the it was a Sunday afternoon, but the staff seemed more interested in talking to themselves that...More

Date of experience: September 2018
Thank pakabay
Ranald_Gilbert, General Manager at Kirkwall VisitScotland iCentre, responded to this reviewResponded 24 September 2018

I'm extremely sorry to hear about your experience in Kirkwall - clearly we aim to deliver the same excellent standard of customer service in all of our iCentres, and whilst I'm sorry that we failed to meet your expectations I am grateful to you for...More

Reviewed 19 September 2018

They made us feel welcome to the town and were ver helpful in recommending things for us do do during our short visit. Thank you.p

Date of experience: August 2018
Thank HawaiiSeaDog
Ranald_Gilbert, General Manager at Kirkwall VisitScotland iCentre, responded to this reviewResponded 24 September 2018

Glad to hear that you enjoyed your short visit and hope that we might welcome you back for a longer one someday! Kind regards, Ranald Gilbert, Area Manager

Reviewed 18 September 2018 via mobile

Informative centre with free wifi available, plenty of maps etc plus a great range of gifts and souvenirs. A must do first stop on arrival.

Date of experience: September 2018
Thank Mike I
Ranald_Gilbert, General Manager at Kirkwall VisitScotland iCentre, responded to this reviewResponded 24 September 2018

Hi Mike, A lovely succinct review so I'm pleased that you found it a worthwhile stop and grateful to you for sharing that with your fellow travellers! Kind regards, Ranald Gilbert, Area Manager

Reviewed 17 September 2018

Date of Visit: Saturday, Sept 1, 2018 We visited the Visitor Centre during a stop on a cruise. We didnt know much about Kirkwall, and what to do, so we stopped in to see if there was something we must do with our short time...More

Date of experience: September 2018
Thank RogueTrippers
Ranald_Gilbert, General Manager at Kirkwall VisitScotland iCentre, responded to this reviewResponded 24 September 2018

I am always grateful to people who take the time to leave any feedback, but to have such a comprehensive and detailed description of your experience and impressions of the centre are absolutely invaluable in our on going efforts to improve and develop the service...More

Reviewed 17 September 2018 via mobile

Lovely helpful staff who offer help rather than waiting to be asked. They are incredibly knowledgeable and will do their best to ensure that you have all the information you need to make the most of your visit to Orkney. Definitely recommend this as one...More

Date of experience: September 2018
Thank JEandHR
Ranald_Gilbert, General Manager at Kirkwall VisitScotland iCentre, responded to this reviewResponded 24 September 2018

I don't think I could imagine a review that would give a better description of what we seek to deliver to visitors to our iCentres - suffice to say I am reading this with a huge smile on my face and am now off to...More

Reviewed 17 September 2018

Bought two fold up shopping and one fold up back pack here. Was assisted by very helpful staff, all smiles and friendliness.

Date of experience: September 2018
Thank 8joan
Ranald_Gilbert, General Manager at Kirkwall VisitScotland iCentre, responded to this reviewResponded 24 September 2018

Great to hear that the staff were able to give you service with a smile - thanks for visiting and indeed for the review! Kind regards, Ranald Gilbert, Area Manager

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Questions & Answers
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Go13321488050
13 January 2019|
Answer
Response from chrisv5101 | Reviewed this property |
Im sorry I dont know,The causeways looked well built and capable of staying dry,but I would get local advice.
0
Votes
105May
10 April 2016|
Answer
Response from Jackie D | Property representative |
Hi, Sorry for the delay in getting back to you. The cost of a tour with See Orkney is dependent on the length of the tour, what you want to see and how many people are on it. There are lots of variables so we would suggest... More
0
Votes
Rebekah F
10 January 2016|
Answer
Response from Jackie D | Property representative |
Hi, I am sorry that we have taken so long to respond to your question. The travel centre in Kirkwall closes at night so would not be accessible to enable you to wait for the morning bus. The bus meeting the late ferry... More
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