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This place is terrible, pony's tied to fences unattended with no water in baking heat, one I was told had its water taken away due to a urinating problem, and one in a stable desperate for a dentist I'm surprised it could eat at all....More
No acknowledgement, barely any communication skills, terrible for the ages of children (4.6) after paying £2.50 each, a walk round the field which was ok, however they are so miserable, with some not even giving chance for a photo, nor efen acknowledging 3 year olds...More
Took both my boys 5-11, first time riding experience, we arrived in time to fill out paper work and get the boys helmets on, boys were very happy with their experience and came back chatting to their leaders and with smiles on their faces ,...More
I visited yesterday as I am on holiday, down from London, my children desperately wanted to go horse riding so I took them to pony palace despite the price. It looked as if young children were there at first and I was left waiting for...More
Great horses. Pink everywhere which my daughter loved. Told to arrive 15 mins early to find us waiting alone for 20. No apology from surley owner. Felt had to monitor horse ride to notice potential problems ( daughter almost slipping off and getting stung by...More
Three of my children enjoy Horse riding here, they offer lessons, treks and Pony Clubs. My youngest loves the Toddler pony groups, it gives him the opportunity to ride and groom the Ponies in a calm and relaxed atmosphere, My older daughters really enjoy the...More
Took my 4 year old daughter here for her birthday treat as she's mad about horses. Pleasant enough on the phone which swayed me to make the booking.
On arrival we watched a couple of girls trot in the arena but not at any point...More
Date of experience: October 2016
1 Thank Westmeme
Pony_palace, General Manager at Pony Palace, responded to this reviewResponded 10 October 2016
Thank you for having the time to review Pony Palace. We are sorry to hear that your experience with us was not what you was expecting.
We will take the time to look into your review to prevent something like this happening again in the...More
Took my 3 daughters here for one of their birthdays.
Wasn't at all impressed by the idle approach by most of the staff.
My wife booked it for the Saturday and, she is very sharp on detail, when we got there we were told it...More