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Cyclexperience

Cyclexperience

Cyclexperience
5
9:30 AM - 5:00 PM
Monday
9:30 AM - 5:00 PM
Tuesday
9:30 AM - 5:00 PM
Wednesday
9:30 AM - 5:00 PM
Thursday
9:30 AM - 5:00 PM
Friday
9:30 AM - 5:00 PM
Saturday
9:30 AM - 5:00 PM
Sunday
9:30 AM - 5:00 PM
About
Welcome to Cyclexperience Brockenhurst, the most prominent cycling rental and retail hub of the New Forest! *Open Daily, Bikes need to be returned by dusk during winter* You can reach us directly by road or rail, before we send you on one of our suggested routes. Jump on a 'Bike to Beaulieu', go down to the 'Ornamental Woods', visit 'Burley on your Backside' try a tandem for two on the 'Lyndhurst Loop' or take an Electric Bike to the 'Seaside Ride'. Try our FREE GPS cycling app or take one of our free route maps in store. There are over 100 miles of off-road, gravel forest cycling tracks to explore so you are bound to spot some of our favourite characters...Ponies, donkeys, deer, cows and pigs roaming free. Follow in our tyre tracks and make your first exploration into the Forest, just as we did 30 years ago! Session hire rates start from £24 for adults and £10 for kids, with helmets, lock, toolkit and friendly advice all included!
Duration: More than 3 hours
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  • Jagermeisters
    Marlow, United Kingdom24 contributions
    5.0 of 5 bubbles
    Fun way to enjoy the New Forest
    This was a great way to see as much of the New Forest as possible in a short space of time. The staff at Cyclexperience were really helpful and got us set up quickly to make the most of the day. Bikes were of good quality and came with lock, helmets and repair kit. We were given a map but also able to download an app so we were confident of not getting lost. Highly recommended!
    Hi Jagermeisters Thank you for renting bikes from our Brockenhurst centre recently. Great to hear you had a fun day out exploring the forest tracks Thanks for taking the time to leave such positive feedback about the team here and rating us 5 stars! All the best Jon & Team
    Written 5 October 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited October 2023
    Travelled with friends
    Written 5 October 2023
  • AG_Man_12
    London, United Kingdom91 contributions
    5.0 of 5 bubbles
    Lovely day out exploring the forest on bikes
    Great day out on the bikes exploring the forest. The hire team were brilliant, friendly and knowledgeable, managed to fix some issues we had with route map app, even refunded the dog trailer fee when it became clear that pooch was NOT up for going out cycling with us! Great choice of bikes, routes and advice, we will be returning on our next visit.
    Thank you AG_Man_12 for visiting our New Forest centre this week. Really great to hear you had such a enjoyable day and the team were helpful and flexible to ensure you had a decent ride. Thanks for rating Cyclexperience 5 stars and sharing your rental experience with others. Glad you'll be visiting us again, see you soon Cheers Jon & Team
    Written 11 October 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited October 2023
    Travelled as a couple
    Written 11 October 2023
  • Adam C
    1 contribution
    5.0 of 5 bubbles
    Good day out
    The cycle experience team were great. Very friendly and didn’t have to wait long on a busy Sunday. Jon recommended us the best routes to take and we found a nice little pub to stop for a drink.
    Hi Adam Thanks for visiting us to enjoy the New Forest on a sunny autumn day. Great to hear you guys had a nice ride out to a pub and back, Cheers for the super 5 star review. Jon & Team
    Written 23 October 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited October 2023
    Travelled as a couple
    Written 22 October 2023
  • Libby G
    Exeter, United Kingdom11 contributions
    5.0 of 5 bubbles
    Damp but enjoyable cycling holiday!
    Despite the weather being less than ideal, the staff, particularly Ollie were great. When we got stranded due to flooding they were understanding when the bikes were back a little late, and even made sure we had plenty of lights for the next day, just in case. Even with plenty of rain we still had a great time. Thanks!
    Hiya Libby G Thank you for taking the time to write such a glowing review after your recent rental from us. Really kind of you to mention that you were well looked after by Ollie. Well done for making the most of your visit despite the rubbish weather! All the best Jon & Team
    Written 2 November 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited October 2023
    Travelled with family
    Written 31 October 2023
  • Elaine H
    Canterbury, United Kingdom5 contributions
    5.0 of 5 bubbles
    Best bike hire and great staff
    Great hire place for bikes, really good quality bikes that felt safe and were good spec! Friendly staff who genuinely want you to have the best time in the new forest and full of tips. Their ride along app was also brilliant!
    Hello Elaine Many thanks for visiting on Tuesday, braving the heavy showers to enjoy your ride around the forest tracks and trails. Really nice of you to mention the helpful friendly team, we all work hard to make sure our visitors have the best time. Thanks for leaving such a fantastic review. Warm regards Jon
    Written 2 November 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited October 2023
    Travelled as a couple
    Written 31 October 2023
  • matt_cassy
    Essex, United Kingdom18 contributions
    4.0 of 5 bubbles
    Lovely day out
    Easy online booking system. Bikes were ready and staff gave us a really warm and friendly welcome. Made sure we were comfortable with the bikes and helped us with finding a suitable route. Bikes looked a little 'used' but were perfectly fine. A really great location as you can park the car and get virtually straight onto a track.
    Hi Matt Thank for taking a moment to leave a nice review after your recent visit to our hire centre in Brockenhurst. Great to hear you had a positive experience and enjoyed your day. We're starting to replace much of our rental fleet for next year, so (well maintained) bikes are retiring - available to buy as ex-rentals! Hope you'll visit again soon. Thank you you for renting from us. Jon & Team
    Written 10 November 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited October 2023
    Travelled as a couple
    Written 8 November 2023
  • erin f
    1 contribution
    5.0 of 5 bubbles
    Crisp January Ride in the New Forest
    Cycling solo through the New Forest was beautiful and serene. I only saw a few people out and about but as a female traveler I felt safe. It app was much more helpful than the map and I was glad I had it. All of the employees were helpful, kind and got me out on my ride quickly. I did the ornamental road with a quick side trip to see the night wood oak. In all I did 20 miles. I would highly recommend this to anyone who likes to get out, cycle and be in the peaceful countryside.
    Hi Erin Thanks for visiting us in Brockenhurst this week. Really nice to hear you enjoyed your winter ride out on the forest tracks. Glad the hire team looked after you so well, thanks for the kind feedback & 5 star review! Hopefully you'll get another chance to visit the New Forest. All the best Jon
    Written 14 January 2024
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited January 2024
    Travelled solo
    Written 14 January 2024
  • Lynn B
    Exeter, United Kingdom22 contributions
    5.0 of 5 bubbles
    E-bike converts and a great route
    We hired E-bikes, a first for us! And we are converts! The staff were well organised and explained everything very clearly. There were plenty of bikes in all sizes and in good shape. We did the Beaulieu route, about 22 miles, taking in forest gravel tracks, some roads, heathland, the river and Beaulieu and Bucklers Hard. It was easy to follow the way-markers and route map. It was a great day and I would definintely recommend Cyclexperience.
    Hi Izzy_Lynn Thank you for visiting us last week, really cool to hear that you enjoyed your ebike ride to Beaulieu. Thanks for leaving such a glowing detailed review after you visit. See you again soon Jon & Team
    Written 11 March 2024
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited March 2024
    Travelled as a couple
    Written 9 March 2024
  • Grainne J
    1 contribution
    5.0 of 5 bubbles
    Sooooo helpful
    Unfortunately, due to engineering works on the train line, we arrived too late to hire bikes and still make our train home. BUT we were given such helpful & friendly advice (& they even minded a backpack & suitcase while we went for a walk instead) that we will definitely return to hire from here in the future, when we can make a proper day if it. They had an amazing range of bikes, loads of great guidance on different trails to take & lots of tasty refreshments to buy too. But most importantly, they couldn’t have been more helpful and friendly.
    Hello grainnej2024 Thanks for your kind comments after you no riding visit to us at the weekend. Really nice that we could help you & your friends out, so you could explore the area around Brockenhurst village. Hopefully you'll get a chance to visit again and experience the New Forest on 2 wheels! Thank you Jon
    Written 9 April 2024
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited April 2024
    Travelled with friends
    Written 7 April 2024
  • Clare H
    2 contributions
    5.0 of 5 bubbles
    Best Nee Forest experience
    Such a great company. Couldn’t be more helpful (especially Joshua who helped save the day after I’d messed up the booking for 8 of us!). Friendly, helpful, great bikes, loads of information. I’d recommend a day cycling in the Nee Forest as a great family day out.
    Hi X3667AMclareh Really great to read our excellent review, nice that Joshua could rearrange your groups booking to ensure you all had a brilliant day out. Thanks for taking the time to recommend us to other visitors to the New Forest. Kind regards Jon
    Written 22 April 2024
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited April 2024
    Travelled with family
    Written 20 April 2024
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5.0
5.0 of 5 bubbles1,272 reviews
Excellent
1,126
Very good
105
Average
27
Poor
7
Terrible
7

CLSMAS
Huddersfield, UK74 contributions
1.0 of 5 bubbles
Aug 2020 • Family
Phoned to book one bike in advance as we were travelling to the new forest for a holiday. We were taking 2 bikes with us but because my husband was concerned about taking three heavy bikes on our roof rack, (Only travelled short distances previously) we decided to take two and hire a third. When I phoned I offered to pay for the bike I was planning to hire but I got informed that there was no need to pay until I collected the bike. They took my details and I never gave it another thought.

When I went to collect the bike (having travelled over 200 miles with two bikes on the roof) they had no Record of me and did not seem to be remotely concerned about how my holiday could be ruined, only having 2 bikes with us, which was the whole point of us being in the area at all. The person simply said “it happens”. Fuming does not come close.

We did eventually, four or five phone calls and lots of running around, manage to hire my husband a bike for the week, no thanks to cyclexperience.
Written 9 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi CLSMAS Thanks for taking the time to leave a review, obviously our admin fell short on this occasion. This summer (which is extremely challenging!) demand has far out stripped our fleet, we are doing are best to cope, despite have a 40% deduction in the hire fleet, we always do our best to get people on bikes if we can. As you can see from the many 5 star reviews we offer a a great service & people return to us time & time again. Sorry you were left disappointed & felt your time away was impacted Regards Jon
Written 13 August 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

rasmap2014
London, UK9 contributions
5.0 of 5 bubbles
Apr 2021
Our family (2 adults and 2 children) hired 4 bikes which were great quality, and were delivered to our accommodation in the specified time. We were provided locks and puncture kits as well as helmets. We changed our mind with regards the length of the booking, and cycle experience were more than accommodating by providing a refund for the days not used and even came and picked the bikes up that evening. Really courteous staff and an all round great service, would definitely use again when we are back in the New Forest.
Written 19 April 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Richard Thank you for the great review after you stay up in Fritham last week, glad you enjoyed your family break. Happy that we could accommodate not only delivery but also a change to your plans. It's great to be back open after lockdown and help visitors enjoy the New Forest, Thanks again for your wonderful feedback. Best wishes Jon
Written 20 April 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Michael M
Romsey, UK2 contributions
5.0 of 5 bubbles
Nov 2020 • Couples
We hired two mountain bikes: one hardtail and an electric. The bikes were in good condition and no issues whatsoever. Staff were friendly and helpful. The location of the shop is great. You have plenty of parking via train station (small fee), and the there are lots of off road routes starting swim the shop.
Written 21 November 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Mike, Thank you for visiting us a few weeks ago, pleased to hear you had an enjoyable time out on our bikes. Thanks for your 5 star review. Stay safe, Many thanks Jon
Written 2 December 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

ImranR_UK
Pinner, UK46 contributions
5.0 of 5 bubbles
Aug 2020
Booked our bikes online, and found the location easily, with ample parking. I was expecting a long process to hire the bikes but was pleasantly surprised by the polite staff and the ease in getting our day started.

This was our first time cycling and the young lady recommended the Ornamental Woods route which was brilliant. Most of the track is off-road with plenty of places to stop and take a break (very much needed with 2 teenage kids in tow), and the signposts made following the route a breeze. You'll get to experience nature, with horses and cattle roaming freely.

On return, the staff again were really polite, and in today's COVID climate it was good to see them busy sanitising all helmets and bikes. Thanks once again for a memorable experience, and we will certainly be coming back to try some of the other routes.
Written 8 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello ImranR_UK Thank you for choosing us for your New Forest bike hire, really glad to hear we exceeded your expectations in terms of easy collection & wait times!! These times are very challenging, but we are taking customer's enjoyment & safety very seriously, so very nice to read nice positive reviews. Enjoy the rest of your summer, thanks for leaving such a detailed & positive review! Kind regards Jon & the hire team!
Written 9 August 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Nicholas L
Alton, UK169 contributions
5.0 of 5 bubbles
May 2021
We have used Cycle Experience a couple of times already this year and would highly recommend them. The location, right by the station, is super-convenient, the process of booking online and collecting the bikes on the day is very efficient and the bikes are of a good quality. The staff were friendly and efficient and made the whole process of collecting a nddropping off the bikes very smooth. All-in-all very highly recommended.
Written 3 May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Nick Thank you for visiting us in Brockenhurst earlier this year, appoligies for the delay in replying to your great review. Great to read that everything was worth of 5 stars, our location, quality of bikes, friendly service & easy online booking. Thank you for taking the time to review & recommend Warm wishes from all at Cyclexperience
Written 15 August 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Angus Smith
Ringwood, UK1 contribution
5.0 of 5 bubbles
May 2021 • Friends
We hired 5 top of the range E-Bikes from Cycle Experience on a Sunday afternoon. The whole process was so smooth, easy booking, incredible customer service when we arrived from Asha, and got set up on the bikes in no time!

Inside the building there is a huge illustrated map with numerous routes (all calculated with timings and distance) and little maps to take with you to help guide you around the forest! They have thought of everything that you could possibly need like little rucksacks with locks and all the essentials...

The bikes were in great condition, absolutely spotless and in great working order (seemed almost brand new). Any problems and I’m sure they would come out in a heartbeat to help!

The location of the shop is ideal, go in any direction and there is a pub, amazing forest trails and quaint towns/villages. You can even get down to the seaside with the bikes, take the ferry across to the Isle of Wight if you want a bigger cycle!

Returned the bikes back to the shop at the end, to be greeted and treated really well by all the staff.

All in all, a really great bike hire place. I’ve been to a few bike hire shops in the forest, and this is by far the best experience.

Thank you Cycle Experience.
Written 3 May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Thank you for visiting our Brockenhurst centre back in May, we're just catching up with replying to reviews. Great to hear Asha & the team ensured your group had the best possible experience on our ebikes. We always strive to be the best, but it's always nice to hear from happy visitors. Thank you for taking the time to leave such a detailed review. Hope to see you again soon. Jon
Written 15 August 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Oostvlietweg18c
Bracknell, UK9 contributions
5.0 of 5 bubbles
Sept 2020 • Family
Brilliant from start to finish. When we arrived they asked us what type of route we would like to do and then recommended a route to us and provided a map.

Working really hard to meet COVID19 regulations. Asked every one to social distance whilst they got the bikes out, then sanitized them all in front of you. You are not allowed to go into the building to the toilet without a mask and i heard them remind people of this when they tried to enter without them.

The bikes are of a very high standard and really enjoyable to ride, we are now thinking of buying some like it.

Thank you for an excellent day out.
Written 6 September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Oostvlietweg18c Thank you for such a brilliant detailed review, we really appreciate the nice positive feedback about our Covid19 precautions. The team are working hard to give every customer an enjoyable & safe time out exploring the area by bike. Thanks for visiting, hopefully we'll see you again soon. We may have a limited number of ex-hire bikes for sale from late October, please get in touch then. Warm wishes Jon & the team
Written 7 September 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Yaz P
1 contribution
5.0 of 5 bubbles
Oct 2020
We hired 2 bikes (premium mountain bikes) for autumn rainy day trip for new forest. I must say the folks were extremely friendly and they were very knowledgeable with the routes.
Their advice and tips really put my mind to ease as I was getting on a bicycle after 10 years. Prices are reasonable and cycles are in a great shape. A special shoutout to John (the one with blonde and curly hair) for his service.

Really impressed.
Written 26 October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello 88Yazpl Thanks for visiting us this week, great to read your review & sounds like you had a nice day out on the tracks. Thank you for mentioning John, he is fantastic & really works hard to give visitors the best possible experience, he's also a top class colleague (helpful, fun & pretty good taste in music!), I'll pass on your kind comments to him. Please visit us again soon, take care Many thanks Jon & the hire team
Written 27 October 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

HJC
Gambassi Terme, Italy4 contributions
5.0 of 5 bubbles
Jun 2022 • Couples
Always a fantastic day out. Really easy to book and pick up bikes, and the route maps they give you are really simple to navigate round the beautiful New Forest. I’d highly recommend the E-off-road bikes, meant we could cover a lot more ground in the time we had.
Written 11 June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello hjcharnaud Many thanks for visiting us again, glad you enjoyed your ebike rental & explored the scenic landscape of the New Forest Thank you for taking the time to review your visit, much appreciated Best wishes Jon
Written 12 June 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Tom
London, UK2 contributions
3.0 of 5 bubbles
Aug 2020
We booked the bikes for my 9 year old's birthday. It was really easy to book and get set up. I did ask about being able to get straight into the New Forest because my 6 year old had never cycled on the road. I was assured you could but it takes about ten minutes if you know where you are going. I was given a map and postcard with a map and off we went. The main map is quite hard to discern and we wasted a fair amount of time and energy getting to the start of our route which was a shame. I would recommend taking the time to ask which route people are going on and tell them the map is a bit rubbish and exactly how to get on the right route. We were helped by some locals who said the map is awful and they often have to help people. I mentioned my difficulties when we returned our bikes and the guy asked if I had downloaded the app. The app they recommend is helpful but has limited routes and they were not the routes on the map. My advice would be to look out for families more. I spent loads of time checking the map, then the app and you are not getting to appreciate your surroundings. If you could name routes and tell people how far they are and put signage around to help people it would be lovely. We cycled in the Forest of Dean and it was really clear, easy and fun for us as a family.
Written 13 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi ReformedBackPacker Thank you for visiting us recently & taking the time to leave such a detailed review. Sorry you felt your day was impacted trying locate the start of the route from our Brockenhurst hire centre. We are probably the only hire company to have invested in their own navigation app, which remains free for customers & other cycle track users to download & use. It features our most popular 5 including the family friendly Ornamental Woods, along with local information such as pubs & cafes. Location settings need to be activated to ensure it syncs with the satellite . We include a paper map & the top tips postcard of the 3 ways on to all the routes, which you were given. There are plans to improve signage around the station & at other locations by the National Park. Obviously out on the tracks themselves signage has to be kept to a minimum, for aesthetic & conservation reasons, so the waist high wood posts with numbers assist riders in exploring the national park, while staying on the designated tracks. Thank you for your feedback, although I feel it's unfair to say we need to improve our offer for families, as a large proportion of out 20,000 visitors are families, you'll see from our many 5 star reviews how well we are regarded. Enjoy the rest of your summer. Kind regards Jon
Written 18 August 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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CYCLEXPERIENCE (2024) All You Need to Know BEFORE You Go (with Photos)

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