Cyclexperience

Cyclexperience, Brockenhurst: Hours, Address, Cyclexperience Reviews: 5/5

Cyclexperience
5
9:30 AM - 6:00 PM
Monday
9:30 AM - 6:00 PM
Tuesday
9:30 AM - 6:00 PM
Wednesday
9:30 AM - 6:00 PM
Thursday
9:30 AM - 6:00 PM
Friday
9:30 AM - 6:00 PM
Saturday
9:30 AM - 6:00 PM
Sunday
9:30 AM - 6:00 PM
About
Welcome to Cyclexperience Brockenhurst, the most prominent cycling hub of the New Forest! You can reach us directly by road or rail before we send you on one of our adventure cycling trails. Jump on a 'Bike to Beaulieu', go down to the 'Ornamental Woods', visit 'Burley on your Backside' try a tandem for two on the 'Lyndhurst Loop' or take an Electric Bike to the 'Seaside Cycle'. Try our FREE GPS cycling app or take one of our free route maps in store. There are over 100 miles of off-road, gravel forest cycling tracks to explore so you are bound to spot some of our favourite characters...Ponies, donkeys, deer, cows and pigs roaming free. Follow in our tyre tracks and make your first exploration into the Forest, just as we did 26 years ago!
Suggested duration
More than 3 hours
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The area
Address
Popular mentions

5.0
951 reviews
Excellent
823
Very good
89
Average
26
Poor
6
Terrible
7

The foody lady
brixham23 contributions
5 star
Oct 2021
Fantastic people to deal with, the bike was in great condition and had plenty of advice and information.
Lots of parking in an area that has access to lots of off road routes on a map that was easy to follow
You have to do this experience its the only way to see the forest.
We had a great time and will definitely be back to do it again
Written 19 October 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Sean R
1 contribution
Questars mountain bike hire
Oct 2021
Used one of the delux mtbs for the Questars race int he new forest. Really comfortable, smooth ride, great gears and front suspension. Much appreciated!
Written 11 October 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hello drseanbean Thanks for booking your bike for the recent Questars event in the New Forest, glad the MTB was up to standard & allowed you to enjoy your race day. Many thanks for taking the time to leave a 5 star review. Best wishes Jon
Written 12 October 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Scuba-Lip
United Kingdom89 contributions
Great
Sep 2021 • Couples
Easy to book with, lots of parking nearby and a good choice of routes from a great central location. Staff were friendly and knowledgable and the bikes were well maintained (often this is not the case elsewhere). Definitely recommend this company.
Written 6 October 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Scuba-Lip Many thanks for taking a moment to review our Brockenhurst centre after your recent visit. Really pleased to hear our service & quality of bikes exceeded what you've encountered at other rental businesses, we always aim to be the best at what we do. Glad you enjoyed your day out in the New Forest. Warm wishes from the Hire Team
Written 9 October 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

SMit
5 contributions
Great value day out
Sep 2021 • Couples
Really helpful staff. Great value for money and they provided a variety of maps depending on how long you wanted to be out for and what you wanted to see.
Pathways are really well marked out and the trail we took was very easy to follow.
We didn’t book in advance and availability wasn’t a problem. That might be busy during high season or at weekends
Written 24 September 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Daydream40231016317 Thank you for your lovely review following your recent visit to us in the New Forest. Great to hear you enjoyed your day out & found the forest tracks easy to follow. We're open all year round, so please visit again soon. Thanks for taking the time to rate & review us. Warm wishes Jon & team
Written 27 September 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

ben s
Ampthill, UK25 contributions
Hired both from New Forest and Corfe
Sep 2021 • Couples
We hired twice from Brockenhurst and once from Corfe this week , followed the cyclexperience routs which were great - service was friendly prompt and professional - treated ourselves to ebikes on the last day which were great fun
Written 12 September 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi bens533 Thank you for your great review after visiting both our New Forest & (smaller & slightly hillier) Purbeck hire centres. Great to hear you had some fine days out exploring these parts of the South Coast. Our New Forest centre is open all year round, hope to see you again soon. Kind regards Jon & team
Written 14 September 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Esther Gill
Brighton, UK3 contributions
Great bike hire.
Sep 2021 • Couples
We hired a bike from Cyclexperience, Brockenhurst for a days cycling around the New Forest, and it was great. A very nice bike and good location to cycle from. They were also very accommodating when we realised that I’d hired the bike for the wrong date!
Written 3 September 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Inspiration659037 Thank you for taking the time to leave a 5 star review after your recent trip to the New Forest. Good to hear that the team could get you booked in for the right days. Thanks for visiting, glad you enjoyed your days here, Best wishes Jon
Written 14 September 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Kam-Haider
London, UK287 contributions
Excellent all round experience, New Forest trails beautiful
Aug 2021
Brockenhurst is situated near the South Coast and in the lovely New Forest location. My family had decided to try out cycling so I looked online and found these guys.

The website is reasonably decent I was able to locate a wide variety of bikes for our requirements. Electric bikes are also available. It is also possible to add accessories like a phone holder which is an absolute must when choosing a trail to cycle along.

Helmets and Puncture repair kits are included in the package. A family of five cost us just over £100 for bike hire and accessories.

Staff very good - i called cyclexperience in advance to have a general chat and they were re-assuring about helping me choose the correct bike.

On our arrival the location is ideal situated at the Brockenhurst British Rail station there is a large car park situated on both sides of the platform. The cost to park is £4 for all day parking but beware - that tariff only starts from 10am, if you arrive before to park be prepared to pay double that.

Lots of signposting at the station which means the place is easy to find.

The cycleexperience location has toilets and refreshment area. We arrived pretty late - close to 11am so queues were minimial. Staff helpful in advising us to use locks and helping us get set.

Please also install the app - free app - This has a number of cycle routes stored. 7 routes suggested for the new forest. As our group is mainly novice level we decided on the ornamental woods route - which is 17 miles.

The app is excellent and it tracks your location real-time. The cycle route itself is beautiful, you cannot get lost it has plenty of markers which are numbered. We saw so much beauty lots of deer and wild horses and lovely countryside.

I would recommend the route and using cycle experience as a hire provider. Well worth the money and a memorable experience.
Written 29 August 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Kam-Haider Thank you for renting bikes from our New Forest centre recently. Your detailed review will help overs before their visit. Thank you for taking the time to review & recommend us, glad you enjoyed your day Warm wishes Jon
Written 31 August 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

sara d
28 contributions
lots of help from staff to get the bike set up
Aug 2021
The staff took time to adjust the seats and answer any queries. they offer a selection of routes with a free map giving a range of miles. We enjoyed our ride in the forest and on quiet roads. The loan a rucksack, a bike lock and a helmet as part of the price.
Written 26 August 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hello Sara Thank you for visiting us at our Brockenhurst Hire Centre, great to hear the team looked after you with setting up your bikes & advice on routes. Thanks for leaving a nice review after your visit, please visit us again soon Best wishes Jon
Written 31 August 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

horseyj
Hampshire, UK1 contribution
Falling in love with ebikes
Aug 2021 • Couples
Hired an ebike for 3 days to enable me to keep up with my cycling addict husband. We live in the New Forest but the ebike opened up more possibilities for us. I had an absolute blast on the ebike it was effortless to ride. I now know why everyone I’ve seen on an ebike has a smile on their face. Deep sand, wood chip gallops, steep slippy hills, all no problem.
Collection and admin was good. £500 visa deposit for the ebike but that’s fair enough as we were driving off with a very expensive piece of kit. Bag containing a robust lock and some tools and puncture equipment supplied.
Altogether a great experience and reluctantly handed it back but have had to order our own one now!
Written 20 August 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hiya Wanderer64299512017 Great review! People do love our ebikes and rental often leads to buying one! Thanks for visiting us in the New Forest Best wishes Jon
Written 31 August 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

T L
London29 contributions
Very good although could be slicker; a bit of a wait
Aug 2021
Arrived in the car park (after going into the wrong car park on the other side of the level crossing), for some reason the station have done their best to hide the location number for ringo app (for reference 2016) to pay the parking (£4 for the day after 10am) be warned they capture arrival time and registration numbers by camera automatically.
So to the bike hire itself - despite a number of people working appearing to be busy there was only one person actually processing any hire requests (all for pre-booked customers) so the wait was circa 1/2 hour - not too bad, but considering when we got to the front of the queue it took only only two minutes I do wonder why they don't have someone else helping for advise on routes etc. rather than everyone waiting in line while customers decide where they are going to cycle.

All done and keys left as required for deposit (we had decided to try electric bikes) - we were informed to wait in the carpark and bikes would be with us shortly; 1/4 hour later approached one of team and asked if our bikes were the two that were out in the car park all along - ah yeah probably I'll get your kit (spare tubes, lock etc).
So off we went and have to say bikes were very good, the kit provided also seemed comprehensive, though we thankfully did not need it. Out for a full 6 hours and bikes returned with some charge still remaining.

Verdict on the the e-bikes; damn they are heavy but great if you're trying to keep up with fitter teenage legs!

Verdict on the hire; very good but could have been smoother process to start with.

Verdict on the staff; all friendly, busy and actively being helpful.
Written 19 August 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hello T L Thank you for taking the time for leaving such a in-depth review, they always help future visitors. During the summer we are always at our busiest 10am - midday, thanks for waiting, we have since added a second desk to ease the queue. Great to hear you had a fantastic day trying our ebikes. Thanks for visiting Jon & Team
Written 31 August 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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