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Velocity Trampoline Park

Velocity Trampoline Park

Velocity Trampoline Park
4
Game & Entertainment Centres
10:00 AM - 8:00 PM
Monday
10:00 AM - 8:00 PM
Tuesday
10:00 AM - 8:00 PM
Wednesday
10:00 AM - 8:00 PM
Thursday
10:00 AM - 8:00 PM
Friday
10:00 AM - 8:00 PM
Saturday
10:00 AM - 8:00 PM
Sunday
10:00 AM - 8:00 PM
About
Velocity Trampoline Park Wigan is one of the largest of its type in Europe, and our free jump sessions are perfect for practising flips, leaps and keeping fit! Challenge yourself to our brand new climbing wall arena, made up of 22 colourful and unique Clip ‘n’ Climb climbing walls. It is exclusively available at Velocity Wigan. It’s an attraction not to be missed!
Duration: 1-2 hours
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  • Sandra B
    6 contributions
    5.0 of 5 bubbles
    Happy Granddaughter
    Took my granddaughter to the first session of the day, she had a great time. She loves the long lane trampolines and fortunately was able to spend most of the time on them, that wouldn’t be the case on the later session. Quite a few supervisors on duty.
    Visited April 2024
    Travelled with family
    Written 10 April 2024
  • Lorraine D
    4 contributions
    5.0 of 5 bubbles
    Lovely place with helpful and welcoming staff
    Visited Velocity today for a SEND session with my 5yo son, who had a fantastic time thanks to two staff members Ben and Curtis. My son was finding it hard to find anyone to play with, so easily zoned in on Ben and later, Curtis too. Ben helped make my sons time there a very happy time, by going on the trampolines with him and the inflatables at times, but also not forgetting his duties there, as did Curtis. All the staff were lovely, helpful and welcoming and the site was lovely and clean. My son and myself hope to attend at a future date
    Visited September 2024
    Travelled with family
    Written 2 September 2024
  • MissTropicalTravel
    Manchester, United Kingdom249 contributions
    3.0 of 5 bubbles
    Needs more time in the party room - 30 minutes not long enough
    My son wanted to go here for his 10th birthday - it was his first ever birthday party, so I wanted it to be really special. Our party hosts, Nathan and Sophie, greeted us initially and that whole process waa smooth and professional. Everything was great, until the party room. We obviously knew before we booked that we'd only get 30 minutes, but it really is far too rushed in the party room. It's not enough time for the kids to eat the food - they're halfway through it and are being forced to leave it to then do the birthday cake, then they have no time to finish it off. For the amount of money they're charging for the party, food and service, I strongly suggest they reconsider the 30 minutes party room rule. I have seen others note this on reviews and it was the part of the day I was most wary about. My son will only turn 10 once - we chose YOU out of dozens of other places to have our party and it just left a really sour lasting impression after they'd enjoyed the bounce and play time so much. Even just an extra 15 minutes would've been adequate. I do feel a bit short changed after the amount of money we spent that the part where he sits down with his friends and really celebrates his birthday was just rush, rush, rush, get out so we can set up for the party. Not great and I think in the future, we will pick somewhere else to celebrate. Such a shame, as the bounce and play was decent, that's the only reason I've given an average score.
    Visited September 2024
    Travelled with family
    Written 22 September 2024
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

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4.0
4.0 of 5 bubbles76 reviews
Excellent
40
Very good
12
Average
8
Poor
5
Terrible
11

richyt456
Chorley, UK28 contributions
1.0 of 5 bubbles
Feb 2023 • Family
I’ve tried contacting velocity 3 times with party feedback and had no response. They called the children down late to the party room, sang happy birthday to my daughter without me or my husband there, then because we were brought late to the room they were rushing us out the door so we could be out the door on the dot. Kids were still trying to eat. Felt completely and utterly rushed but I suppose after you have taken over £300 off us you didn’t really care and don’t care about the feedback afterwards. The organisation at the beginning was fantastic so it’s a shame that it was ruined at the end. Certainly wouldn’t recommend having a party here.
Written 5 March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

voodoosue
Wigan, UK910 contributions
1.0 of 5 bubbles
Mar 2024 • Family
Visited with my 12 year old grandson on Sunday 10th March. The staff kept highering the volume of the music to a damaging level. It was beyond a dangerous level. This can damage children’s sensitive ears and have a lifelong effect on them. I had to as the paying adult sit with my fingers in my ears which was very uncomfortable. I asked a member of staff to lower it & she just smirked. Then joined the other staff & they were giggling and turning the volume right up high. By this time my ears were ringing and I had a migraine. I’ve been coming her for six years but this will be last time. Terrible customer service they didn’t give rats ass
Written 11 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Lisa h
1 contribution
2.0 of 5 bubbles
Jan 2024 • Friends
Came today for a day out with my daughter and my friends daughter. We ordered food for everyone and it arrived in dribs and drabs and it was just awful. The bread had no butter on, the chips was cold, the panini had ham instead of bacon. The kids meals didn't come with what we ordered. Everything was just shocking. I was going to book my kids party here but I'm having 2nd thoughts. The staff had attitude when we questioned the food and was a little rude. 4 of the 5 meals arrived leaving one meal coming 10 mins after everyone else's. I am very disappointed with the visit today as was my friend who's 1st visit wasn't the best.
Written 5 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Tasha H
Liverpool, UK1 contribution
1.0 of 5 bubbles
Jul 2024 • Family
Wow where to begin.
Some staff were rude, not clear on information, left us sitting on the side instead of telling us we can go in but wait to use the trampolines, told me the inflatables weren’t included for us?
Its one big bad mess. Pure madness, too many kids jumping on one trampoline, bigger kids knocking over younger kids, music blaring. No good for kids with sensory issues. Paid for 2 kids aged 7 & 3, cost me £26 that was with kid’s pass discount? Priced online without discount it was cheaper than that!
Will not be visiting again.
Written 6 July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

lea2014gaskell
Wigan, UK4 contributions
4.0 of 5 bubbles
Oct 2024 • Family
The place is great for kids that love to climb, jump and bounce. Great value for money at £22 for 90mins climb and 90mins bounce/jump, the kids had an absolute blast. Food was ok, chips could have been hotter when they arrived but everything edible and well presented. Staff where friendly and helpful, will definitely be back.
Written 11 October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

GlamGabi
England, UK11 contributions
1.0 of 5 bubbles
Aug 2024 • Family
have just returned home from Wigan Velocity and experienced the most dreadful customer service. I arrived at 4:20 and a young lady served me pleasantly enough. I asked what time I would have to leave, she said she was not sure - but they would tell me when our time was up.

We proceeded to have a good time, ordered food and then it was announced silver bands where to leave. My children had gold bands, so I told them to go back on as no way it had been 90 minutes - It was 5:30. A young man shouted at my children, 'Get off!' which was quite intimidating as they are only 6 and 7. Consequently, I went to the reception desk to speak to someone - the girl was dealing with a party booking but there was plenty of other staff standing around talking amongst themselves and no one approached me. Shocking customer service!

When the girl finally spoke to me (after waiting a considerable time), she explained I had been booked on 4pm-5:30pm session. I was not told about session times. I explained this to the girl but all she kept saying was 'It says session times on the website!' I had not booked through the website; I had paid in person, so this was completely irrelevant. I asked if my children could have an extra ten minutes (even though it should have been an extra 20 mins) to sort the confusion out. It was empty - there was about 4 children on the trampolines. The girl kept saying, 'Well it wouldn't be fair on everyone else!' It certainly was not fair I was not told about the sessions and was made to feel very uncomfortable when trying to sort the situation out. The customer service was so poor, no words could explain the service I experienced. The girl reluctantly agreed to ten more minutes, but the few staff there literally timed the ten minutes, and my children felt so uneasy being watched so intently. If it was busy I could understand it all more - but it was empty. The young man than approached my children and said, 'Your ten minutes are up!'

It was dire, dire customer service. From not being told about session times, from trying to find a solution to the problem and then the outcome of the situation. I have been to Otterspool Adventure Park and Velocity Widnes many times (all part of the same company) and the service was always first class - today I walked out of there questioning why we had drove 30 mins to get there, spent £30 on entry, another £15 on food and 30 minutes drive home to be treated so poorly.

I one hundred percent would not return to Velocity Wigan and I would not recommend your park to any of my family, friends, or colleagues (I am a primary school teacher) and I will be telling them of my experience. It is such a shame a few staff can let a business down so much. I would even question returning to Otterspool Adventure Park and Widnes Velocity due to this - would I experience the same sort of attitude?

It was so bad. Save your money and go elsewhere (Air Nation in St Helens is much cheaper and staff more helpful)

I would give Velocity Wigan 0 stars I could.
Written 8 August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Sarah
1 contribution
5.0 of 5 bubbles
Aug 2020 • Family
We had our first visit yesterday ( 1 girl 11 years old and 1 boys 10 and is autistic and my daughter friend who is also 11) they all loved it!! We normally only go to autism sessions or quieter sessions but I took a chance. All staff were lovely and helpful. Kids particularly loved the platform were you jump off into a big pillow and u sink into it! Although kids aren't allowed to be helped up into the platform? Which I couldn't understand why? A great way to burn off lots of energy ! Will definitely be booking again!
Written 21 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

swintonjo
manchester2 contributions
1.0 of 5 bubbles
Jul 2024 • Family
Shame staff cannot use their discretion when it comes to age to allow a sibling spend time their 2 year old sibling. Yes i understand it’s toddler time

Adults bouncing around and hanging from the punch bags over trampolines!

Allowing 6 year olds in with younger toddler siblings totally unfair “ is it toddler time or not ?”

The place is nearly empty what a shame staff cannot use their initiative
Written 8 July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

WiganClare
Wigan9 contributions
3.0 of 5 bubbles
Oct 2020
The kids had a great time, staff all great. Absolutely appalled at the amount of people walking around without masks, despite them announcing it and telling you on check in. Spoilt if for me. They will be complaining when it has to shut due to positive cases. It’s not difficult people- follow the rules!
Written 30 October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Pete M
9 contributions
1.0 of 5 bubbles
Oct 2022 • Family
Now don’t allow kids to use the soft play during the bounce sessions.

Seems silly to force children to only do one or the other for an hour rather than enjoying both.

Just means we are more likely to take the kids to another play place that has both.
Written 8 October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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VELOCITY TRAMPOLINE PARK (2024) All You Need to Know BEFORE You Go (with Photos)

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