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Viking Cruises
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Traveller Overview
  • Excellent51%
  • Very good15%
  • Average9%
  • Poor9%
  • Terrible16%
Travellers talk about
“included tours”(45 reviews)
“river cruise”(178 reviews)
“cruise director”(36 reviews)
About
Have a question or concern? We would love to hear from you at TellUs@vikingcruises.com or 1-877-668-4546
Contact
Quai des Chartrons | #200, 91367 Lignan-De-Bordeaux, France
Website
+1 877-668-4546
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Reviews (581)
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1 - 10 of 580 reviews
Reviewed today

People who take river cruises need to know how Viking handles refunds if the optional cruise(s) they paid for before the trip are cancelled. We paid $1325. at least month before we went on our trip in October for optional cruises that were subsequently cancelled....More

Date of experience: October 2018
1  Thank polishtraveler32
Reviewed yesterday

We went on the Western Meditteranean Cruise and planned to extend our stay in Venice two days. The "free" flight from Venice was arranged by a Viking booking agent. Unfortunately, during the voyage, I became ill. We decided to fly home from Rome (as originally...More

Date of experience: December 2018
2  Thank Glenda C
Reviewed 2 days ago via mobile

What Viking advertises in not what you get. Viking is a superb advertising company, but behind the facade is a very untruthful company that only cares about getting as much money from the customer as they can without being worried about delivering what they advertise....More

Date of experience: October 2018
2  Thank David H
Reviewed 2 days ago via mobile

Cruise was amazing! Will definitely take a Viking Ocean Cruise in 2020! Only downside was the Palace Hotel in Prague where we were told be the gentleman at the front desk, “You Viking people need to come back at 3 pm and you will all...More

Date of experience: December 2018
Thank Bill P
Reviewed 2 days ago via mobile

We were shuttled around on a bus from one ship to another. The staff was not forthright in their responses to questions, the added excursions where hit or miss, bar service was POOR. The worst part has been their customer service following what they tout...More

Date of experience: November 2018
2  Thank kingsway807
Reviewed 4 days ago via mobile

This was my fourth rivet cruise with Viking. They never disappoint you. Customer service is great from all the staff and ships crew. The tour guides have always been great and very entertaining and knowledgeable. Looking forward to my next trip

Date of experience: August 2018
Thank Ron S
Reviewed 4 days ago

We went on the Western Mediterranean (Rome to Barcelona) ocean cruise. The Viking Sky is a beautiful ship for the passengers. You are not squished into spaces. There are areas that appeal to the introvert, like me, with their serene surroundings but also livilier spaces...More

Date of experience: December 2018
Thank treasureseekermth633
Reviewed 4 days ago via mobile

Itinerary days 1-8 (things to be aware of) 1: NO CRUISING/Embark 2: As planned 3: As planned 4: NO CRUISING- Bussed 4 hours 5: Packed up/Bussed 4 hours/2nd boat 6: NO CRUISING 7: NO CRUISING- Bussed 4 hours/packed all belongings/3rd Boat 8: NO CRUISING/Disembark The...More

Date of experience: November 2018
3  Thank FearlessTravelGuide
Reviewed 4 days ago via mobile

We have just returned from the Danube and I must say we really enjoyed the experience. Earlier as close as last week they did have big problems with river levels.But we were the first for months that didn't have a problem.Met a lot of lovely...More

Date of experience: December 2018
Thank GER666
Reviewed 5 days ago via mobile

This is my second time to join the Vikings Ocean Cruise trip but my fourth with Vikings River Cruise. Although it has been only about three plus years since Vikings started its Ocean Cruise it has won the best ocean cruise line award twice, 2016...More

Date of experience: December 2018
Thank simonxweng
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Questions & Answers
Ask a question
FearlessTravelGuide
15 December 2018|
AnswerShow all 10 answers
Response from Bert272 | Reviewed this property |
We have done two cruises with them. The most recent was October on the Danube. I know that people have been annoyed about water level issues but ultimately Viking cannot predict weather conditions. Like any vacation you... More
0
Votes
FearlessTravelGuide
2 December 2018|
AnswerShow all 15 answers
Response from bogeyjim616 | Reviewed this property |
We started our river trip in Budapest on the Egil and switched midweek to the Gullvieg. Not a happy occasion to book a cruise where typically you don't change rooms in the middle of your trip, get up at 6 AM to pack your... More
3
Votes
FearlessTravelGuide
1 December 2018|
AnswerShow all 7 answers
Response from Fearless194471 | Reviewed this property |
No idea. Our ship was able to get to within 80 Kilometers of Budapest. We spent our last night on a ship that had been stranded in Budapest for awhile.... And we had to change ships three times.
2
Votes