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The Ritz-Carlton Spa, Kapalua

Certificate of Excellence
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Address: 1 Ritz Carlton Dr, Kapalua, Maui, HI 96761-9067
Phone Number:
+1 808-665-7079
Website
Today
08:30 - 18:00
Closed now
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Hours:
Sun - Sat 08:30 - 18:00

TripAdvisor Reviewer Highlights

Read all 87 reviews
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  • 67
    Excellent
  • 10
    Very good
  • 5
    Average
  • 3
    Poor
  • 1
    Terrible
Pure Bliss

Be sure to include a spa treatment while staying at the Ritz! I highly recommend Kelly's very capable hands for an 80 minute massage! I went in with a super achy back and I left... read more

5 of 5 bubblesReviewed 4 days ago
L8R
,
Oregon
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87 Reviews from our TripAdvisor Community

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Showing 86: English reviews
Oregon
Level Contributor
104 reviews
32 attraction reviews
common_n_attraction_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 4 days ago NEW

Be sure to include a spa treatment while staying at the Ritz! I highly recommend Kelly's very capable hands for an 80 minute massage! I went in with a super achy back and I left the spa a new person! Give yourself enough time to enjoy all the spa amenities!

Helpful?
Thank L8R
2 reviews
2 of 5 bubbles Reviewed 1 week ago via mobile

Above says it all No good night sleep Asked to change room and got downgrade from garden view to pool view No room upgrade even though it's our anniversary Not fair they upgrade some and not all, maybe because we are not white

Helpful?
Thank t1985t
The Ritz Carlto... K, General Manager at The Ritz-Carlton Spa, Kapalua, responded to this review

Aloha t1985t, I’m very sorry to hear that your recent stay with us was not synonymous with the luxury experience one would expect from The Ritz-Carlton. Please know that we make every effort to accommodate room requests for each guest, but unfortunately at times we are unable to do so due to higher occupancy levels. I appreciate you celebrating your... More 

Level Contributor
18 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 4 weeks ago via mobile

Fantastic service they have a hot tub mud ,steam ,sauna rooms . My husband and I had massages and they were so relaxing and I had a facial and the products they use are very nice . So I recommend going to get some spa treatments while your are staying at the hotel .

Helpful?
Thank ReeMichele
New York City, New York
Level Contributor
38 reviews
21 attraction reviews
common_n_attraction_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 17 January 2017

If you can just stay here one in a lifetime, The Ritz Carlton Kapalua is one for your bucket list. The Spa is a haven even though you dont have to book a service, for $50 per person you can stay all day and enjoy all the amenities of the spa, pool, whirlpool, tranquility rooms, showers and order food and... More 

Helpful?
1 Thank Taxpract
Level Contributor
5 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 10 January 2017 via mobile

What a wonderful place this is. Close to shopping, food galore and wonderful customer service. The Ocean View suite is amazing. Set up to cook in or not 😊. We'll be back for sure.

Helpful?
Thank Kendall H
Denver, Colorado
Level Contributor
14 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 26 November 2016

We had a wonderful experience at the spa. Everyone there was extremely friendly! The spa itself is lovely and has a beautiful relaxation garden with lounge chairs and a private whirlpool. We scheduled a couples massage, and while the price definitely makes it quite the indulgence, it was a fantastic way to relax and enjoy Maui.

Helpful?
Thank CarynWP
Toronto, Canada
Level Contributor
12 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 14 November 2016 via mobile

I went for a massage on my first day on Maui to dive into my vacation and destress from travel. The spa is lovely and the attendants are very attentive. I used the whirlpool, sauna and outdoor lounge space before my massage. They were all pristine. I really appreciated all the little details in the space and during my massage.... More 

Helpful?
Thank Kate_Sun_Fun
San Jose, California
Level Contributor
18 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 22 October 2016 via mobile

Staff is very friendly, attentive and efficient. Had a wonderful deep tissue massage from a great therapist. Only negative is the generator in the outside relaxation room is rather noisy. I went from the resort pool, then the spa Jacuzzi and relaxation room, to massage, back to Jacuzzi, steam room, then pool and back again. Great way to relax on... More 

Helpful?
Thank lisaact
Helena
Level Contributor
18 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 18 October 2016 via mobile

I've never stayed at such a friendly place before. The staff super nice and the grounds absolutely gorgeous! The pool is amazing and has a great kiddie pool. Love this place! I never want to leave.

Helpful?
Thank Jennifer M
New York
Level Contributor
62 reviews
17 attraction reviews
common_n_attraction_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 4 July 2016 via mobile

But of course! It was heavenly service! We had spa nail service and even though it is twice as expensive here, it was worth it.

Helpful?
Thank arcanax

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Tucson, Arizona

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