Skydive Sydney North Coast
Skydive Sydney North Coast
2.5
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Skydive Sydney North Coast, experience the thrill and exhilaration of a tandem skydive jump from up to 14'000ft. Professional, 100% safety record, awesome Sydney Central Coast views, the only heritage listed drop zone, short drive from Sydney's CBD, free transfers available are all things you'll get when jumping with Skydive Sydney North Coast.
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Skydive Sydney North Coast
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2.5
10 reviews
Excellent
4
Very good
0
Average
0
Poor
0
Terrible
6
JSAUSTRALIA
1 contribution
First of all - I wish I had read some of the reviews on here before booking....
After seeing the deal on Groupon - it looked like great value. $195 per person.
Morning of the jump - received a text at 7am, saying your dive has been delayed 1 hour. So we arrrived at 9am instead of 8am. Still somehow ended up on a waiting list of 13 jumps. (with 1 aircraft - we were expecting a long wait)
4 hours later. We were still 7 jumps away - and then the whole day was cancelled due to clouds.
We rebooked - 4 weeks later - received a text the day before the jump - the whole weekend is cancelled due to wind. Please call this 1800 number to rebook.
Called up - on hold for 10 minutes - Rebooked.... 2 weeks later - the day before the jump - received a text: your time has been changed from 12pm to 11am. Please call this 1800 number.
No reason why. And no call to see if this was ok with us. So i called the 1800 number - on hold for 10 Minutes - was greeted by a woman who had no idea why our time had changed, and could not even give me a reasons apart from "they must be reshuffling."
Any half decent proffessional company would at least call and let you know. Not
Just text and say call this number.
Anyway...
We arrive early to avoid a long wait - but still end up 18th on a list of 22 jumps.... 1 hour later they are up to jump number 10.... And we are told the helicoper pilot is taking some lunch.
After another hour the helicopter has not moved. We were given no updates. And were kindly told by some other annoyed customers that the helicopter is broke and they are waiting for a technician. I approached the desk and was told they have no idea how long it will take - and they seemed to have no intention of letting the other waiting customers know there was a delay. (it is 33degrees at this point and everyone is fighting for shade and survival, and spending a fortune in their vending machine for drinks)
10 minutes later - an instructor announced that the whole day was cancelled - come to the desk to rebook.
After 20 minutes of sweating in a queue - we explained how it cost us $50s in fuel each time - and we were not happy - and we were told if would like a Refund, we would have to contact groupon. When i asked If groupon even do refunds - the woman replied - i dont know anyone who has, you need to read the small print. So in other words - groupon dont do refunds....
I have sky dived before in New Zealand - and it was an excellent experience. Customer service was great, facilities were excellent, very organised and overall just a great day.
I have friends who went to Wollongong and skydived. They said the same. Excellent.
This place is basically a shack in Gosford, with 1 helicopter, and the laziest customer service i have come across.
AVOID AT ALL COSTS!!
After seeing the deal on Groupon - it looked like great value. $195 per person.
Morning of the jump - received a text at 7am, saying your dive has been delayed 1 hour. So we arrrived at 9am instead of 8am. Still somehow ended up on a waiting list of 13 jumps. (with 1 aircraft - we were expecting a long wait)
4 hours later. We were still 7 jumps away - and then the whole day was cancelled due to clouds.
We rebooked - 4 weeks later - received a text the day before the jump - the whole weekend is cancelled due to wind. Please call this 1800 number to rebook.
Called up - on hold for 10 minutes - Rebooked.... 2 weeks later - the day before the jump - received a text: your time has been changed from 12pm to 11am. Please call this 1800 number.
No reason why. And no call to see if this was ok with us. So i called the 1800 number - on hold for 10 Minutes - was greeted by a woman who had no idea why our time had changed, and could not even give me a reasons apart from "they must be reshuffling."
Any half decent proffessional company would at least call and let you know. Not
Just text and say call this number.
Anyway...
We arrive early to avoid a long wait - but still end up 18th on a list of 22 jumps.... 1 hour later they are up to jump number 10.... And we are told the helicoper pilot is taking some lunch.
After another hour the helicopter has not moved. We were given no updates. And were kindly told by some other annoyed customers that the helicopter is broke and they are waiting for a technician. I approached the desk and was told they have no idea how long it will take - and they seemed to have no intention of letting the other waiting customers know there was a delay. (it is 33degrees at this point and everyone is fighting for shade and survival, and spending a fortune in their vending machine for drinks)
10 minutes later - an instructor announced that the whole day was cancelled - come to the desk to rebook.
After 20 minutes of sweating in a queue - we explained how it cost us $50s in fuel each time - and we were not happy - and we were told if would like a Refund, we would have to contact groupon. When i asked If groupon even do refunds - the woman replied - i dont know anyone who has, you need to read the small print. So in other words - groupon dont do refunds....
I have sky dived before in New Zealand - and it was an excellent experience. Customer service was great, facilities were excellent, very organised and overall just a great day.
I have friends who went to Wollongong and skydived. They said the same. Excellent.
This place is basically a shack in Gosford, with 1 helicopter, and the laziest customer service i have come across.
AVOID AT ALL COSTS!!
Written 19 January 2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Blue S
We apologise about the wait time and cancellations you had to go through, however we cannot be responsible if the cloud builds up and it is unsafe to jump through.
These are some of the risks you need to consider when you choose to do a sport like skydiving.
We again cannot be responsible if you book through a company that does not do refunds, each company has their own policies.
We have a 100% refund policy if there is a cancellation due to weather.
Our staff at Skydive Sydney City are a great team and work out of Gosford Airport and we have a passion for taking people to experience skydiving out of our many Helicopters we have on site.
We do however appreciate your constuctive feedback
Written 18 February 2013
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Renee N
London, UK2 contributions
Apr 2013 • Friends
We also purchased vouchers through Groupon, who in the past have been pretty good.
The first time we tried to organize this was well within the validity period of the deal (December 2012). A group of 9 of us made the trek up from Sydney, & down from Newcastle to attempt our dive. We paid for accommodation for the night & also drove up in our vehicles, wasting money on fuel each time.
On the morning of our 'first dive' we received a text stating that the weather conditions were not right. Looking up at the sky, it was a beautiful & clear December day, but as I have never skydived before & understand that every precaution must be taken, we bought their excuse & re-booked the next available date for all 9 of us, which was Australia Day.
On Australia Day weekend, we all hopped in our cars & made the trek up again - paying for fuel & accommodation again, only to be text again saying that it is too windy to jump. There was one lone cloud in the sky & it was chugging along slowly, but again - what do I know about skydiving? I don't know the altitude of that cloud, so we cancelled & re-booked again. (Do you see where I'm going here??)
Our next booking was more calculated, We spoke to the woman when we made the reservation & explained to her about our past experiences. We asked that we be the first booking of the day, which gives us the option to be first preference in the event that something goes wrong in the morning, we are trained, suited up & ready to go if there is an opportunity to dive later on in the day.
Last night we made the trek up again, this time a group of only 4 as we could not all make this trip. Third time lucky. We wake at 7am to (you guessed it) a text, explaining that there was heavy fog. Poor old operations managers at the skydiving shack up the street don't know that our friends mother lives a few blocks away & let us know that there is NO FOG at all, which we already knew from looking out the window. CRACKING DAY. We get another text at 8am telling us that there is 'bad turbulence at high altitudes'& that the next call will be at 10am. We got in our cars & drove out there to find that there is a group of 8, suited up in harnesses & having a lesson / briefing before they take off to do their dives.
We walk up to the desk to ask what's going on & we're told that there is not enough hours in the helicopter. We ask why there are other people (apparently paying full price) who have been put into our slot & then they started to back-pedal. They say that they are not 100% sure that the group will go up due to turbulence. We ask why they are ready to go & why we do not any longer take first preference? We are told that the group were already on their way up in a bus from Sydney.. Ohhhhhhh... WE DROVE UP ON 3 SEPARATE OCCASIONS!
We were put onto a call with the 'óperations manager' who was completely rude & unhelpful. At no time did they offer to get us ready & send us up in the helicopter first, which would have resolved the whole problem. Obviously we would not have been completely happy, knowing that now we have been absolutely screwed 3 times, but we would have at least got to finally do the dive & got us off these monkey's backs.. Once they realized that we were not going to leave, they cancelled the other group too.
This has got to be the most ridiculous company operating on the Central Coast. My advice is to pay full price & go diving with another company. You would have to be completely mad to trust them.
We will be seeking refunds. As we originally made our first booking within the validity period, we will be able to get our refunds. I suggest that anyone else experiencing the same problems does the same.
The first time we tried to organize this was well within the validity period of the deal (December 2012). A group of 9 of us made the trek up from Sydney, & down from Newcastle to attempt our dive. We paid for accommodation for the night & also drove up in our vehicles, wasting money on fuel each time.
On the morning of our 'first dive' we received a text stating that the weather conditions were not right. Looking up at the sky, it was a beautiful & clear December day, but as I have never skydived before & understand that every precaution must be taken, we bought their excuse & re-booked the next available date for all 9 of us, which was Australia Day.
On Australia Day weekend, we all hopped in our cars & made the trek up again - paying for fuel & accommodation again, only to be text again saying that it is too windy to jump. There was one lone cloud in the sky & it was chugging along slowly, but again - what do I know about skydiving? I don't know the altitude of that cloud, so we cancelled & re-booked again. (Do you see where I'm going here??)
Our next booking was more calculated, We spoke to the woman when we made the reservation & explained to her about our past experiences. We asked that we be the first booking of the day, which gives us the option to be first preference in the event that something goes wrong in the morning, we are trained, suited up & ready to go if there is an opportunity to dive later on in the day.
Last night we made the trek up again, this time a group of only 4 as we could not all make this trip. Third time lucky. We wake at 7am to (you guessed it) a text, explaining that there was heavy fog. Poor old operations managers at the skydiving shack up the street don't know that our friends mother lives a few blocks away & let us know that there is NO FOG at all, which we already knew from looking out the window. CRACKING DAY. We get another text at 8am telling us that there is 'bad turbulence at high altitudes'& that the next call will be at 10am. We got in our cars & drove out there to find that there is a group of 8, suited up in harnesses & having a lesson / briefing before they take off to do their dives.
We walk up to the desk to ask what's going on & we're told that there is not enough hours in the helicopter. We ask why there are other people (apparently paying full price) who have been put into our slot & then they started to back-pedal. They say that they are not 100% sure that the group will go up due to turbulence. We ask why they are ready to go & why we do not any longer take first preference? We are told that the group were already on their way up in a bus from Sydney.. Ohhhhhhh... WE DROVE UP ON 3 SEPARATE OCCASIONS!
We were put onto a call with the 'óperations manager' who was completely rude & unhelpful. At no time did they offer to get us ready & send us up in the helicopter first, which would have resolved the whole problem. Obviously we would not have been completely happy, knowing that now we have been absolutely screwed 3 times, but we would have at least got to finally do the dive & got us off these monkey's backs.. Once they realized that we were not going to leave, they cancelled the other group too.
This has got to be the most ridiculous company operating on the Central Coast. My advice is to pay full price & go diving with another company. You would have to be completely mad to trust them.
We will be seeking refunds. As we originally made our first booking within the validity period, we will be able to get our refunds. I suggest that anyone else experiencing the same problems does the same.
Written 14 April 2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CC1895
Los Angeles, CA24 contributions
Jan 2013 • Friends
Booked a dive for final day of our trip - got email from them saying we were ON.
Come today they NO SHOW... say they tried to TEXT ME 2 days prior to let me know, but that they never heard back from me.
I gave them $1000... don't you think if I had got the text I would have replied?
They had my email address, hotel room #, cell #, many other ways to contact me other than text. Nothing.
Now I'm GLAD we didn't dive with them. Classic example of company getting too "corporate" and not caring about their customers... how can we trust them with our lives? We planned our whole trip around this - the rep on the phone was extremely rude and blamed ME for the miscommunication!
What a joke. This company and it's workers are an EMBARRASSMENT to Sydney. AVOID if you value your live and your time.
Come today they NO SHOW... say they tried to TEXT ME 2 days prior to let me know, but that they never heard back from me.
I gave them $1000... don't you think if I had got the text I would have replied?
They had my email address, hotel room #, cell #, many other ways to contact me other than text. Nothing.
Now I'm GLAD we didn't dive with them. Classic example of company getting too "corporate" and not caring about their customers... how can we trust them with our lives? We planned our whole trip around this - the rep on the phone was extremely rude and blamed ME for the miscommunication!
What a joke. This company and it's workers are an EMBARRASSMENT to Sydney. AVOID if you value your live and your time.
Written 6 January 2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Blue S
Hi Craig,
This is a very unfortunate situation, we do state on our confrimation emails that you will receive a confrimation the day before your jump and to please call to confrim your booking.
I would like to stress we do take pride in our 100% safety record and will always look after our customers.
Please contact us if you are ever near any of our other drop zones and we hope you will experience the thrill of skydiving.
Written 18 February 2013
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Toohe
Sydney, Australia1 contribution
Jan 2014
Told we would be picked up at 5:40 but driver never showed up!! Had to wait until 7 for call line to open... Another 1hr wait before being told no dive today due to operational issues!! Thanks for wasting our day!! Friends go back home overseas tomorrow!!
Have heard some stories similar to mine a few times, really should have listened!! Terrible experience!!!
Have heard some stories similar to mine a few times, really should have listened!! Terrible experience!!!
Written 4 January 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Peter d
Sydney, Australia6 contributions
Mar 2015 • Family
Was supporting my daughter who was part of a Charity Day jump of 9 people (incl. some kids with Diabetes who were jumping). My daughter had come down from Bathurst. (3 1/2 hrs away). She was just getting kitted up when the plane just flew off into the sunset. We were told the plane had been called to an emergency. Turns out the emergency was that someone in Wollongong wanted a part flown down for another plane!!! Can you BELIEVE IT?! Cancelled for the day.
How can a reputed skydiving company have no back up plan ?? It would be fair to assume that plane problems happen so to have no protocol as back up beggars belief.
We were left with a bunch of staff members who seemed to be in the dark as much as us. They had to bumble along with obviously limited information and deal with 30 odd devastated jumpers and family/friends.
It beggars belief that a supposedly reputable company would have NO contingency plan AT ALL!! Presumably skydiving companies have problems with planes all the time so the idea that there was no back-up plan is disgraceful.
There was no immediate offer of any form of complimentary compensation which might have done a little to calm the madding crowd.!! Just "line up and we'll issue you with your vouchers for a later date..".
The reputational damage will be will be VERY widespread because every one of the jumpers will now being having to explain to the several hundred people who'd donated money why the jump didn't go ahead and I'd have to say rightly so. I am generally loathe to damn Aussie business but it's very hard for me to see anything that was done right!!
How can a reputed skydiving company have no back up plan ?? It would be fair to assume that plane problems happen so to have no protocol as back up beggars belief.
We were left with a bunch of staff members who seemed to be in the dark as much as us. They had to bumble along with obviously limited information and deal with 30 odd devastated jumpers and family/friends.
It beggars belief that a supposedly reputable company would have NO contingency plan AT ALL!! Presumably skydiving companies have problems with planes all the time so the idea that there was no back-up plan is disgraceful.
There was no immediate offer of any form of complimentary compensation which might have done a little to calm the madding crowd.!! Just "line up and we'll issue you with your vouchers for a later date..".
The reputational damage will be will be VERY widespread because every one of the jumpers will now being having to explain to the several hundred people who'd donated money why the jump didn't go ahead and I'd have to say rightly so. I am generally loathe to damn Aussie business but it's very hard for me to see anything that was done right!!
Written 15 March 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jennifer
Wellington, New Zealand16 contributions
Visited yesterday with some friends for our first skydive. The driver picked us up at the time that was said, did a good job to calm us all down. The jump was great, everyone working was good at their jobs. We were very lucky with the weather and I will definitely do it again! Thank you for a great experience :)
Written 27 October 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kelly W
Bristol, UK70 contributions
Oct 2014 • Solo
Picked up from central on time, great bus driver who kept everyone pumped up. I was on my own but so were all of the others & it turned out to have a great atmosphere through the whole day. I had a tandem skydive, all of the staff were so laid back and organised that there was no time to be nervous. Lots of fun, great experience & definitely worth the money.
Written 25 November 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Natalya Z
Sydney, Australia469 contributions
Feb 2014 • Couples
I had a tandem skydive. We were lucky with the weather (and we were notified to be prepared if it has to be cancelled)
I thought I'd be nervous and all, but after hearing that my instructor has done thousands of jumps literally and the company doesn't have any cases of hard injury/death, honestly, i was pretty calm all the way, until just before they opened the door for a jump - i was the first one
It was an AMAZING once in a lifetime experience that we'll remember forever! Actually, after such a pleasant experience, i don't think it's the last jump at all...
We purchased the video and photo pack. Yes, it's quite pricey, but i didn't regret at all! There were two of us and the videos were done with different music and all, so regardless of the fact that it's a template, it is done very well!
Thanks for the amazing experience!!!
I thought I'd be nervous and all, but after hearing that my instructor has done thousands of jumps literally and the company doesn't have any cases of hard injury/death, honestly, i was pretty calm all the way, until just before they opened the door for a jump - i was the first one
It was an AMAZING once in a lifetime experience that we'll remember forever! Actually, after such a pleasant experience, i don't think it's the last jump at all...
We purchased the video and photo pack. Yes, it's quite pricey, but i didn't regret at all! There were two of us and the videos were done with different music and all, so regardless of the fact that it's a template, it is done very well!
Thanks for the amazing experience!!!
Written 3 November 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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*Likely to sell out: Based on Viator’s booking data and information from the provider from the past 30 days, it seems likely this experience will sell out through Viator, a Tripadvisor company.