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Torbay Express Limited

Giddynap Lane | Stag House, Inchbrook GL5 5EZ, England
+44 1453 834477
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Review Highlights
Excellent day out but terrible food at a staggering price.

My wife and I travelled on the Torbay Express on Sunday 20th August and had an enjoyable day... read more

Reviewed 6 September 2017
rhodesstephen577
,
York, United Kingdom
Fantastic Experience

I went on the Torbay Express yesterday 03 September 2017, as a 70th birthday gift from my son and... read more

Reviewed 4 September 2017
virgomeGloucester
,
gloucester
Read all 78 reviews
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Overview
  • Excellent81%
  • Very good8%
  • Average0%
  • Poor6%
  • Terrible5%
Travellers talk about
“return journey” (13 reviews)
“first class” (21 reviews)
“steam train” (11 reviews)
LOCATION
Giddynap Lane | Stag House, Inchbrook GL5 5EZ, England
CONTACT
Giddynap Lane | Stag House, Inchbrook GL5 5EZ, England
+44 1453 834477
Call
Website
Write a ReviewReviews (78)
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1 - 10 of 78 reviews

Reviewed 6 September 2017

My wife and I travelled on the Torbay Express on Sunday 20th August and had an enjoyable day despite the rather damp weather. We are at one with a complaint about the dinner we had in Premier Class. This was our third Torbay Express which...More

Thank rhodesstephen577
Reviewed 4 September 2017

I went on the Torbay Express yesterday 03 September 2017, as a 70th birthday gift from my son and family, they included Premier Dining and I have to say the entire experience was wonderful from beginning to end. We left Temple Meads on time in...More

Thank virgomeGloucester
TorbayExpress, Manager at Torbay Express Limited, responded to this reviewResponded 6 September 2017

Thank you for your review and kind comments. So glad you enjoyed your day out with us despite the rain!

Reviewed 21 August 2017

Sunday 20th August what a great day out engine was worked superbly with some very fast running by the crews out and back. Service on the train by the staff was second to none being kept informed of any issues. Approaching Exeter on the outward...More

Thank Mike W
TorbayExpress, Manager at Torbay Express Limited, responded to this reviewResponded 30 August 2017

Thank you for your comments. So glad to be able top report that the lady was released from hospital and has made a full recovery. We look forward to welcoming you aboard again next year.

Reviewed 22 July 2017 via mobile

Last Saturday 15th July the boarding passes arrived along with the confirmed timings that we had been placed in coach G, when I checked out the coach list on the letter that A to C was premiere and D to F was first class, coaches...More

1  Thank Avastantivirus
TorbayExpress, Manager at Torbay Express Limited, responded to this reviewResponded 25 July 2017

I am very sorry for the confusion caused by the incorrect information about the coach allocation being set out in the letter that was sent to you sent to you with your Boarding Passes. I do hope that this did not effect your enjoyment of...More

Reviewed 15 July 2017 via mobile

Absolute disaster. Won't do it again. Too expensive. Terrible service. Badly run. A complete waste of money.

1  Thank Jim N
TorbayExpress, Manager at Torbay Express Limited, responded to this reviewResponded 18 July 2017

We are sorry you didn't enjoy your day out on the Torbay Express. The problems that occurred on 2 July were outside our control.

Reviewed 9 July 2017

I would like to address the title of my review first. There were circumstances beyond the Torbay Express Crew's control. Firstly Tornado failing her fitness exam and then to being able to get a back-up Engine in the Royal Scot, but then having to delay...More

1  Thank TheKnight2k16
TorbayExpress, Manager at Torbay Express Limited, responded to this reviewResponded 18 July 2017

Thank you for your review. We are glad that the problems on the day didn't spoil your enjoyment of the Torbay Express.

Reviewed 6 July 2017

We took the same trip as reviewed somewhat negatively below and I must say we had a lovely day, yes the lack of a steam locomotive was disappointing but many of the problems were beyond the control of the Torbay Express Company, as any regular...More

1  Thank JJV60
TorbayExpress, Manager at Torbay Express Limited, responded to this reviewResponded 18 July 2017

Thank you for posting your reveiw. We are pleased that the problems on the day didn't adversely effect your enjoyment of your excursion.

Reviewed 5 July 2017 via mobile

My 60th birthday Steam Trip to Dartmouth....that wasn't Steam! It's 7.15pm............and as we have been in Newton Abbott station stuck still for longer than I care to think about, I just as well fill the time up with writing a short report on the Torbay...More

1  Thank reggyperin
TorbayExpress, Manager at Torbay Express Limited, responded to this reviewResponded 18 July 2017

We are very sorry that your 60th birthday trip was marred by the problems on the day. There are only a limited number of steam locomotives that are able to haul train on the main line network. The replacement steam locomotive 'Royal Scott' was not...More

Reviewed 3 July 2017 via mobile

Living in devon doesn't make much sense to drive to Bristol to pick up the TE and then travel to a few miles from your home and then back. However, the lure of a steam engine is irresistible. However, yesterday was a day that did...More

Thank concertjon
TorbayExpress, Manager at Torbay Express Limited, responded to this reviewResponded 5 July 2017

So glad all the problems on the day didn't detract too much from your enjoyment of the overall experience! Thank you for your kind comments.

Reviewed 3 July 2017

We travelled with the Torbay Express on July 2nd and the day was a total disaster from the time we arrived at our local station to find the train was going to be 30 minutes late arriving and when it turned up it was a...More

Thank gizmo2brian
TorbayExpress, Manager at Torbay Express Limited, responded to this reviewResponded 4 July 2017

We are so sorry that your day was marred by all the problems that occurred, all of which, as you said, were outside our control. Usually passengers have a day to the remember for all the right reasons.

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Ask a question
Questions & Answers
Zoe P
19 August 2017|
AnswerShow all 2 answers
Response from TorbayExpress | Property representative |
If you do not have your Boarding Passes for whatever reason it is not a problem as the Stewards will have always have a list of all the passengers booked to travel on that particular train and will be able to check your... More
0
Votes
paul b
29 May 2017|
Answer
Response from TorbayExpress | Property representative |
Hi Paul, Thank you for your enquiry. Our use of heritage rolling stock can, regretfully, limit accessibility. The Torbay Express Team
0
Votes
sp00ners
6 September 2016|
AnswerShow all 5 answers
Response from johnsZ8796ZU | Reviewed this property |
The answer is "no" there isn't. But most passengers were dressed in what I would describe as "tidy casual" - myself included! Do enjoy - it's a fabulous experience. John
1
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