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Genting Casino Stoke

Open Now: 12:00 - 06:00
Open today: 12:00 - 06:00
Review Highlights
Alex The Legend

If ordained by the gods Alex cometh to Genting casinio. His skills in dealership are surpassed by... read more

Reviewed 2 weeks ago
Odious101
,
Stoke-on-Trent, United Kingdom
via mobile
Family Birthday meal

Excellent Sunday lunch, superb value , lovely food and top friendly service , can definitely... read more

Reviewed 13 January 2019
iang344
,
Stoke-on-Trent, United Kingdom
via mobile
Read all 105 reviews
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Traveller Overview
  • Excellent68%
  • Very good16%
  • Average6%
  • Poor2%
  • Terrible8%
Travellers talk about
About
Casino Restaurant Late Bar Gaming Slots Electronic Gaming Entertainment Poker Roulette Blackjack
Open Now
Hours Today: 12:00 - 06:00
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Contact
30 Etruria Road, Hanley, Stoke-on-Trent ST1 5NH, England
Website
+44 1782 213499
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Reviews (105)
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Reviewed 2 weeks ago via mobile

If ordained by the gods Alex cometh to Genting casinio. His skills in dealership are surpassed by none. Alex has the ability to effectively communicate as a team while at the same time providing excellent customer service skills while on the tables. I have never...More

Date of experience: February 2019
Thank Odious101
garygentingmanager, Manager at Genting Casino Stoke, responded to this reviewResponded 1 week ago

Thank you for your interesting review of Alex the Legend. I will be sure to pass on your kind words to the man himself. See you soon!

Reviewed 13 January 2019 via mobile

Excellent Sunday lunch, superb value , lovely food and top friendly service , can definitely recommend

Date of experience: January 2019
Thank iang344
garygentingmanager, Manager at Genting Casino Stoke, responded to this reviewResponded 16 January 2019

Thank you for taking the time to leave us a positive review, we really appreciate your kind words and look forward to your next visit.

Reviewed 22 December 2018

went here for a works christmas party the food was very good served very quick and piping hot with the entertainment which was more funny than good ive seen better elvis impersonators but overall a good night

Date of experience: December 2018
Thank SueF1713
garygentingmanager, Manager at Genting Casino Stoke, responded to this reviewResponded 31 December 2018

Many thanks for your kind review. Always good to hear kind comments about our service and staff. Hope to see you again soon.

Reviewed 5 December 2018 via mobile

We visit the casino regularly and the staff are always friendly as well as the managers the food is always excellent and an all round good place to visit

Date of experience: November 2018
Thank Jaseh123
garygentingmanager, Manager at Genting Casino Stoke, responded to this reviewResponded 20 December 2018

Thank you for your kind review. We always strive to improve our menu selection and quality of service to keep our customers happy.

Reviewed 8 October 2018 via mobile

So ...where to start ...Waitress doesn't know soup of day ..couldn't be bothered to find out what it was ....we had to ask her to go ask ...then piece of plastic found in the soup ...when shown just made a joke of it ..no apology...More

Date of experience: October 2018
1  Thank Geoff T
garygentingmanager, Manager at Genting Casino Stoke, responded to this reviewResponded 30 November 2018

Sorry to hear that you didn't have a good experience on our Sunday lunch. If you or anyone to that matter, ever encounter poor service at our club please make sure you bring it to the attention of either the Hospitality manager or the Casino...More

Reviewed 3 September 2018

Me and some friends fancied a night out so decided to give the casino a try. We were shocked by how amazing it was! We had a meal in the restaurant and the gentleman in charge (I think his name was Sydney?) was so charming...More

Date of experience: August 2018
1  Thank Gemma H
garygentingmanager, Manager at Genting Casino Stoke, responded to this reviewResponded 30 November 2018

Many thanks for your great review of Genting Club Stoke. As you say there is something for everyone at our club, drinks, dining, gaming and just a great night out. Hope to see you again soon and thanks again.

Reviewed 9 July 2018 via mobile

We would just like to say how brill the staff were, my partner and I have just come back from a raffle ticket prize for a 3 course meal at the Genting Casino in Stoke. The food was excellent and the staff were fantastic! Especially...More

Date of experience: July 2018
Thank lorrainesteele
Gary P, Manager at Genting Casino Stoke, responded to this reviewResponded 10 July 2018

Glad that you enjoyed your trip to our Casino and look forward to seeing you again soon. Thank you for taking the time to leave a lovely review.

Reviewed 3 May 2018 via mobile

Tonight I visited the Genting Casino with many friends from work in which we do on a regular basis. The occasion for this visit was a leaving do for a colleague. My friend and I both forgot our membership cards to get in so we...More

Date of experience: May 2018
2  Thank Westtt-76
Gary P, Manager at Genting Casino Stoke, responded to this reviewResponded 6 May 2018

Hello, firstly can I take this opportunity to apologise for any inconvenience this has caused. Would it be possible to have some information from you such as your name, when this visit took place and roughly what time so we can investigate further. You can...More

Reviewed 4 February 2018 via mobile

slipped on a wet floor in the toilet with no wet floor sign. twisted my ankle really bad. management had no concerns over my ankle. they didnt offer any medical advice or treatment. he just took a pictire of it and took my name. i...More

Date of experience: February 2018
2  Thank 196jonathana
Reviewed 25 January 2018

Have visited here a few times and it is a nice night out but its so spaced out it feels almost empty. Drinks are a little pricey but have never had a problem with any beer I have ordered. Gaming staff always seem to be...More

Date of experience: November 2017
Thank MHancock_13
Gary P, Manager at Genting Casino Stoke, responded to this reviewResponded 3 February 2018

Hello, Thank you for your comments. The price of drinks is in line with the rest of bars in Hanley we are told but will seems a bit above if comparing with a local pub for instance. Unfortunately we are unable to do anything regarding...More

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Questions & Answers
Ask a question
kaz_pastures
25 February 2018|
AnswerShow all 3 answers
Response from garygentingmanager | Property representative |
Usually loads all lined up waiting.
1
Vote
christinesmithhome79
28 December 2017|
Answer
Response from garygentingmanager | Property representative |
Hello, sorry for the delay. Drivers licence or passport are ideal.
-1
Votes
christinesmithhome79
28 December 2017|
Answer
Response from trishstoke | Reviewed this property |
you can join on the night take passport or photo id its a nice place to have a drink or meal or you can have snacks , when you playing machines soft drinks and hot drinks are free but we give a tip to waitress hope this helps
0
Votes