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Genting Casino Stoke

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30 Etruria Road, Hanley, Stoke-on-Trent ST1 5NH, England
+44 1782 213499
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Review Highlights
Bad Management

slipped on a wet floor in the toilet with no wet floor sign. twisted my ankle really bad... read more

Reviewed 4 February 2018
Jonathan A
via mobile
Warehouse-like and staff can be hit and miss

Have visited here a few times and it is a nice night out but its so spaced out it feels almost... read more

Reviewed 25 January 2018
MHancock_13
,
Stoke-on-Trent, United Kingdom
Read all 97 reviews
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Overview
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Casino Restaurant Late Bar Gaming Slots Electronic Gaming Entertainment Poker Roulette Blackjack
  • Excellent66%
  • Very good17%
  • Average7%
  • Poor3%
  • Terrible7%
Travellers talk about
“great night” (15 reviews)
“sunday lunch” (5 reviews)
Open Now
Hours
Hours Today: 12:00 - 06:00
LOCATION
30 Etruria Road, Hanley, Stoke-on-Trent ST1 5NH, England
CONTACT
Website
+44 1782 213499
Write a ReviewReviews (97)
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All reviews
"great night"
in 15 reviews
"sunday lunch"
in 5 reviews
"food was lovely"
in 5 reviews
"gaming tables"
in 4 reviews
"steak"
in 4 reviews
"mid week"
in 5 reviews
"christmas party"
in 3 reviews
"new year's eve"
in 3 reviews
"genting casino"
in 3 reviews
"free bet"
in 3 reviews
"value for money"
in 5 reviews
"meal package"
in 2 reviews
"service was excellent"
in 2 reviews
"see you soon"
in 2 reviews
"live entertainment"
in 2 reviews
"second to none"
in 2 reviews
"without a doubt"
in 2 reviews
Filter

1 - 10 of 97 reviews

Reviewed 4 February 2018 via mobile

slipped on a wet floor in the toilet with no wet floor sign. twisted my ankle really bad. management had no concerns over my ankle. they didnt offer any medical advice or treatment. he just took a pictire of it and took my name. i...More

Thank Jonathan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 January 2018

Have visited here a few times and it is a nice night out but its so spaced out it feels almost empty. Drinks are a little pricey but have never had a problem with any beer I have ordered. Gaming staff always seem to be...More

Thank MHancock_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary P, Manager at Genting Casino Stoke, responded to this reviewResponded 3 February 2018

Hello, Thank you for your comments. The price of drinks is in line with the rest of bars in Hanley we are told but will seems a bit above if comparing with a local pub for instance. Unfortunately we are unable to do anything regarding...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 January 2018 via mobile

Went here with family and food was very good. Fillet steak was excellent, rib eye and sirloin also ordered in our party and were superbly cooked and presented. Other person had fish and chips. Only down side was the prices. Desserts were also very good...More

Thank Dekka67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary P, Manager at Genting Casino Stoke, responded to this reviewResponded 3 February 2018

Hello, Thank you for your lovely comment and take on board what you say.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 7 January 2018 via mobile

Had a great time for my daughter's birthday, lovely play and friendly staff. Will definitely re visit.

Thank Janet B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary P, Manager at Genting Casino Stoke, responded to this reviewResponded 11 January 2018

Thank you for the lovely comments and hope to see you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2018 via mobile

Wow four of us had a great new years eve staff so friendly polite and professional food good entertainment good great atmosphere all in all great night again ...thanks

Thank Geoff T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary P, Manager at Genting Casino Stoke, responded to this reviewResponded 11 January 2018

Hello, Thank you for the great comments. We strive to give excellent customer service. Hope to see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2018 via mobile

Me and my family went here for New Year’s Eve hoping for a special evening however the customer service and quality of food was a disgrace. Paying £55 each we find out managers were cooking in the kitchen which would explain why my meal was...More

1  Thank Gemma T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 December 2017 via mobile

I hadn't been for ages and forgot how good it was . Friendly staff . Can't praise it highly enough .

Thank THE_Pirate_Bill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary P, Manager at Genting Casino Stoke, responded to this reviewResponded 9 December 2017

Hello, thank you for the wonderful comments. We love it when we get it right. Was there anyone who stood out for you? Hope to see you again soon

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 November 2017

I visited this casino recently to play poker. The staff involved in this area were unfriendly and unhelpful. The poker room was very clicky which included the staff, for new players at this venue it was not a welcome place to visit at all. The...More

Thank russtimmis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary P, Manager at Genting Casino Stoke, responded to this reviewResponded 27 November 2017

Hello, Sorry that your visit to us did not turn out too well. We hope that this has not deterred you from visiting us again in the future. This is the first time that anyone has mentioned the card room is such poor light. Once...More

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Reviewed 7 October 2017 via mobile

Visited for the first time with work colleagues on Friday night. We had a meal package including a roulette experience. The food was top notch and the service fantastic. We also enjoyed the roulette experience and our tutor Adam was great out everyone at ease...More

Thank Robert W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary P, Manager at Genting Casino Stoke, responded to this reviewResponded 9 October 2017

Thank you for the comments. The staff take pride in their customer service and it is great when we receive such wonderful comments. Hope to see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2017

New year's eve venue,great start to the new year excellent food and service,entertainment very good,disco good ,if you are not drunk after all this you can have a gamble good luck

1  Thank reetpteet2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary P, Manager at Genting Casino Stoke, responded to this reviewResponded 27 July 2017

Hello, Thank you for the lovely comments. We have this year's Christmas and New Year brochures available, or have a look at our website. Thank you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Ask a question
Questions & Answers
kaz_pastures
25 February 2018|
AnswerShow all 3 answers
Response from Gary P | Property representative |
Usually loads all lined up waiting.
1
Vote
christinesmithhome79
28 December 2017|
Answer
Response from Gary P | Property representative |
Hello, sorry for the delay. Drivers licence or passport are ideal.
-1
Votes
christinesmithhome79
28 December 2017|
Answer
Response from trishstoke | Reviewed this property |
you can join on the night take passport or photo id its a nice place to have a drink or meal or you can have snacks , when you playing machines soft drinks and hot drinks are free but we give a tip to waitress hope this helps
0
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