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Chill Factore

Open Now: 08:00 - 23:00
Open today: 08:00 - 23:00
Review Highlights
Children’s Party

Just come home from chill factore where we had my daughters 7th bday party. Our host Sophie was... read more

Reviewed yesterday
laurengday82
,
Manchester, United Kingdom
via mobile
Ski park

Children loved it and an Hour is Plenty. My only moan is the toboggan run could be smoother to make... read more

Reviewed 6 days ago
JamieBills
,
Truro, United Kingdom
via mobile
Read all 1,684 reviews
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Certificate of Excellence
Traveller Overview
  • Excellent46%
  • Very good26%
  • Average9%
  • Poor6%
  • Terrible13%
Travellers talk about
“snow park”(152 reviews)
“taster session”(103 reviews)
“main slope”(95 reviews)
About
Real snow, all year round. The UK’s premier indoor snow centre, Chill Factore provides the ultimate snow experience. Home to a 180 metre main slope and a 40 metre beginner slope, it is the perfect environment to enjoy skiing and snowboarding in a...more
Open Now
Hours Today: 08:00 - 23:00
See all hours
Suggested duration: More than 3 hours
Contact
7 Trafford Way | Trafford Quays, Stretford M41 7JA, England
Website
+44 161 749 2222
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Reviews (1,684)
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1 - 10 of 1,677 reviews
Reviewed yesterday via mobile

Just come home from chill factore where we had my daughters 7th bday party. Our host Sophie was excellent and really made sure we were settled in and knew where everything was. She was friendly and helpful and very approachable and the children really liked...More

Date of experience: February 2019
1  Thank laurengday82
Reviewed 2 days ago via mobile

We visited the snow park in the evening for an hour with children aged 5, 8 and 11 who are not always adventurous. They were very excited to go sledging, but a little nervous. The member of staff manning the slope was great at encouraging...More

Date of experience: February 2019
1  Thank CShea42
Reviewed 4 days ago via mobile

My young family and I visited Mini moose land as we had so much fun in the limited snow that fell throughout the winter. With the price at £7 for a child including one adult, it seemed quite reasonable. Before attending we read the rules...More

Date of experience: February 2019
Thank scottjep
Chill-Factore, Public Relations Manager at Chill Factore, responded to this reviewResponded 3 days ago

Hi Scott, Thank you for taking the time to review us. We are sorry to hear that Mini Moose Land did not meet your expectations. We are constantly working on our snow activities to assure that our guests receive the best experiences. You will be...More

Reviewed 5 days ago via mobile

We choose the after 9 pm deal which was £20 for two hours but unfortunately the snow conditions were awful,big deep Mogels all the way down we’re all day traffic had gone ,we have been earlier in the morning which is more expensive but the...More

Date of experience: February 2019
Thank C3161AFronaldw
Chill-Factore, Public Relations Manager at Chill Factore, responded to this reviewResponded 3 days ago

Thank you for your recent review. We are sorry to hear that the snow conditions did not meet your expectations. We are always working on improving our guest's experiences both on and off the slopes. Depending on the amount of guests we have on the...More

Reviewed 6 days ago via mobile

Children loved it and an Hour is Plenty. My only moan is the toboggan run could be smoother to make it more fun.

Date of experience: February 2019
1  Thank JamieBills
Chill-Factore, Public Relations Manager at Chill Factore, responded to this reviewResponded 3 days ago

Hi Jamie, Thank you for your review! We are glad to hear that your children loved our Snow Park and we will take on your feedback regarding our luge. We hope that you come to visit us again soon.

Reviewed 1 week ago via mobile

I booked a full day lesson two months in advance. Chill Factore cancelled by email the working day before and suggested I call to reschedule. After nine calls I still hadn’t got through to anyone. Tried email and tweeting. No response to any of these....More

Date of experience: February 2019
Thank stevew678
Chill-Factore, Public Relations Manager at Chill Factore, responded to this reviewResponded 3 days ago

Hi Steve, Thank you for taking the time to review your recent experience with us. We are sorry to hear that your lesson was cancelled and you couldn't get through to our team. Please can you contact us via email at guestservices@chillfactore.com with the details...More

Reviewed 1 week ago

We took a group of 19 Guides to the Chill Factore. We were assigned a Helper and a room to use which was very usefull. The Guides had great fun on the snow in sledges, inflatables etc. The only difficulty was that they made things...More

Date of experience: January 2019
Thank LucyDoll
Chill-Factore, Public Relations Manager at Chill Factore, responded to this reviewResponded 3 days ago

Hi Lucy, Thank you for your review. We are glad to hear that the guides had a fantastic experience on Snow Park and we will pass on your feedback regarding the booking process to our schools and groups team. We hope to see you again...More

Reviewed 1 week ago via mobile

We had family visiting from Nigeria who wanted to see and experience snowy conditions. Booked a 1hr Snow Park session which included Sledging, Downhill Doughnut and Snow Luge Slide. There were special offers online for a Family Pass (2 adults and 2 children under age...More

Date of experience: February 2019
Thank lyndavworo
Chill-Factore, Public Relations Manager at Chill Factore, responded to this reviewResponded 3 days ago

Thanks you for taking the time to review your recent visit to Snow Park. We are very pleased to hear that you and your family had a fantastic time on the snow. We are sorry to hear about your experience in the changing village and...More

Reviewed 1 week ago

Lots of activity choices. Sledge, Ski, Snowboard, snowplay climbing, all with friendly and helpful staff.

Date of experience: February 2019
1  Thank Keithmarks
Chill-Factore, Public Relations Manager at Chill Factore, responded to this reviewResponded 3 days ago

Thank you for reviewing us! It's great to hear that our staff were friendly and helpful during your visit.

Reviewed 1 week ago

Had a day Snowboarding lesson for beginners with you husband on Saturday. The course lasted 8hrs (6hrs without breaks, includes lunch and soft drinks) and our instructor was Daniel. He was professional and friendly, we really enjoyed the day and will definitely be back in...More

Date of experience: February 2019
1  Thank VickyMARitson
Chill-Factore, Public Relations Manager at Chill Factore, responded to this reviewResponded 3 days ago

Hi Vicky, Thank you for reviewing your recent snowboarding lesson at Chill Factore. We are glad to hear that Daniel was a great instructor and you had a really enjoyable day. We hope to see you on the slopes again soon. Thanks,

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Questions & Answers
Ask a question
michele v
30 January 2019|
AnswerShow all 2 answers
Response from cockneyshaz | Reviewed this property |
Not always. There are special offers available on Groupon which can save quite a lot of money, so best check on Groupon first. Enjoy 😊
0
Votes
R4658NOrebeccac
31 December 2018|
AnswerShow all 4 answers
Response from MissHoney18 | Reviewed this property |
The climbing wall is in the warm section, not in the -4°c snow section.
0
Votes
Tom29W
14 August 2018|
AnswerShow all 3 answers
Response from cockneyshaz | Reviewed this property |
Print it off and then phone Chill Factor to arrange date and time. They will ask for Groupon vouche number and security code on voucher. Enjoy 👍
1
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