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Plaza Premium Lounge - Brisbane Airport

Closed Now: 05:00 - 00:00
Open today: 05:00 - 00:00
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Traveller Overview
  • Excellent36%
  • Very good31%
  • Average20%
  • Poor4%
  • Terrible9%
1 week ago
“great start to holiday”
3 Jul 2018
“Spotlessly Clean and Uncrowded”
About
Our Brisbane lounge offers everything for you to unwind in comfort. Located at level 4, International Terminal in Brisbane Airport. You can enjoy comfortable seating, food and beverage, Free Wi-Fi and internet workstations, international newspapers...more
Closed Now
Hours Today: 05:00 - 00:00
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Suggested duration: 1-2 hours
Contact
32 Airport Dr | International Terminal - Departures (Level 4), Brisbane Airport (Between Gate 81 and Gate 82), Brisbane, Queensland 4008, Australia
Website
+61 7 3305 9288
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Reviews (44)
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1 - 10 of 40 reviews
Reviewed 1 week ago

wonderful start to a holiday,breakfast selection was good and great choice of alcohol beverages.Staff were very attentive,nice place to relax prior to flight.More

Thank Marilyn C
CherryW274, Manager at Plaza Premium Lounge - Brisbane Airport, responded to this reviewResponded 5 days ago

Dear Valued Guest, Thank you so much for taking the time to provide feedback on your previous stay with us! I am pleased to hear you enjoyed your stay with us and the service provided. Thank you for such a wonderful review. I will be...More

Reviewed 6 August 2018

Clean and tidy but pretty average food offerings, almost depleted and slow to refill. Also, drinks service slow and very controlled by one person. Not a premium experience really - a bit of a come down from previous Virgin experiences e.g. in the Air NZ...More

Thank Marion A
CherryW274, Manager at Plaza Premium Lounge - Brisbane Airport, responded to this reviewResponded 5 days ago

Dear valued guest, Thank you for taking your time to share your feedback with us. We strive to deliver excellence and premium services for all our guests. We regret that we did not meet your expectations in this instance with your experience, and sincerely apologise...More

Reviewed 18 July 2018

This was a lovely place to spend a 4 hour layover on our flight to Thailand. The staff were very friendly and attentive. The food was fantastic and all areas were clean and tidy. The lounge was slit into various areas - eating, quiet and...More

2  Thank Rebecca B
Cherry W, Manager at Plaza Premium Lounge - Brisbane Airport, responded to this reviewResponded 20 July 2018

Dear Rebecca, Thank you very much for your time in reviewing your previous stay with us. It is with great happiness to know you enjoyed our Lounge facilities and services during your layover. Many dread having a long amount of time to wait for their...More

Reviewed 9 July 2018

This is a small lounge but offer ok food and drink, not good when busy, but if you have a delay its nice to be there away from lots of people that are waiting for flights

Thank suewashere
Cherry W, Manager at Plaza Premium Lounge - Brisbane Airport, responded to this reviewResponded 20 July 2018

Dear Valued Guest, Thank you so much for taking the time to review your stay with us, it is greatly appreciated. We look forward to accommodating you again in the near future. Have a lovely day. Kind Regards, Cherry Wang

Reviewed 3 July 2018

Visited for the second time in six months and found the lounge as clean and spacious as my first visit. I had nearly three hours (11am til 2pm) before my flight and enjoyed two delicious iced lattes made for me by very accommodating bar servers....More

Thank trencherman_10
Cherry W, Manager at Plaza Premium Lounge - Brisbane Airport, responded to this reviewResponded 20 July 2018

Dear Valued Guest, Thank you so very much for your time and lovely review on your stay with us. It is always a bonus when your flight is boarding through Gate 81 because not only do you get a good view of the Brisbane Airport,...More

Reviewed 23 June 2018

One of the pluses on flying Business Class was to have the pleasure of relaxing in the lounge at Brisbane airport as part of our fare. We had an early flight and the nearly 3 hours spent there made the stat of our holiday, begin...More

Thank Teresa915
Daisy P, Manager at Plaza Premium Lounge - Brisbane Airport, responded to this reviewResponded 29 June 2018

Dear Teresa Thank you very much for taking your time to let us know your review of the stay in Plaza Premium Lounge Brisbane. It is my pleasure to know that you have positive lounge experience with our beautiful Barista Made Coffee and Breakfast. We...More

Reviewed 22 June 2018 via mobile

Some unique hanging egg-chair with stand makes the lounge different. The unique fresh fruit and vegetable blended juices on offer are a very pleasant touch that you don’t find in many other lounges.More

1  Thank Bazz J
Daisy P, Manager at Plaza Premium Lounge - Brisbane Airport, responded to this reviewResponded 29 June 2018

Dear Bazz I am very pleased to learn that your overall stay with Plaza Premium Lounge Brisbane was favourable. It is my honour to know that our calming juices and hanging chairs have earned your appreciation. As you may have noticed, my team and I...More

Reviewed 27 April 2018

When it first opened this lounge was 'ok' now it is oversold, overcrowded and substandard. Unfortunately Virgin use it for their Business and FF passengers. The last two times I have walked in and walked out because there was nowhere to sit. Not suprising when...More

Thank SafariMazuri
Daisy P, Manager at Plaza Premium Lounge - Brisbane Airport, responded to this reviewResponded 3 May 2018

Dear Valued Guest, Thank you very much for taking time to share your feedback with us. We strive to deliver excellent service and accommodate our guests’ requests as much as we can. Nevertheless, sometimes this becomes a challenge when we are facing extremely high occupancy....More

Reviewed 13 April 2018

The new Plaza Lounge on the air-side of the Brisbane International terminal was a peaceful escape from the discomfort of waiting in the general international departures area. Whilst the Plaza lounge is not particularly large it was well stocked with a variety of breakfast items...More

1  Thank TackyMonster
Daisy P, Manager at Plaza Premium Lounge - Brisbane Airport, responded to this reviewResponded 23 April 2018

Dear Valued Guest, Thank you so much for taking the time to provide feedback on your previous stay with us! We are very pleased to know you enjoyed your stay. This will definitely be passed on to our team members. On your next visit I...More

Reviewed 13 March 2018

This is one of the nicest lounges we had the opportunity to visit. It was spacious and very clean with staff that was attentive to our needs. It provided a very relaxing environment and food items were nice and plentiful. The changeover of the food...More

3  Thank msr345
Daisy P, Manager at Plaza Premium Lounge - Brisbane Airport, responded to this reviewResponded 19 March 2018

Dear Valued Guest, Thank you so much for taking the time to provide feedback on your previous stay with us! I am extremely pleased to hear you enjoyed your stay with us and the service provided. Thank you for such a wonderful review. I will...More

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Questions & Answers
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Amy S
21 August 2018|
AnswerShow all 4 answers
Response from Marion A | Reviewed this property |
We accessed this lounge as business travellers with Virgin, and there was free alcohol available to us. It is limited and served individually from behind the bar, i.e. no self service.
0
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Rebecca B
14 June 2018|
AnswerShow all 3 answers
Response from CherryW274 | Property representative |
Hi! Yes it is. We would love to meet you!
1
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